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FreelancerReviews 19,709

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,144
value
995
shipping
673
returns
761
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Pakistan
1 review
0 helpful votes
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DOM THE AMAZING HELPLINE MEMBER
November 5, 2023

Very cooperative and the most helpful and respectful! Amazing helpline member!

Date of experience: November 5, 2023
GB
1 review
1 helpful vote
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Dear Freelancer.com user, I would like to tell you about reality of freelancer.com. I had a freelancer.com account with username syberdev. Freelancer.com has closed my account without any reason and they had reversed all funds to client after many days. When I have talked with them they have told me our decision is final and we can not reverse. I want to tell you everyone your funds are not safe on freelancer.com. You work free for client on freelancer.com. Freelancer.com is good for client because they get completion of project for free of cost.

Date of experience: November 4, 2023
Finland
1 review
0 helpful votes
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Answer my query
November 4, 2023

Respectful, tactful and guiding help and I feel the problem that I mentioned is resolved by the help

Date of experience: November 4, 2023
Egypt
1 review
0 helpful votes
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Client not respnding
November 4, 2023

Good experience and responsive and will keep connection with me until the problem is resolved

Date of experience: November 4, 2023
Portugal
1 review
0 helpful votes
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Refund
November 4, 2023

Resolve my problem in a few minutes. Thanks Allie A

Date of experience: November 4, 2023
Iraq
1 review
0 helpful votes
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Best
November 4, 2023

Thanks to her i saw that i have a ticket, big hugs <3

Date of experience: November 4, 2023
Mexico
1 review
0 helpful votes
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Review
November 4, 2023

He help me out with my payment issue on professional and timely manner.

Great job and Thanks ;)

Date of experience: November 4, 2023
Thailand
1 review
0 helpful votes
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Helpful
November 3, 2023

Macy was able to help sort out my issues in the end.

Date of experience: November 3, 2023
New York
1 review
0 helpful votes
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Excellent support
November 3, 2023

The support was great, they solved the issue very quick

Date of experience: November 3, 2023
Pakistan
1 review
0 helpful votes
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Great support
November 3, 2023

Thank you very much for quick response and support.

Date of experience: November 3, 2023
Turkiye
1 review
0 helpful votes
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A new and pleasing experience!
November 3, 2023

I just joined today on Freelancer.com as a freelancing writer, seriously bored, sick and tired of the unpleasant experiences I had in some other platforms. The prices seem to be high at first sight, but the customer service is incredibly fast (and effective) and the project opportunities I found here seem to be much better than some other places I don't want to name. I have a feeling that I will be working on Freelancer.com regularly from now on.

Date of experience: November 3, 2023
Pakistan
1 review
0 helpful votes
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GOOD STAFF
November 2, 2023

I had a fantastic experience with the freelancer support staff. They were not only prompt in responding to my queries but also incredibly helpful. Whenever I encountered any issues or needed assistance, they guided me through the process with patience and professionalism. It's reassuring to know that their support is just a message away.

Date of experience: November 2, 2023
Malaysia
1 review
0 helpful votes
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Membership cancellation
November 2, 2023

I'm having trouble with my membership subscription and I seek for help from freelancer customer services. Their customer service agent are really helpful in solving my problems

Date of experience: November 2, 2023
Bangladesh
1 review
0 helpful votes
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Excellent Support
November 2, 2023

The support was very helpful and the person was very polite and gave clear instructions about what to do.

Date of experience: November 2, 2023
GB
1 review
0 helpful votes
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Help with refund
November 2, 2023

The agent was very helpful and understood my challenge.

Date of experience: November 2, 2023
Indonesia
1 review
0 helpful votes
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Free project
November 2, 2023

This is my mistake. But there is no option given to freelancers to refund project fees that have been taken by the platform.

Date of experience: November 2, 2023
Malaysia
1 review
0 helpful votes
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Deposit refund
November 1, 2023

The person in charge assist me so well. Good job! I like it when my curiosity can be solve as sson as possible.

Date of experience: November 1, 2023
Indonesia
1 review
0 helpful votes
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Reopen account
November 1, 2023

I send my email 28th October 2023 about reopening my freelancer account and Jhay from freelancer support answer my email in the same day. I have communication with Jhay to solve the problem regarding reopen my account. I am still waiting

Date of experience: November 1, 2023
California
1 review
0 helpful votes
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Customer Service is very helpful
November 1, 2023

Magenta helped me on processing milestone refunds, who provided quick and professional actions regarding the matter. It's been a couple of times that freelancer's support is trustable.

Date of experience: November 1, 2023
Indonesia
1 review
0 helpful votes
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Nice support on abandoned project
November 1, 2023
Updated review

I work as freelancer on this site. A client requested me to work on his project, but then the client disappeared. He paid $20 as milestone from $300 budget, I feel fooled by completing the given tasks before having 50% milestone released which is basic principle. Before accepting the project, I have to pay 10% of the project budget just to accept the project which is $30 as contribution to this site. I am okay with this term but not for an abandoned project. I was at disadvantage at the time, glad the support team helped me and cut the fee to $5 which is a profit for me. But I still feel loss because I have done the work. You can Imagine how much time, energy and idea wasted. I hope I don't meet this kind of client next time.

Date of experience: November 1, 2023

Project Fee
October 16, 2023
Previous review

I was working on this site and had a client who assigned me two projects. I accepted both offers, which required a payment of $65 to proceed ($25 for project 1 and $30 for project 2). This was acceptable to me initially, but it became problematic when my client stated that project 1 was mistakenly created. The client cancelled it, however, the fee I paid was not refunded to my balance. I contacted support and was informed that my client needed to delete the project. I relayed this to my client, but my funds were still not returned. Upon contacting support again, my balance was refunded, albeit with the explanation that it was done as a courtesy. Moreover, the chat was abruptly closed by the support agent, which was rather unprofessional. I simply want my money back; there's no reason to pay for a cancelled project. This incident left me feeling quite offended. I would caution others to use or work on this site only if they are prepared to encounter fraudulent practices. It's also widely known that when participating in contests on this site, unscrupulous freelancers may plagiarize your work, and the site takes no action against such plagiarism. Be forewarned! That's all.

Date of experience: October 16, 2023