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FreelancerReviews 19,711

4.7

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,144
value
995
shipping
673
returns
761
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
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Helping right away! Thanks
October 18, 2023

Jewel F. (Freelancer Support) was very helpful with my issue. Thank you

Date of experience: October 18, 2023
Pakistan
1 review
0 helpful votes
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It was great!
October 18, 2023

I had an interview with Russell. The experience was really great, my case was completely understood and handled accordingly.

Date of experience: October 18, 2023
Florida
1 review
0 helpful votes
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I received an email from an employer to whom I applied for a project. I am new to using the platform and I understand that this type of communication lends itself to scams, so I decided to contact support for some guidance. The moderator was very kind and patient. He explained to me what to do in future cases.

Date of experience: October 18, 2023
Pakistan
1 review
0 helpful votes
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Great service & response time
October 18, 2023

Great service & response time provided by the support representative. They were well aware of the problem and where to escalate it.
Great work!

Date of experience: October 18, 2023
Nigeria
1 review
0 helpful votes
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Message Delivery
October 18, 2023

Charis was very helpful and clarified the issue. I got to understand how messages are sent and received because I thought mine weren't getting delivered.

Date of experience: October 18, 2023
Argentina
1 review
0 helpful votes
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Rapido
October 18, 2023

Estoy tratando de cancelar la contratación de un Freelancer por una primera entrega del proyecto que tuvo muchas inconsistencias y no reunía las condiciones exigidas, por consecuencia necesito desvincular al freelance que se había contratado y que los importes de Hitos pendientes se deriven a mi cuenta personal.

Date of experience: October 18, 2023
West Virginia
1 review
0 helpful votes
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Very fast service
October 18, 2023

Very quick and clear help. Thank you very much. Only positive impressions

Date of experience: October 18, 2023
Switzerland
1 review
0 helpful votes
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Charis Y assist me very well
October 18, 2023

Thank you for you quick help. I hope my project will now be accepted by freelancer

Date of experience: October 18, 2023
Pakistan
1 review
0 helpful votes
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Live Chat Support
October 18, 2023

I am fully satisfied with the Live Chat Support Team. They have clearly answered to my issues. Thanks a lot!

Date of experience: October 18, 2023
Turkiye
1 review
0 helpful votes
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Russell V. review
October 18, 2023

It was a nice experience with Russell V. i appreciated talking to her

Date of experience: October 18, 2023
Ukraine
1 review
0 helpful votes
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Well, I was given the help, I needed and I got my issue resolved in minutes. Just like it is supposed to be. Thanks go to Darra R.

Date of experience: October 17, 2023
Egypt
1 review
0 helpful votes
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He is a very good support
October 17, 2023

He helped me and really appreciate his work this person helped me out and I am really satisfied chatting with Andrei M.

Date of experience: October 17, 2023
Ukraine
1 review
0 helpful votes
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Help with a project creating
October 17, 2023

Dom helped me a lot, thanks for useful information)

Date of experience: October 17, 2023
Florida
1 review
0 helpful votes
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Very well done
October 16, 2023

Rep took my question seriously and investigated the matter after which they reported back the result. I am very pleased.

Date of experience: October 16, 2023
Bangladesh
1 review
0 helpful votes
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Very good support and fast responce
October 16, 2023

I got a lot of good support. So I am very happy. I hope I will get such support later.
Thank you,
Freelancer Team

Date of experience: October 16, 2023
Texas
1 review
0 helpful votes
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Interview Process
October 16, 2023

Russell V did a fine job of interviewing me and allowing me to answer all her questions and was patient when I asked her to repeat some questions. I really appreciated her professionalism.

Date of experience: October 16, 2023
Bangladesh
1 review
0 helpful votes
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Great Help
October 16, 2023
Updated review

I recently had the pleasure of interacting with freelancer.com support team and I must say, it was an outstanding experience.

Date of experience: October 16, 2023

Good Experience
October 9, 2023
Previous review

Good Experience, Quick Answer, Polite, Skilled
Thanks for the support

Date of experience: October 9, 2023
Denmark
1 review
0 helpful votes
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A bit buggy, long-winded, worse experience than upwork, but I found one decent developer here.

Date of experience: October 15, 2023
Malaysia
1 review
0 helpful votes
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So helpfull
October 15, 2023

Im glad happy and help me for question simple or i dont know

Date of experience: October 15, 2023
Saudi Arabia
1 review
0 helpful votes
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Jewel was Responsive
October 15, 2023

Just I found difficulty to reach to the chat. After that everything was fine

Date of experience: October 15, 2023