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FreelancerReviews 19,711

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,144
value
995
shipping
673
returns
761
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Switzerland
1 review
0 helpful votes
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It was really great, the interviewer (Russell V.), was really kind and straightforward. She asked concise questions in a professional way, and all of which were related to my profile.

Regards
Aloys

Date of experience: October 3, 2023
India
1 review
0 helpful votes
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Good experience with Russell V.
October 3, 2023

Russell V. interviewed me for "get verified from freelancer" process, and it was pleasure meeting with Russell V. and I really liked the questions they asked.

Russell V. motivated me very well and showed me the way to progress and also gave me very good advice to move ahead. Thank you so much for such a good experience.

Date of experience: October 3, 2023
Estonia
1 review
0 helpful votes
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Awesome and straight forward
October 2, 2023

My problem was solved in a simple and straight way. I am very thankful.

Date of experience: October 2, 2023
GB
1 review
0 helpful votes
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I've saying a prayer for your economic security, blessing, healthy life, well-being.
I do greatly appreciate it in every word.
Thanks you for your Tiny Spark.
Excellent A++++++++++++++
I AM HAPPY WITH You
I AM LOVED WITH YOU
I AM SAVED WITH YOU
THANKS YOU.

Date of experience: October 2, 2023
Indonesia
1 review
0 helpful votes
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The General Support is AWESOME!
October 1, 2023

I'm having problem as I can't bid on project, I contact general support on chat and connected to Aleck. Whoosh, problem solved. Aleck doing such great help! Thank you!

Date of experience: October 1, 2023
Portugal
1 review
0 helpful votes
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Amazing
October 1, 2023

Said he would send an email to client who doesn't want to pay

Date of experience: October 1, 2023
India
1 review
0 helpful votes
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Customer Support
October 1, 2023

Explained how I was fooled by a freelancer so that I was stuck into paying him and then he disappeared. The freelancer's team heard my story, checked facts and gave me an opportunity to be heard.

Date of experience: October 1, 2023
Tunisia
1 review
0 helpful votes
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Amazing Service!
October 1, 2023

I was inactive for a couple of month, so I lost all the money I had on Freelancer.com. Thankfully Freelancer Support Andrei M. Helped me out recover the money. Thank you very much.

Date of experience: October 1, 2023
Georgia
1 review
0 helpful votes
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Big thanks
October 1, 2023

I made a mistake and i thought i won't be able to fix my problem(i forgot to cancel membership) but the freelacers support consultant Andrei M. Helped me with big undarstanding. Thank you very much.

Date of experience: October 1, 2023
Portugal
1 review
0 helpful votes
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Refund of membership subscription
September 30, 2023

I missed the time of my subscription renewal. As fast as it was possible I contacted with the support to ask if the refund was possible as I didn't perform any action within the renewed subscription. Aleck M was the person I was talking with. He very politely solved my problem. At first I got informed that refund was not possible but after double checking all the account informations he was able to refund me money for the unwanted renew of my subscription. It speak very well of freelancer.com

Date of experience: September 30, 2023
Cyprus
1 review
0 helpful votes
Follow Glenn B.
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Many companies can build an online platform - like Freelancer did - but not many can pull off the Customer Service side! That requires more than a few programmers and angel investors. I have been working with Freelancer for several years and today they surprised me - yet again - with a superb customer service experience. Well Done Freelance-Team! Wish you all great Success!

Date of experience: September 30, 2023
Sweden
1 review
0 helpful votes
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Awesome support
September 30, 2023

Awesome support i have been working with freelancer for like 3 years never had an issue

Date of experience: September 30, 2023
India
1 review
0 helpful votes
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Great Support
September 30, 2023

Very good support but the rep. Shown so much patience.

Date of experience: September 30, 2023
Morocco
1 review
0 helpful votes
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Ask for support
September 29, 2023

I'm truly impressed by the level of professionalism and effectiveness displayed in the support you provide. Your team's dedication and expertise shine brightly, making it clear that you consistently go above and beyond to assist and satisfy your customers. It's a testament to your commitment to excellence, and I'm grateful for the outstanding service you offer. Keep up the fantastic work!

Date of experience: September 29, 2023
Pakistan
1 review
0 helpful votes
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Great Support
September 29, 2023

Quick response. Share all the possible steps I can take for my query. Thank you for the time.

Date of experience: September 29, 2023
India
1 review
0 helpful votes
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Give Correct Answer
September 29, 2023

Jayce L. Is a nice person. He gave me a helpful solution within minutes. I appreciate him. Thanks Jayce L.

Date of experience: September 29, 2023
Philippines
1 review
0 helpful votes
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Withdrawal Issue
September 29, 2023

Macy was a good support, replies fast and comfortable to talk to!

Date of experience: September 29, 2023
Colombia
1 review
0 helpful votes
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Good support for identify verification
September 29, 2023

Allie has kindly explained my id verification problem.
Thanks

Date of experience: September 29, 2023
Morocco
1 review
0 helpful votes
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Allie A review
September 29, 2023

Allie A was very helpful on freelancer support team! It was a very good experience.

Date of experience: September 29, 2023
Turkiye
1 review
0 helpful votes
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Lyndon
September 29, 2023

Lyndon was very helpful :) In less than 5 minutes he could solve my issue :)

Date of experience: September 29, 2023