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FreelancerReviews 19,711

4.7

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,144
value
995
shipping
673
returns
761
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Pakistan
1 review
0 helpful votes
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Superb
October 9, 2023

It was very great, Magenta is so nice she supported till the end :))

Date of experience: October 9, 2023
Poland
1 review
0 helpful votes
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Everything great
October 9, 2023

Very good service. Russell V led me through account verification process smoothly and nicely. Thank you!

Date of experience: October 9, 2023
Pakistan
1 review
0 helpful votes
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Very Helpful
October 9, 2023

I contacted the team and they listened to my issues very carefully and helped me out with updates on each project i discussed with the team. Over all very satisfied

Thank you

Date of experience: October 9, 2023
Kenya
1 review
0 helpful votes
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I'm writing to inquire if freelancing or writing is legal in Kenya (country of origin) to allow confirm since some opportunities are existing while not legal like terrorism in some countries. This is to allow one appeal for pardon or continue with writing as part time opportunity.
Also, writing to confirm if their is mutual benefit between buyer or writer and government since the one that was addressed is benefit between buyer and writer.
Thank you.
Yours sincerely,
Albert.

Date of experience: October 8, 2023
Indonesia
1 review
0 helpful votes
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I couldnt verify my payment method using my debit card. I need to go to the bank and solve my problem.

Date of experience: October 7, 2023
Bangladesh
1 review
0 helpful votes
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Alloys best support
October 7, 2023

Alloys best support. This is the best platform for freelancers

Date of experience: October 7, 2023
Pakistan
1 review
0 helpful votes
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Super helpful
October 7, 2023

I was having some membership related problem and the agent sorted it out very quickly. The agent was Jayce L.

Date of experience: October 7, 2023
India
1 review
0 helpful votes
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Nice Explanation
October 7, 2023

I have pretty good experience he solved problem, having good understanding skill

Date of experience: October 7, 2023
Viet Nam
1 review
0 helpful votes
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Freelancer support
October 7, 2023

I have great experience support with Charis Y. Im new here so he helped me a lot with my card authenticate

Date of experience: October 7, 2023
Pakistan
1 review
0 helpful votes
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Great assitance by Charis
October 7, 2023

Charis provided very helpful information about the payment verification methods and now all my confusions are clear. Thank you!

Date of experience: October 7, 2023
Arkansas
1 review
0 helpful votes
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Closing account
November 6, 2023

Charis Y, was helpful with cancelling my auto renewal. But I felt I shouldn't have to pay the $9.99 balance for the deposit when I never won any bids or made any money from your services. So he could not remove the negative balance. I told him I will pay it when I could because I have no other source of income and as stated previously I haven't benefited from using your services after a month, absolutely nothing. So disappointed with that. But yes, Charis was polite and done what she/he could.

Date of experience: October 7, 2023
Egypt
1 review
0 helpful votes
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Bad experience
November 5, 2023

I need to make a recommendation about monthly subscription. (you must ask your members before deduct from their bank account if they want to proceed or not and don't debited from their account directly.

Date of experience: October 6, 2023
Ukraine
1 review
0 helpful votes
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A Good Job
October 6, 2023

I am pleased to say that I received all the help and support I needed.
I hope for fruitful and mutually beneficial cooperation.
My problem was solved in no time, and I got a lot of useful information from your representative. It is pretty satisfactory.
I will continue addressing my questions to the support team because they work so fast, professionally, and flawlessly.

Date of experience: October 6, 2023
Thailand
1 review
0 helpful votes
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Blatantly stole my money those pricks. Happily let me work on a project and then refused to let me withdraw my funds for over a year. They can keep my money, they earned it.

Date of experience: October 6, 2023
North Carolina
1 review
0 helpful votes
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Badge Interview
October 6, 2023

It was very nice talking to Russel; he is so kind and knowledgeable in my experience
He listens carefully and asks smart questions

It was very nice experience, just the timing was not that much suitable due to time difference, it was 11 PM in USA
I suggest to have an interviewer from USA who can set suitable time

Date of experience: October 6, 2023
Australia
1 review
0 helpful votes
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Splendid service
October 6, 2023

It was so quick to resolve my issue with closing my count.

Date of experience: October 6, 2023
GB
1 review
0 helpful votes
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Verification
October 6, 2023

Russell was very thoughtful and thorough and pleasant throughout. I appreciate Russell's expertise and willingness to help.

Date of experience: October 6, 2023
India
1 review
0 helpful votes
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Good
October 6, 2023

Overall good experience. Just waiting for the refund now

Date of experience: October 6, 2023
Philippines
1 review
0 helpful votes
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Super helpful!
October 6, 2023

Support was awesome as always. They always resolve my problem and very quick to response.

Date of experience: October 6, 2023
Jamaica
1 review
0 helpful votes
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Interview with Russell V.
October 5, 2023

The experience was great. The questions were interesting and helped me to better understand the expectations of the platform.

Date of experience: October 5, 2023