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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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It was really great, the interviewer (Russell V.), was really kind and straightforward. She asked concise questions in a professional way, and all of which were related to my profile.
Regards
Aloys
Russell V. interviewed me for "get verified from freelancer" process, and it was pleasure meeting with Russell V. and I really liked the questions they asked.
Russell V. motivated me very well and showed me the way to progress and also gave me very good advice to move ahead. Thank you so much for such a good experience.
My problem was solved in a simple and straight way. I am very thankful.
I've saying a prayer for your economic security, blessing, healthy life, well-being.
I do greatly appreciate it in every word.
Thanks you for your Tiny Spark.
Excellent A++++++++++++++
I AM HAPPY WITH You
I AM LOVED WITH YOU
I AM SAVED WITH YOU
THANKS YOU.
I'm having problem as I can't bid on project, I contact general support on chat and connected to Aleck. Whoosh, problem solved. Aleck doing such great help! Thank you!
Explained how I was fooled by a freelancer so that I was stuck into paying him and then he disappeared. The freelancer's team heard my story, checked facts and gave me an opportunity to be heard.
I was inactive for a couple of month, so I lost all the money I had on Freelancer.com. Thankfully Freelancer Support Andrei M. Helped me out recover the money. Thank you very much.
I made a mistake and i thought i won't be able to fix my problem(i forgot to cancel membership) but the freelacers support consultant Andrei M. Helped me with big undarstanding. Thank you very much.
I missed the time of my subscription renewal. As fast as it was possible I contacted with the support to ask if the refund was possible as I didn't perform any action within the renewed subscription. Aleck M was the person I was talking with. He very politely solved my problem. At first I got informed that refund was not possible but after double checking all the account informations he was able to refund me money for the unwanted renew of my subscription. It speak very well of freelancer.com
Many companies can build an online platform - like Freelancer did - but not many can pull off the Customer Service side! That requires more than a few programmers and angel investors. I have been working with Freelancer for several years and today they surprised me - yet again - with a superb customer service experience. Well Done Freelance-Team! Wish you all great Success!
Awesome support i have been working with freelancer for like 3 years never had an issue
I'm truly impressed by the level of professionalism and effectiveness displayed in the support you provide. Your team's dedication and expertise shine brightly, making it clear that you consistently go above and beyond to assist and satisfy your customers. It's a testament to your commitment to excellence, and I'm grateful for the outstanding service you offer. Keep up the fantastic work!
Quick response. Share all the possible steps I can take for my query. Thank you for the time.
Jayce L. Is a nice person. He gave me a helpful solution within minutes. I appreciate him. Thanks Jayce L.
Macy was a good support, replies fast and comfortable to talk to!
Allie has kindly explained my id verification problem.
Thanks
Allie A was very helpful on freelancer support team! It was a very good experience.
Lyndon was very helpful :) In less than 5 minutes he could solve my issue :)
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.