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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Great Experience! They refunded my money within a Minutes I requested.
5 stars recommended, good service. Good customer service. Highly recommended
A+ support. I like freelancer.com support help, when I contact to support helped me instant
Jewel did a fine job. She understood my question and forwarded it to the relevant team to handle.
I am only commenting on the excellent service I received from Magenta S. At Freelancer customer service.
I have been threatened by a freelancer over payment that was made privately as Freelancer kicked the payment back to me because she edited a paper for school which I did not know was not in your terms, but she did. I did pay her because she seemed needy at first but later got very threatening about the payment not being received, which is highly unlikely as it was sent through WESTERN UNION FROM MY BANK TO THE EXACT INFORMATION SHE GAVE ME. The information is included in my chat with the representative. I have never had this occur, I am an older college student, and it scared me terribly. I was relieved by the information and professionalism Magenta S. Provided.
I cannot recommend this service to anyone as this experience was most terrifying and I felt victimized by this person, BISMA S. I pray others do not fall to this fate of being threatened by this person.
Magenta S, very halpful person, she helped me find a solution to my problem and made me understand where the problem lay. Thank you
Jennifer was awesome, crystal clear communication, super fast response!
Hi, Made a chat with Criselda R. On Oct 20 2023. But the issue still not resolved as she told there a ticket will be open and look after this matter. But after one week there is no ticket she opened nor any mail she send me about the progress.
Here is the chat link; https://cx.freelancer.com/chat-logs/*******
Please see this issue and resolve the matter asap rectifying your out dated policy of freelancer.com.
Thanks
I wanted to express my heartfelt gratitude for the outstanding tech support I received. After grappling with a persistent issue for two frustrating months, your dedication and expertise made all the difference. Thank you for going above and beyond to provide a solution that had seemed elusive for so long. Your service is a shining example of what great tech support should be.
My client hs accidentally paid an extra milestone and support team helped me to return that milestone.
I have been accepting project with client who has not verified their account and asked to deal further outside the Freelancer.com platform.
The girl did an excellent job. To the point and precise, and in a timely fashion as well.
Good to know such excellent customer support is available to the freelancers 24/7.
Hello,
A week ago, I got trouble about my account and wrote a ticket to the support team to find any help to solve my issue. But unfortunately, I had to wait several days to get a response to my issue. I hope the support team can be more active and respond to the ticket faster to help the Freelancer platform be the largest and best marketplace in the world. Thank you for solving my problem, I really appreciate it. Hope your team has a nice day. Thanks again.
Best regards,
Huong
Criselda R understood my concern and tried their best to resolve my issues. I hope the issue will be fixed soon. Thank you!
I was struggling with a lot of questions regarding posting a project. Magenta helped me thoroughly, so I am grateful for the support provided.
Dear Macy M,
I wanted to take a moment to express my heartfelt gratitude for your outstanding support on Freelancer.com. Your assistance has been invaluable, and your dedication to helping me resolve my issues has not gone unnoticed.
Your professionalism and prompt responses have made my experience on the platform smoother and more enjoyable. I truly appreciate your expertise and the exceptional service you provided.
Once again, thank you for going above and beyond to assist me. Your commitment to customer satisfaction is commendable, and it's a pleasure working with someone as knowledgeable and helpful as you.
Sincerely
The assistant told me that she will escalate my problem and that they'll find a solution. Hope so!
I appreciate being assisted by Jewel today with customer service. She is knowledgeable and quick to come up with an immediate solution. She made my support request super easy today. Thanks Jewel!
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.