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FreelancerReviews 19,695

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,143
value
995
shipping
673
returns
760
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Pakistan
1 review
0 helpful votes
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Great experience
April 12, 2024

It was a pleasant talking to Russell V. He concluded my interview and listened to my answers patiently.

Date of experience: April 2, 2024
India
1 review
0 helpful votes
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A great Experiecne
April 12, 2024

It was a great experience with Russell V. The lady is very very polite, patience and friendly.

Very Nice Service

Date of experience: April 2, 2024
Australia
1 review
0 helpful votes
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I had trouble understanding what a (currently undocumented) green indicator meant on a page. Jewel advised me what the indicator was for (Not what I assumed it to be) and agreed to get the help/info icon contents updated to advise what the indicator means.

Date of experience: April 1, 2024
Bangladesh
1 review
0 helpful votes
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This is stole freelancer money who work here. It is full of fake and copy contest. You don't get your proper value here. I suggest avoid this platform for freelancer work.

Date of experience: April 1, 2024
Indiana
1 review
0 helpful votes
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Excellent service
April 11, 2024

Russel V. was straightforward, concise, and professional.

Date of experience: April 1, 2024
India
1 review
0 helpful votes
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It was nice talking with Rusell
April 11, 2024

There interviewing method was very good, I felt good while talking with them and she greeted very good.

Date of experience: April 1, 2024
India
2 reviews
0 helpful votes
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Thank you for your swift action
April 11, 2024
Updated review

Thank you for your swift action, I contacted support regarding my locked fund. Janessa G told me we will solve this problem asap and its done within a day. Thank you!

Date of experience: April 1, 2024

Happy Freelancer
April 6, 2024
Previous review

Its been almost 15 years i am using this platform and it played a big role in my life to achieve my goals. I happy with the progress i am making using this platform. As we have better support staff like Russell V whos support and help is making our experience better. I only have one concern as i am one of the oldest member of this platform i was hoping some extra benefits. Not only for me but for those who are part of this platform from long ago. Thank you!

Date of experience: March 27, 2024
Philippines
1 review
0 helpful votes
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Good job
April 10, 2024

Easy to communicate with and I don't need to explain all my problems, after I send the screenshot my transaction right away she did her job and that's it. My problem solved. 5 star to tis

Date of experience: March 31, 2024
Pakistan
1 review
0 helpful votes
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AUTHENTICATON ISSUE FIXED
April 10, 2024

I WAS FACING THE CARD AUTHENTICATION ISSUE SO I WENT TO COSTUMER SUPPORT AND MET Criselda R. (Freelancer Support) AND SHE FIXED MY ISSUE IN MERE MINUTS. I WOULD SAY THAT FREELANCER.COM HAS THE BEST COSTUMER SUPPORT AND THE BEST RESPONSE TIME

Date of experience: March 31, 2024
Bangladesh
1 review
0 helpful votes
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I was hesitate about knowing issue of sending contact details to client. Now i am cleared

Date of experience: March 31, 2024
Nigeria
1 review
0 helpful votes
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My experience with thebcustomer.service was the best so far it was so fast and easy to attend to me.

Date of experience: March 31, 2024
Pennsylvania
1 review
0 helpful votes
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Refund
April 9, 2024

I had a bad experience with a test but this rep helped to make it right. Thanks

Date of experience: March 30, 2024
Brazil
1 review
0 helpful votes
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Excellent
April 9, 2024

The response was quick, the agent was very polite and solved my problem in few minutes.

Date of experience: March 30, 2024
Bangladesh
1 review
0 helpful votes
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The representator is the best
April 8, 2024

She solved my problem within a short period of time

Date of experience: March 29, 2024
Washington
1 review
0 helpful votes
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The questions had taken a bit of time to answer, though that's to be expected with chat systems vs over a phone call. Took maybe a few minutes longer than a phone call, but in a lot of ways was much more convenient, and I could do other things while waiting for agents to respond. Overall, a good experience, and I got my questions answered.

Date of experience: March 29, 2024
Brazil
1 review
0 helpful votes
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Awesome!
April 8, 2024

Friendly, fast and reliable. I felt very well cared for, the solution arrived in an instant

Date of experience: March 29, 2024
Bangladesh
1 review
0 helpful votes
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Client unresponsive since the project is delivered
April 8, 2024
Updated review

As a grant proposal writer, I'm working on this "Grant Writer for EduContent Biz" project. Since the project has been delivered, I found a problem that my client is unresponsive. Immediately, I decided to contact with freelancer stuff, and Andrei M. Was the professional who assisted me professionally, and promptly. I highly recommend to him.

Date of experience: March 29, 2024

Jayce L, is always best for any needs.
April 1, 2024
Previous review

Recently, I've made a first withdrawal request on freelancer.com, and it took a few days to verify. Since I decided to talk with the stuff, I found a someone who has the ability to reach out for my needs. Jayce L, is awesome.

Date of experience: March 22, 2024
California
1 review
0 helpful votes
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Andrei M. Helped me a lot. He was able to find solutions to my request immediately. Thank you!

Date of experience: March 29, 2024
Argentina
1 review
0 helpful votes
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Buena asistencia
April 7, 2024

Fue una buena experiencia, me explico las dudas que tenia.

Date of experience: March 28, 2024
Utah
1 review
0 helpful votes
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Russell V.
April 7, 2024

Russell V. did a good job with the interview. I wasn't expecting technical questions since I only thought this was an identity verification interview. I must have missed some communication or document about that. As I'm brand new to the platform, there's a lot I don't know about how the freelancer application works, and I was informed about a few items I would not have known to ask about, which was helpful.

Date of experience: March 28, 2024