business logo of Freelancer

FreelancerReviews 19,711

4.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey star
grey star
grey star
grey star
grey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,144
value
995
shipping
673
returns
761
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

MD
1 review
0 helpful votes
Follow Constantin U.
Unfollow Constantin U.
Share Review
Report Review

Perfect communication Russell V.
October 5, 2023

I talked to Russell V. very professional verification agent, I understood everything, no problems everything was great, write a bonus to this employee, he is the best ever!

Date of experience: October 5, 2023
India
1 review
0 helpful votes
Follow Nishant H.
Unfollow Nishant H.
Share Review
Report Review

Very good
October 5, 2023

Nice communication and understand my concern and did her best to solve the concern. I am pleased sharing my concern with her
Thanks

Date of experience: October 5, 2023
India
1 review
0 helpful votes
Follow Master F.
Unfollow Master F.
Share Review
Report Review

Hi,
I have been working as a freelancer for the past 2 years, Before depositing the milestone client and freelancer discuss the requirements and work on it. It is clearly mentioned on their site.

Unfortunately, one of my projects had to go into dispute because in the end client was increasing the requirement. The client was telling me the work I provided was giving errors at his end and was increasing the requirement.
I provided a video showing it is working completely fine at my end. Please have the meeting or show me the proof of how it is not working. Client failed to do that.

Now in the arbitration stage, the freelancer has mentioned
" This includes not only verifying functionality from the seller's perspective but also ensuring it meets the buyer's expectations. "
This is a fcuk loophole every client will use they will say that they are not satisfy and also freelancers can't lick A*S of the clients.

There should be something to protect the freelancers also

Date of experience: October 5, 2023
India
1 review
0 helpful votes
Follow piyush I.
Unfollow piyush I.
Share Review
Report Review

Bad service
November 4, 2023

Didn't receive bids even after paying for it. And even customer support does not have appropiate knowledge.

Date of experience: October 5, 2023
Estonia
1 review
0 helpful votes
Follow Ivan R.
Unfollow Ivan R.
Share Review
Report Review

I was pleasantly surprised by the interview process. Interviewer Russell V. asked interesting questions and we had a good conversation. Thank you!

Date of experience: October 5, 2023
Australia
1 review
0 helpful votes
Follow kathryn N.
Unfollow kathryn N.
Share Review
Report Review

Helpful, Thanks Charis
October 5, 2023

Charis was heplful and thorough with my questions. I am awaiting the next steps, however she was clear and concise with my concerns.

Date of experience: October 5, 2023
India
1 review
0 helpful votes
Follow saptarshi W.
Unfollow saptarshi W.
Share Review
Report Review

Very nice exp
October 5, 2023

Good experience with the chat person Maine from your side

Date of experience: October 5, 2023
India
1 review
0 helpful votes
Follow Mahesh H.
Unfollow Mahesh H.
Share Review
Report Review

Great
October 5, 2023

It was really nice talking to Russell. This call was very informative and she explain me all the details very well.

Date of experience: October 5, 2023
Pakistan
1 review
0 helpful votes
Follow mudasar N.
Unfollow mudasar N.
Share Review
Report Review

Chatting with Jayce L. From Freelancer Support was an efficient and helpful experience. Jayce provided clear and concise responses, addressing my inquiries promptly. Their professionalism and knowledge contributed to a positive interaction, making it easy to resolve my concerns.

Date of experience: October 4, 2023
Florida
1 review
0 helpful votes
Follow Jan V.
Unfollow Jan V.
Share Review
Report Review

Refund
October 4, 2023

Had a great interaction when asking for refund of money in my Freelancer account - speedy and got it done right way - thank you

Date of experience: October 4, 2023
Lithuania
1 review
0 helpful votes
Follow Tomas R.
Unfollow Tomas R.
Share Review
Report Review

Not this time
October 4, 2023

In this case Freelancer not help me to resolve my problem, but anyway is good service and next time I hope freelancer help my,

Date of experience: October 4, 2023
GB
1 review
0 helpful votes
Follow Muhammad Q.
Unfollow Muhammad Q.
Share Review
Report Review

Excelent
October 4, 2023

Allie A is very nice. Every thing was described perfectly

Date of experience: October 4, 2023
Indonesia
1 review
0 helpful votes
Follow iwan K.
Unfollow iwan K.
Share Review
Report Review

Friendly
October 4, 2023

He has answered what I asked very clearly and kindly.

Date of experience: October 4, 2023
Kuwait
2 reviews
0 helpful votes
Follow Huzefa K.
Unfollow Huzefa K.
Share Review
Report Review

Very professional interview
October 4, 2023

Very professional interview, asked questions regarding my experience.

Date of experience: October 4, 2023
California
1 review
0 helpful votes
Follow dong O.
Unfollow dong O.
Share Review
Report Review

Automatic subscription problem
October 4, 2023

Since I didn't know the subscription would be automatic after the trial ended, thanks to Charis Y for helping me solve this problem

Date of experience: October 4, 2023
Nigeria
1 review
0 helpful votes
Follow Amauche P.
Unfollow Amauche P.
Share Review
Report Review

Prompt response to my concerns
October 3, 2023

Jewel F, was very detailed in his explanation, gave me a solution to my payment issues

Date of experience: October 3, 2023
Morocco
1 review
0 helpful votes
Follow El Mehdi L.
Unfollow El Mehdi L.
Share Review
Report Review

Helpful freelancer support
October 3, 2023

The support staff at freelancer has been excellent in my experience. Very responsive and cares for freelancers on their platform.

Date of experience: October 3, 2023
Pakistan
1 review
0 helpful votes
Follow Junaid R.
Unfollow Junaid R.
Share Review
Report Review

Excellent and cooperative staff
October 3, 2023

I really like freelancer and their staff that cooperate with you friendly manners. They solve the issue on urgent basis. I highly recommend freelancer.com.last time they assist me with the staff name Russell V who interviewed my self for the verified badge and ask me questions very patiently. Thanks you

Date of experience: October 3, 2023
Nepal
1 review
0 helpful votes
Follow Manan G.
Unfollow Manan G.
Share Review
Report Review

Identify verification
October 3, 2023

Please sir verified my identity.
I will give u real keycode and real address but my identity is reject how can i solve my problem this help and handle this solution properly please my dear sir

Date of experience: October 3, 2023
Nepal
1 review
0 helpful votes
Follow Prabhat Kiran B.
Unfollow Prabhat Kiran B.
Share Review
Report Review

Russell V Experience.
October 3, 2023

It was nice clear communication, loved professionalism.

Date of experience: October 3, 2023