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FreelancerReviews 19,688

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,143
value
995
shipping
673
returns
760
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

TZ
1 review
0 helpful votes
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Jonny helped schedule a time fit for me and took me throughout the process of understanding the PFP. I love how it was straight forward and professional!

Date of experience: June 6, 2024
Egypt
1 review
0 helpful votes
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Thank you Danette
June 15, 2024

Excellent customer service deserves all appreciation for their patience and problem-solving. I wish you continuous success.
Thank you Danette for your time & effort

Date of experience: June 5, 2024
Argentina
1 review
0 helpful votes
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Quick and helpful response.
June 15, 2024

I had a good deal and the answers I received were very helpful.
Thank you for your time.

Date of experience: June 5, 2024
Egypt
1 review
0 helpful votes
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Angie was Very helpful
June 15, 2024

Angie was Very helpful and will try to help me in this situation

Date of experience: June 5, 2024
South Africa
1 review
0 helpful votes
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Russell V was very helpful and easy to speak to - he explained all the benefits of being a verified Freelancer.

Date of experience: June 5, 2024
Viet Nam
1 review
0 helpful votes
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I had applied for Freelancer's 'Verified by' service for which Russell V assisted me. He proactively shared all the requirements of the call and also supported me with the call. He also answered my questions patiently.

Date of experience: June 5, 2024
Philippines
1 review
0 helpful votes
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Helpful, relevant and nice.
June 14, 2024

I asked for live chat support. Ms. Darra R. (Freelancer Support)
General Support: I inquire about some questions that the chatbot cannot clarify or that are not on it's list. It was a nice experience with her.

Date of experience: June 4, 2024
India
1 review
0 helpful votes
Follow Tulsiram A.
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I am full depends on this platforms, It's very useful for earn money.

Mr. Jonny helping me for join preferred freelancer program again and all other recruiters team and other all support team members is good and supporting.

Date of experience: June 4, 2024
North Carolina
1 review
0 helpful votes
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Prompt and immediate help
June 14, 2024

I was unable to change something myself - within 2 minutes of requesting assistance, my issue was addressed and corrected.

Date of experience: June 4, 2024
Bangladesh
1 review
0 helpful votes
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Great Help As Always
June 14, 2024

Support never disappointed me when I asked for it. They helped me with my request and show the process with links and everything. Criselda was the person provided me support this time. She was very helpful.

Date of experience: June 4, 2024
Brazil
1 review
0 helpful votes
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Good
June 14, 2024

Demorou um pouco mas o problema foi resolvido. O atendimento via e-mail foi bom.

Date of experience: June 4, 2024
India
1 review
0 helpful votes
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Great platform
June 14, 2024

I have been using Freelancer.com for couple of months now. Simply great platform and co-operative support staff. I started earning good income from their project. Support staff is also very cool. I got great assistance from Jonny T today for my Preferred Freelancer Program application. Thank you all.

Date of experience: June 4, 2024
Pakistan
1 review
0 helpful votes
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Very good very good very good very good very good very good very good very good very good very good

Date of experience: June 4, 2024
GB
1 review
0 helpful votes
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Customer Support - Griselda
June 13, 2024

Griselda was very helpful and understood my problem with freelancer, will take the needed actions so i can see my situation resolved, 5*

Date of experience: June 3, 2024
Turkiye
1 review
0 helpful votes
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Thanks for Lyndon S.
June 12, 2024

Thanks for Lyndon S.
He is helped me quickly. He understood my problem and knew what I need.

Date of experience: June 2, 2024
Argentina
1 review
0 helpful votes
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Genial!
June 11, 2024

Gracias muy amables, fueron super profesionales en todo momento!

Date of experience: June 1, 2024
GB
1 review
0 helpful votes
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Great Support from Freelancer
June 11, 2024

I had an issue with login and another about payments and release of funds. Darra was extremely helpful in answering my concerns and put my mind at ease that I can set milestone payments and make payment when I am fully satisfied.

Date of experience: June 1, 2024
Egypt
1 review
0 helpful votes
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Good support experience
June 11, 2024

It was a great experience to support and resolve my issue and inquiry - I would like to express my thanks for the help provided by Jayce L. - Thank you

Date of experience: June 1, 2024
Egypt
1 review
0 helpful votes
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Good
June 11, 2024

Good good good good good good good good good good good good good good good good good good

Date of experience: June 1, 2024
Pakistan
1 review
0 helpful votes
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Good Customer Support
June 10, 2024

I Experienced that Freelancer having good and quick customer service. Keep it

Date of experience: May 31, 2024