On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It was a pleasant talking to Russell V. He concluded my interview and listened to my answers patiently.
It was a great experience with Russell V. The lady is very very polite, patience and friendly.
Very Nice Service
I had trouble understanding what a (currently undocumented) green indicator meant on a page. Jewel advised me what the indicator was for (Not what I assumed it to be) and agreed to get the help/info icon contents updated to advise what the indicator means.
This is stole freelancer money who work here. It is full of fake and copy contest. You don't get your proper value here. I suggest avoid this platform for freelancer work.
Russel V. was straightforward, concise, and professional.
There interviewing method was very good, I felt good while talking with them and she greeted very good.
Thank you for your swift action, I contacted support regarding my locked fund. Janessa G told me we will solve this problem asap and its done within a day. Thank you!
Its been almost 15 years i am using this platform and it played a big role in my life to achieve my goals. I happy with the progress i am making using this platform. As we have better support staff like Russell V whos support and help is making our experience better. I only have one concern as i am one of the oldest member of this platform i was hoping some extra benefits. Not only for me but for those who are part of this platform from long ago. Thank you!
Easy to communicate with and I don't need to explain all my problems, after I send the screenshot my transaction right away she did her job and that's it. My problem solved. 5 star to tis
I WAS FACING THE CARD AUTHENTICATION ISSUE SO I WENT TO COSTUMER SUPPORT AND MET Criselda R. (Freelancer Support) AND SHE FIXED MY ISSUE IN MERE MINUTS. I WOULD SAY THAT FREELANCER.COM HAS THE BEST COSTUMER SUPPORT AND THE BEST RESPONSE TIME
My experience with thebcustomer.service was the best so far it was so fast and easy to attend to me.
She solved my problem within a short period of time
The questions had taken a bit of time to answer, though that's to be expected with chat systems vs over a phone call. Took maybe a few minutes longer than a phone call, but in a lot of ways was much more convenient, and I could do other things while waiting for agents to respond. Overall, a good experience, and I got my questions answered.
As a grant proposal writer, I'm working on this "Grant Writer for EduContent Biz" project. Since the project has been delivered, I found a problem that my client is unresponsive. Immediately, I decided to contact with freelancer stuff, and Andrei M. Was the professional who assisted me professionally, and promptly. I highly recommend to him.
Recently, I've made a first withdrawal request on freelancer.com, and it took a few days to verify. Since I decided to talk with the stuff, I found a someone who has the ability to reach out for my needs. Jayce L, is awesome.
Andrei M. Helped me a lot. He was able to find solutions to my request immediately. Thank you!
Russell V. did a good job with the interview. I wasn't expecting technical questions since I only thought this was an identity verification interview. I must have missed some communication or document about that. As I'm brand new to the platform, there's a lot I don't know about how the freelancer application works, and I was informed about a few items I would not have known to ask about, which was helpful.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.