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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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freellancer.com is infringing my right to stop them from sending me emails
Besides, most the of postings are fake ones, and those 3 or 4 times are reposted by the same person. The most irritating and horrible wicked side of freelancer.com is that you can't unsubscribe or block (mine) your email. I have tried everything e.g. spam, block, filter to delete; and have more than 10 times unsubscribed but my incoming emails (inbox, spam/bin) are flooded by freelancer.com. Someone has to stop them, and even ban them for the good.
He explain me how it do and He advised me the correct way of the add my credit card to get payments.
He is good. He trying to help me. And i satisfied with that. And iam happy to customer support from Jayce L.
Outstanding Freelancer Support! Allie has been an absolute gem, providing exceptional assistance that went above and beyond my expectations. Their prompt and professional guidance truly made a significant difference in my freelance experience on Freelancer.com. With a remarkable level of expertise and a friendly demeanor, Allie effortlessly addressed all my concerns and swiftly resolved any issues I encountered. Their profound knowledge and dedication are commendable, making the entire support process smooth and hassle-free. Allie's remarkable skills and unwavering commitment have undoubtedly set a benchmark for superior freelancer support. Without a doubt, I highly recommend Allie for anyone seeking unparalleled assistance on Freelancer.com. Thank you, Allie, for your incredible support and dedication!
I had the pleasure of working with Jewel from the Freelancer.com support team, and I must say, he is absolutely awesome! From the moment I reached out for assistance, Jewel went above and beyond to ensure that my needs were met and that I received the best possible service.
Jewel's professionalism and dedication were evident throughout our interaction. He patiently listened to my concerns, addressed all my questions with great expertise, and provided clear and concise solutions to the issues I was facing. His knowledge and understanding of the platform were truly impressive.
Jewel is an asset to Freelancer.com, and his dedication to customer satisfaction is truly commendable.
Very helpful, friendly, and easy to communicate. Fast SMS reply.
Thanks for refund my deposit, good job... five star service
Thank you Macy for the wonderful support with the funds withdrawal
It was amazing. Quick response, kindness, respectful, the best customer service I had ever seen
I accidently created a new account when trying to update my email. And so the duplicate account was marked for deletion. After nearly 2 weeks of back and forth with customer service Criselda R. Resolved my issue within minutes. She helped get my info from the old account and reactivated my accidental account and it was awesome. I hope i can interact with her if i need help again!
Was able to explained to me my concerns and handle it professionally.
He helped me with my concerns. Good customer service.
Jayce answered for my difficult question. And suggest to attempt upgrading your system. Thank you so much.
The Freelancer support team has been incredibly helpful to me, and they've provided valuable assistance. I'd like to extend a special thanks to Charis, a team member who went above and beyond to help me find a solution to my issue. Thank you, Charis. Thank you to the entire Freelancer support team."
Support team is very helpful, they answer all your questions and direct you properly to their services.
Extremely clear and concise support, answered my concerns in a timely manner with clear wording.
First time i got fast response from freelancer support. I would like to thank Charis Y. For listening every aspect of my problem and help me to get solution for this.
I had a great interview experience with the freelancer staff who conducted the interview. Their professionalism and friendly demeanor put me at ease, allowing for a productive and engaging conversation. They asked insightful questions and made me feel valued as a candidate. Overall, it was a positive and well-executed interview.
He,
I had a very pleasant experience with Russell V. She supported me through the verified member process very efficiently and calmly.
Thanks for your support
Magenta S took care of my concern quickly and efficiently. I appreciate the great service.
Thank you.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.