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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Gave the timely and relevant description to my project post.
Satisfy and good, very details explanation. It does help a lot
I occured an issue when website lagged while I was taking an exam. In consequnce, I failed the exam, but I got refunded. Outside of that, I never had any problems with it.
So many options to pick and improve on the profil. Some bugs on the certification exams, but got a fast refund from support. I am pleased so far. I hope to get gigs very soon
Chatting to and working with Charis Y was an absolute pleasure. Able to resolve my issue quickly for me. I am so grateful - much appreciated.
My query was addressed properly and resolved by this agent that was dealing with my issue. It was dealt with in a timely manner and I was given the resolution I was seeking after.
The assistance was great. It was quite helpful. He assist properly and behavior of assistant was also good.
They have fast and good assistance
Thank you so much
I felt very amenities in communicating with the Freelancer's orator. She put her full potential in resolving my issue...
I could not solve my issue, but the thing is guidance was excellent to correct by my side.
No delays, No worries also no barriers to get the service. Actually starting the day this experience was not unpleasant even unable to solve my issue.
This is my second chat with Freelancer support team. Mr: Aleck M, actually your customer understanding is excellent. No more words to express it. I think sometimes there was not a big issue inside of your flat form. But that small thing a burden matter me. The best thing was the client understanding. Actually you do it sir. This Experience with Freelancer is highly appreciated. Thank you again Mr: Aleck. Thank you.
Mr. Jewel - The Bidding Wizard
I had the pleasure of seeking assistance from Mr. Jewel recently to address a challenging bidding issue, and I must say that the experience was nothing short of exceptional. Mr. Jewel's expertise and dedication in this field are truly remarkable.
From the moment I reached out for help, Mr. Jewel exhibited a deep understanding of the intricacies of the bidding process. His knowledge of the subject matter is impressive, and he took the time to explain complex concepts in a way that was easy to grasp. This level of clarity made a world of difference in my ability to navigate the bidding process effectively.
What sets Mr. Jewel apart is not just his knowledge but also his unwavering commitment to helping his clients succeed. He showed a genuine interest in my specific issue, taking the time to listen and understand the unique challenges I was facing. This personalized approach is something that is rare to find in today's fast-paced world.
Furthermore, Mr. Jewel's problem-solving skills are second to none. He offered innovative solutions and strategies that were tailored to my needs, ultimately leading to a successful outcome in my bidding process. His guidance was invaluable, and I am truly grateful for his assistance.
Mr. Jewel is not only a professional but also a true mentor in the field of bidding. His patience and willingness to guide me through every step of the process were highly commendable. I felt supported and confident under his guidance, knowing that I had a real expert by my side.
In summary, I cannot recommend Mr. Jewel highly enough. If you are facing any bidding challenges, I wholeheartedly encourage you to seek his expertise. With Mr. Jewel's guidance, you can navigate the complex world of bidding with confidence, learn, and ultimately achieve success.
Thank you, Mr. Jewel, for your exceptional assistance and unwavering dedication to your clients' success. Your expertise is a valuable asset to anyone navigating the intricate world of bidding, and I am grateful for the support you provided.
Sincerely,
[Your Name]
Timely and as per need support provided by the agent.
It was a freat experience i solved my problem the assistant was very kind thank you
It was probably the fastest support I've gotten it quite a while. Thanks for that.
It was wonderful, the executive was most courteous and helped me.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.