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FreelancerReviews 19,711

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,144
value
995
shipping
673
returns
761
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Nice conversation
October 12, 2023

It was nice talking to Russell. Was polite and conversational

Date of experience: October 12, 2023
VE
1 review
0 helpful votes
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Buen servicio
October 11, 2023

Agradecida con el señor Alex M. Por ayudarme a solucionar mi problema y accesorar me para que no me vuelva a pasar

Date of experience: October 11, 2023
BO
1 review
0 helpful votes
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Great
October 11, 2023

I passed the interview with success. The interviewer and me could communicate by only chatting with google translate.

Date of experience: October 11, 2023
Argentina
1 review
0 helpful votes
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This gentleman called Aleck M helped me get a refund on a wrongfully charged (automatic) subscription service. Thanks to this lad I got back my 10.52 dollars, which might not seem much. But this champ was kind enough to give me his time and assistance. If I was the manager I would promote this guy to the head chief of the company lol. Anyways, great service 5/5 stars.

Date of experience: October 11, 2023
Canada
1 review
0 helpful votes
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Excellent chat. Good questions. Russell gave me more confidence that I made the right choice joining Freelancer!

Date of experience: October 11, 2023
Indonesia
1 review
0 helpful votes
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I have just deposited for the 'sealed' feature. Initially, I intended to submit my entry, but just before submitting it, I decided to hide my entry with 'SEALED.' I went ahead with the payment, but there was no confirmation that my entry was successfully submitted. When I checked the entry list, my entry wasn't there, and when I checked my deposit, there was still $0.5 left so i assumed the upload had failed, so I tried to submit it again. After the second submission, I still couldn't find my entry in the list. Checking 'my entry' with a filter, I discovered that there were already two entries that I had uploaded earlier. And i ask Charis "Can I get a refund of my deposit?" because the system is contributing to this, he's helping me to refund the deposit. Thank you freelancer for a good platform.

Date of experience: October 11, 2023
NL
1 review
0 helpful votes
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I waited over 10 minutes for her to just look at the link to my project after I told her what I needed help with. But she did help me to change the title.

In general, for Freelancer, I'm finding the quality of submissions appalling. People are stealing other people's work and submissions, being lazy and copying my own example images and stock images, misspelling things, etc... it's bad.

Date of experience: October 11, 2023
India
1 review
0 helpful votes
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Excellent and smooth process
October 11, 2023

It was nice experience talking with Russell V. Her communication was very clear. She is very polite.

Date of experience: October 11, 2023
India
1 review
0 helpful votes
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Great Support by Team Freelancer
October 11, 2023

I was in talks with Russell V. It was amazing talking to her on call and she was super fast with the process. Happy to connect :)

Date of experience: October 11, 2023
Georgia
1 review
0 helpful votes
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Awesome
October 10, 2023

He is good. Helped me as i asked for. Thanks to freelancer.com for their customer care

Date of experience: October 10, 2023
India
1 review
0 helpful votes
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Customer support
October 10, 2023

Special Thankx to Jayce L for help me out with unusual amount deduction when i am in need of the money she gave me quick respond and even helped me get it redeem on my bank account as I am new to this I am not much aware of all the functionalities Jayce L played her role very efficiently

Thank you Jayce L and the team of freelancer

Date of experience: October 10, 2023
India
1 review
0 helpful votes
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Nice to talk with Russell V
October 10, 2023

Really great experience, she speak slowly for balancing my english.
Challenging and skill improving questions asked based on my displayed skill.
Great understanding person

Date of experience: October 10, 2023
Portugal
1 review
1 helpful vote
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I reached out to support because I couldn't find quality freelancers through the Freelancer platform. I explained to them that despite having received offers, almost all of them were of terrible quality. It was as if a high school student was creating entries for the posted projects. I told them that freelancers post anything, even if it's unrelated to the project. Who wants to work with a freelancer like that right from the start? When I expressed my dissatisfaction with this, all the responses from support were negative. They insisted that my contest was guaranteed, and I must "reward" someone, regardless of the quality. Negative responses, one after another. Is this real support for those of us who trust the platform to find a suitable professional for the project?

Date of experience: October 10, 2023
Italy
1 review
0 helpful votes
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A friendly and professional chat!
October 10, 2023

I enjoyed going through the verification process with Russell V. on the platform. All my questions were answered thoroughly.
I felt welcome onboard!

Date of experience: October 10, 2023
Pakistan
1 review
0 helpful votes
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Verified By Freelancer
October 10, 2023

I recently spoke with Freelancer.com staff (Russell V.) and wanted to express my appreciation. The representative was knowledgeable, patient, and provided clear solutions promptly. Their professionalism was commendable. Overall, I'm grateful for the excellent service. Thank you.

Date of experience: October 10, 2023
Armenia
1 review
0 helpful votes
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I had an issue with a sponsored bid of mine for one project. It seemed to me that my sponsored bid had been removed. I contacted the customer support of Freelancer and Selena G. Was very helpful in solving the problem quickly. Nice and kind and helpful. Five star rating. No replacement of humans by chat bots^_^

Date of experience: October 10, 2023
Poland
1 review
0 helpful votes
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He was immediately available and guided me very well through all the steps.
During the interview he was clear and extremely kind. He was interested in my profession and I thank him for that.

Date of experience: October 10, 2023
Australia
1 review
0 helpful votes
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Review
October 10, 2023

Excellent. Easy to chat and answered my query quickly.

Date of experience: October 10, 2023
Hungary
1 review
0 helpful votes
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Russel V. is very polite, patient and gave clear instructions and explanations on the process and the questions and requirements. Thank you.

Date of experience: October 10, 2023
India
1 review
0 helpful votes
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Assistance regarding due payments
October 10, 2023

Charis Y. (Freelancer Support), General Support helped me understand work system of freelancer, will help contacting contest holder.

Date of experience: October 10, 2023