On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Very good service. Russell V led me through account verification process smoothly and nicely. Thank you!
I contacted the team and they listened to my issues very carefully and helped me out with updates on each project i discussed with the team. Over all very satisfied
Thank you
I'm writing to inquire if freelancing or writing is legal in Kenya (country of origin) to allow confirm since some opportunities are existing while not legal like terrorism in some countries. This is to allow one appeal for pardon or continue with writing as part time opportunity.
Also, writing to confirm if their is mutual benefit between buyer or writer and government since the one that was addressed is benefit between buyer and writer.
Thank you.
Yours sincerely,
Albert.
Alloys best support. This is the best platform for freelancers
I was having some membership related problem and the agent sorted it out very quickly. The agent was Jayce L.
I have pretty good experience he solved problem, having good understanding skill
I have great experience support with Charis Y. Im new here so he helped me a lot with my card authenticate
Charis provided very helpful information about the payment verification methods and now all my confusions are clear. Thank you!
Charis Y, was helpful with cancelling my auto renewal. But I felt I shouldn't have to pay the $9.99 balance for the deposit when I never won any bids or made any money from your services. So he could not remove the negative balance. I told him I will pay it when I could because I have no other source of income and as stated previously I haven't benefited from using your services after a month, absolutely nothing. So disappointed with that. But yes, Charis was polite and done what she/he could.
I need to make a recommendation about monthly subscription. (you must ask your members before deduct from their bank account if they want to proceed or not and don't debited from their account directly.
I am pleased to say that I received all the help and support I needed.
I hope for fruitful and mutually beneficial cooperation.
My problem was solved in no time, and I got a lot of useful information from your representative. It is pretty satisfactory.
I will continue addressing my questions to the support team because they work so fast, professionally, and flawlessly.
Blatantly stole my money those pricks. Happily let me work on a project and then refused to let me withdraw my funds for over a year. They can keep my money, they earned it.
It was very nice talking to Russel; he is so kind and knowledgeable in my experience
He listens carefully and asks smart questions
It was very nice experience, just the timing was not that much suitable due to time difference, it was 11 PM in USA
I suggest to have an interviewer from USA who can set suitable time
Russell was very thoughtful and thorough and pleasant throughout. I appreciate Russell's expertise and willingness to help.
Support was awesome as always. They always resolve my problem and very quick to response.
The experience was great. The questions were interesting and helped me to better understand the expectations of the platform.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.