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FreelancerReviews 19,696

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,143
value
995
shipping
673
returns
760
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Utah
1 review
0 helpful votes
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Russell V.
April 7, 2024

Russell V. did a good job with the interview. I wasn't expecting technical questions since I only thought this was an identity verification interview. I must have missed some communication or document about that. As I'm brand new to the platform, there's a lot I don't know about how the freelancer application works, and I was informed about a few items I would not have known to ask about, which was helpful.

Date of experience: March 28, 2024
DO
1 review
0 helpful votes
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I had a very pleasant intervew with this person. It was a very professional interview from start to the end.

Date of experience: March 28, 2024
Colombia
1 review
0 helpful votes
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Account verify by Russell V.
April 7, 2024

It was a good interview, everything was clear. The questions was clear and the host was kind

Date of experience: March 28, 2024
New Jersey
1 review
0 helpful votes
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Patient person with easy answers
April 6, 2024

They give me the info I need so I am appreciating this alot. Thank you.

Date of experience: March 27, 2024
Pakistan
1 review
0 helpful votes
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Freelancer Review
April 6, 2024

Freelancing is all about freedom and flexibility. You get to choose when and where you work, which is great for balancing life and work. But it also means you need to stay motivated and manage your time well.

Date of experience: March 27, 2024
France
1 review
0 helpful votes
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Preferred freelancer review
April 6, 2024

Very professional and asked clear questions. Was glad to talk to freelancer team member.

Date of experience: March 27, 2024
Bangladesh
1 review
0 helpful votes
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Couldnt accept quote
April 5, 2024

Macy M was really helpful with my issue as i wasn't able to accept the quote and then she told me the reason. Thank youu

Date of experience: March 26, 2024
India
1 review
0 helpful votes
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They helped me a lot and it was instant help. Thanks a lot.

Date of experience: March 26, 2024
Washington
1 review
0 helpful votes
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The validation process was very straightforward, and the personnel/staff, Russell V. was very communicative, patient, and helpful.

Date of experience: March 26, 2024
Italy
1 review
0 helpful votes
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Refund request
April 5, 2024

Surprised by the long refund times, I opened a ticket for explanations, I was quickly contacted and the transaction took place in a much quicker and more reasonable time. The staff immediately understood my needs and helped me. Thank you

Date of experience: March 26, 2024
India
1 review
0 helpful votes
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Great start with freelancer.com
April 5, 2024

I had a call with Russell V, which is great, all details are explained well.

Date of experience: March 26, 2024
India
1 review
0 helpful votes
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It is a great experince with this platform, As a user, I've found the platform to be incredibly intuitive, efficient, and reliable. The interface is user-friendly, making it easy to navigate and find the services I need.

Moreover, the support team has been incredibly responsive and helpful whenever I've encountered any issues or had questions.

Thanks!

Date of experience: March 26, 2024
Pakistan
1 review
0 helpful votes
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Superb
April 4, 2024

MashaAllah, very good experience I have with Freelancer Support Staff. I am also on other freelancer platform but Freelancer.com for me is on top when it come to support freelancer queries. Thank you so much.

Date of experience: March 25, 2024
Egypt
1 review
0 helpful votes
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Very Helpful customer service
April 4, 2024

I've had a problem in transactions. I decided to contact customer service for their support and the support agent was a very professional person. I've recieved help in a very professional way, thank you.

Date of experience: March 25, 2024
Texas
1 review
0 helpful votes
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Verified Certification
April 4, 2024

It was very informative and easy to communicate with friendly

Date of experience: March 25, 2024
GB
1 review
0 helpful votes
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Verified Freelancer Service
April 4, 2024

Russell V. helped me with the verified freelancer batch account activation. Making the connection with Russell was fantastic.

Date of experience: March 25, 2024
North Macedonia
2 reviews
1 helpful vote
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Verified program interview
April 4, 2024

Overall I had a great experience, the video call was on time, the questions were on point. Freelancer Staff Russell V. was kind, polite and smoothly guided the interview. And lastly to my great surprise I was asked about my skills and work methodology, which is something I am passionate to discuss all day long. Thanks!

Date of experience: March 25, 2024
Georgia
1 review
0 helpful votes
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Russell V.
April 4, 2024

I was thoroughly impressed by the efficiency and professionalism of the entire process.
From start to finish, the verification procedure was seamless. The instructions provided were clear, making it easy for me to understand what was required. The interface was user-friendly, and I encountered no technical glitches or issues.

What stood out to me the most was the promptness of the verification team. They responded promptly to my inquiries and guided me through each step with patience and courtesy.

Date of experience: March 25, 2024
Indonesia
1 review
0 helpful votes
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Really to the point in solving the matter. Once provided enough information of the issue
The support is able to provide quick solution!

Date of experience: March 24, 2024
Tajikistan
1 review
0 helpful votes
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Great job!
April 3, 2024

Live Chat Support! Great idea. I think it can be conducive to solving everyone's issues on time.

Date of experience: March 24, 2024