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FreelancerReviews 19,710

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,144
value
995
shipping
673
returns
761
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Turkiye
1 review
0 helpful votes
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It helped, he was very patient
October 25, 2023

She listened to me patiently, did everything he could to help and guided me correctly.

Date of experience: October 25, 2023
Peru
1 review
0 helpful votes
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Excelente servicio
October 25, 2023

Servicio rapido, muy atentos y amables, muy recomendable.

Date of experience: October 25, 2023
Missouri
1 review
0 helpful votes
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Getting Verified with Freelancer
October 25, 2023

I spoke with Russell of Freelancer's verification team. It was a pleasure speaking with Russell, describing my job experiences and answering questions to verify what I know about my listed skills. Russell was patient listening to my answers, in which I described a lot!

Date of experience: October 25, 2023
Bangladesh
1 review
0 helpful votes
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Communication was Good
October 25, 2023

My issue was not solved. I was informed that it will be solved within 24 hours. But, the communication was good.

Date of experience: October 25, 2023
Morocco
1 review
0 helpful votes
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Review for freelancer
October 25, 2023

I had a Great time using Freelancer.com site as Freelancer.It has great service and lot of clients.I also thank Russell V. for his assistant

Date of experience: October 25, 2023
Belarus
1 review
0 helpful votes
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Charis Y is good specialist
October 25, 2023

He quickly answered my question and helped with an unresolved problem.

Date of experience: October 25, 2023
Ukraine
1 review
0 helpful votes
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Good and fast herlp from Andrei M.
October 25, 2023

It was very fast and correct help with my deposit problem

Date of experience: October 25, 2023
Indonesia
1 review
0 helpful votes
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Helpfull customer service
October 25, 2023

I have doubt for recruiter whose contacted me using another appointed platform, the Freelancer's staff named Ms. Macy has helped me so much and explained that it is against violation rules.
Then i decided to ignore the recruiter.

Date of experience: October 25, 2023
Philippines
1 review
0 helpful votes
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Great
October 25, 2023

The chat support answered my questions patiently.
Aside from that, he/she also gave me the link where I can check the information I need thoroughly.

Date of experience: October 25, 2023
Morocco
1 review
0 helpful votes
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Great assistance
October 24, 2023

Patiently helping me and answering my question which led to the solution

Date of experience: October 24, 2023
India
1 review
0 helpful votes
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Feedback for Darra
October 24, 2023

I got full support and my issue resolved within 10 minutes. Happy to have supportive team like you.

Date of experience: October 24, 2023
Massachusetts
1 review
0 helpful votes
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Wonderful
October 24, 2023

Jewel is good at her job. I was having a concern which she dealt with nicely.

Date of experience: October 24, 2023
Bangladesh
1 review
0 helpful votes
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Assist me to verify my acoount
October 24, 2023

He is really helpful. Assist me in verifying my account, considering my schedule.

Date of experience: October 24, 2023
Brazil
1 review
0 helpful votes
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Freelancer.com's Verification Process
October 24, 2023

The identity verification step is crucial on Freelancer.com, and my experience with Russell V. from the support team was nothing short of exceptional. He guided me through the entire process clearly, swiftly, and with utmost professionalism, ensuring that all my questions were promptly addressed.

Russell displayed patience and attention to detail, vital traits for ensuring safety and reliability on the platform. Communication was direct and effective, making the entire verification procedure much smoother than I anticipated.

It's clear that Russell V. is genuinely committed to providing a positive experience for users, standing out as a valuable member of the Freelancer.com team. His dedication to excellent service is remarkable and undoubtedly contributes to the platform's user trust and satisfaction.

Date of experience: October 24, 2023
India
1 review
0 helpful votes
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Russell.V
October 23, 2023

Thank you so much for giving me a wonderful opportunity. It's been a great chance of interaction with you. Your patience is admirable. As I was very nervous about this interview you made my day. Thank u so much for your guidance.

Date of experience: October 23, 2023
Pakistan
1 review
0 helpful votes
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Great work
October 23, 2023

It was really good to talk to them, they respond instantly without any delay.

Date of experience: October 23, 2023
Brazil
1 review
0 helpful votes
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Helped me
October 23, 2023

I'm satisfied with the answers, explained why the contests can't be awarded.

Date of experience: October 23, 2023
Pakistan
1 review
0 helpful votes
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Very responsive
October 23, 2023

Amazing. Provided timely responses. Took time to understand my concerns as well.

Date of experience: October 23, 2023
New Jersey
1 review
0 helpful votes
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In my recent chat session with Magenta S., she provided excellent, concise information for identifying my correct user name to give to clients when I bid on client jobs posted on Freelancer.com. I truly appreciate her patience and expert assistance since I am a new writer for Freelancer. - Ellen G., CCWritingandArt8

Date of experience: October 23, 2023
India
1 review
0 helpful votes
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Refining the Project Post content
October 22, 2023

Gave the timely and relevant description to my project post.

Date of experience: October 22, 2023