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FreelancerReviews 19,711

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,144
value
995
shipping
673
returns
761
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Pakistan
1 review
4 helpful votes
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freellancer.com is infringing my right to stop them from sending me emails
Besides, most the of postings are fake ones, and those 3 or 4 times are reposted by the same person. The most irritating and horrible wicked side of freelancer.com is that you can't unsubscribe or block (mine) your email. I have tried everything e.g. spam, block, filter to delete; and have more than 10 times unsubscribed but my incoming emails (inbox, spam/bin) are flooded by freelancer.com. Someone has to stop them, and even ban them for the good.

Date of experience: October 15, 2023
Sri Lanka
1 review
0 helpful votes
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Payment methods
October 15, 2023

He explain me how it do and He advised me the correct way of the add my credit card to get payments.

Date of experience: October 15, 2023
Bangladesh
1 review
0 helpful votes
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Jayce L.
October 14, 2023

He is good. He trying to help me. And i satisfied with that. And iam happy to customer support from Jayce L.

Date of experience: October 14, 2023
Bangladesh
1 review
0 helpful votes
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Allie was awesome support team of freelancer.com
October 14, 2023
Updated review

Outstanding Freelancer Support! Allie has been an absolute gem, providing exceptional assistance that went above and beyond my expectations. Their prompt and professional guidance truly made a significant difference in my freelance experience on Freelancer.com. With a remarkable level of expertise and a friendly demeanor, Allie effortlessly addressed all my concerns and swiftly resolved any issues I encountered. Their profound knowledge and dedication are commendable, making the entire support process smooth and hassle-free. Allie's remarkable skills and unwavering commitment have undoubtedly set a benchmark for superior freelancer support. Without a doubt, I highly recommend Allie for anyone seeking unparalleled assistance on Freelancer.com. Thank you, Allie, for your incredible support and dedication!

Date of experience: October 14, 2023

Support is Instant and Awesome
October 5, 2023
Previous review

I had the pleasure of working with Jewel from the Freelancer.com support team, and I must say, he is absolutely awesome! From the moment I reached out for assistance, Jewel went above and beyond to ensure that my needs were met and that I received the best possible service.

Jewel's professionalism and dedication were evident throughout our interaction. He patiently listened to my concerns, addressed all my questions with great expertise, and provided clear and concise solutions to the issues I was facing. His knowledge and understanding of the platform were truly impressive.

Jewel is an asset to Freelancer.com, and his dedication to customer satisfaction is truly commendable.

Date of experience: October 5, 2023
Bangladesh
1 review
0 helpful votes
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Payment issue solve
October 13, 2023

Very helpful, friendly, and easy to communicate. Fast SMS reply.

Date of experience: October 13, 2023
Indonesia
1 review
0 helpful votes
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Thanks for refund my deposit
October 13, 2023

Thanks for refund my deposit, good job... five star service

Date of experience: October 13, 2023
Canada
1 review
0 helpful votes
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Fast customer service
October 13, 2023

Thank you Macy for the wonderful support with the funds withdrawal

Date of experience: October 13, 2023
Sri Lanka
1 review
0 helpful votes
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Amazing customer service
October 13, 2023

It was amazing. Quick response, kindness, respectful, the best customer service I had ever seen

Date of experience: October 13, 2023
New Zealand
1 review
0 helpful votes
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Criselda R. Is amazing!
October 13, 2023

I accidently created a new account when trying to update my email. And so the duplicate account was marked for deletion. After nearly 2 weeks of back and forth with customer service Criselda R. Resolved my issue within minutes. She helped get my info from the old account and reactivated my accidental account and it was awesome. I hope i can interact with her if i need help again!

Date of experience: October 13, 2023
Philippines
1 review
0 helpful votes
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Amazing and Relevant
October 13, 2023

Was able to explained to me my concerns and handle it professionally.

Date of experience: October 13, 2023
Philippines
1 review
0 helpful votes
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Jayce L. (Freelancer Support)
October 13, 2023

He helped me with my concerns. Good customer service.

Date of experience: October 13, 2023
Japan
1 review
0 helpful votes
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Very helpful!
October 13, 2023

Jayce answered for my difficult question. And suggest to attempt upgrading your system. Thank you so much.

Date of experience: October 13, 2023
Bangladesh
1 review
0 helpful votes
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Great experience
October 13, 2023

The Freelancer support team has been incredibly helpful to me, and they've provided valuable assistance. I'd like to extend a special thanks to Charis, a team member who went above and beyond to help me find a solution to my issue. Thank you, Charis. Thank you to the entire Freelancer support team."

Date of experience: October 13, 2023
Australia
1 review
0 helpful votes
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My matter was resolved
October 13, 2023

Support team is very helpful, they answer all your questions and direct you properly to their services.

Date of experience: October 13, 2023
Canada
1 review
0 helpful votes
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Charis Y. Great support
October 13, 2023

Extremely clear and concise support, answered my concerns in a timely manner with clear wording.

Date of experience: October 13, 2023
India
1 review
0 helpful votes
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Good Communication.
October 13, 2023

First time i got fast response from freelancer support. I would like to thank Charis Y. For listening every aspect of my problem and help me to get solution for this.

Date of experience: October 13, 2023
Indonesia
1 review
0 helpful votes
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Fast response
October 13, 2023

The team fast response to my issues,thank you for the help

Date of experience: October 13, 2023
Pakistan
1 review
0 helpful votes
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I had a great interview experience with the freelancer staff who conducted the interview. Their professionalism and friendly demeanor put me at ease, allowing for a productive and engaging conversation. They asked insightful questions and made me feel valued as a candidate. Overall, it was a positive and well-executed interview.

Date of experience: October 13, 2023
India
1 review
0 helpful votes
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Excellent support
October 12, 2023

He,
I had a very pleasant experience with Russell V. She supported me through the verified member process very efficiently and calmly.

Thanks for your support

Date of experience: October 12, 2023
Colorado
1 review
0 helpful votes
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Quick action to take care of an issue
October 12, 2023

Magenta S took care of my concern quickly and efficiently. I appreciate the great service.

Thank you.

Date of experience: October 12, 2023