business logo of Freelancer

FreelancerReviews 19,690

4.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey star
grey star
grey star
grey star
grey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,143
value
995
shipping
673
returns
760
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Egypt
1 review
0 helpful votes
Follow ahmed X.
Unfollow ahmed X.
Share Review
Report Review

Good
June 11, 2024

Good good good good good good good good good good good good good good good good good good

Date of experience: June 1, 2024
Pakistan
1 review
0 helpful votes
Follow Shahbaz A.
Unfollow Shahbaz A.
Share Review
Report Review

Good Customer Support
June 10, 2024

I Experienced that Freelancer having good and quick customer service. Keep it

Date of experience: May 31, 2024
Texas
1 review
0 helpful votes
Follow Destiny W.
Unfollow Destiny W.
Share Review
Report Review

Guinevere was Wonderful!
June 10, 2024

She was helpful and kind, and quick to figure things out

Date of experience: May 31, 2024
Colombia
1 review
0 helpful votes
Follow Fabián René U.
Unfollow Fabián René U.
Share Review
Report Review

Profesional
June 10, 2024

It was direct and efficient, friendly and professional. My interviewer is gentleman.

Date of experience: May 31, 2024
Egypt
1 review
0 helpful votes
Follow Mohamed M.
Unfollow Mohamed M.
Share Review
Report Review

Russell V. is perfect guy in Freelancer.com as Verified For FLN

Date of experience: May 31, 2024
Egypt
1 review
0 helpful votes
Follow Ahm D.
Unfollow Ahm D.
Share Review
Report Review

Perfect assistance
June 10, 2024

This agent is super Guinevere M.
Quick response, friendly and so helpful, perfect is no enough for them :)

Date of experience: May 31, 2024
Spain
1 review
0 helpful votes
Follow Christian N.
Unfollow Christian N.
Share Review
Report Review

Greatly assisted
June 10, 2024

I had a question regarding issues with a client and Guinevere M. From preffered freelancer program was very nice and helpful.

Date of experience: May 31, 2024
India
1 review
0 helpful votes
Follow neha X.
Unfollow neha X.
Share Review
Report Review

Good
June 9, 2024

It was nice exp. To be part of this section. I learnt new thing, thank you...!

Date of experience: May 30, 2024
Lithuania
1 review
0 helpful votes
Follow Neringa C.
Unfollow Neringa C.
Share Review
Report Review

Thank you for refund
June 9, 2024

Thanks for resolving problem Janessa G. I will apply help in the future if it will be need.

Date of experience: May 29, 2024
India
1 review
0 helpful votes
Follow Saravana Kumar O.
Unfollow Saravana Kumar O.
Share Review
Report Review

Quick response
June 8, 2024

I reached out for the refund of dormant fee charged and i got the refund instantly

Date of experience: May 29, 2024
Ethiopia
1 review
0 helpful votes
Follow Ayenew A.
Unfollow Ayenew A.
Share Review
Report Review

Account security
June 8, 2024

I reported account security issue but no answer from your side and my account is hacked.

Date of experience: May 29, 2024
Massachusetts
1 review
0 helpful votes
Follow Donna I.
Unfollow Donna I.
Share Review
Report Review

I reached out to support as I received an email offering an upgrade with access to a recruiter. In less than an hour I applied, and it was sold out. I'm new to this platform and this was confusing to me. The support person I worked with investigated it and eventually offered to escalate my issue.

Date of experience: May 29, 2024
Japan
1 review
0 helpful votes
Follow Mark V.
Unfollow Mark V.
Share Review
Report Review

Just Starting Out
June 8, 2024

I've been on Freelancer for about a week now and have yet to get a contract, but it seems like it'll work well out once I get going. There are a lot of jobs posted all the time so there's no shortage of work. There's also no shortage of workers so competition is pretty high. The cost of starting out on Freelancer seems pretty high. Verification is a premium cost that isn't easy to get but seems necessary to get jobs. We'll see how it goes but I'm optimistic.

Date of experience: May 29, 2024
Mexico
1 review
0 helpful votes
Follow Manuel E.
Unfollow Manuel E.
Share Review
Report Review

Totally Helpful
June 8, 2024

I had an inconvenience with my (Trial) membership plus because i couldn't cancel it before, so i ask for a refund in the Freelancer Support and thanks to Jhay R., I could solve my problem quick and easy.

Date of experience: May 29, 2024
Pakistan
1 review
0 helpful votes
Follow Komal U.
Unfollow Komal U.
Share Review
Report Review

My experience with Freelancer is tremendous, it allowed me to grow myself and to connect to the world while sitting in my homeland. I learned a lot and still seeking to polish my skills.

Date of experience: May 28, 2024
Serbia
1 review
0 helpful votes
Follow Filip E.
Unfollow Filip E.
Share Review
Report Review

Creative jungle
June 7, 2024

A world in small - all kind of people, culture, tech, personalities,... in one place. Opportunity to learn and improve in all directions..

Date of experience: May 28, 2024
Pakistan
1 review
0 helpful votes
Follow Tariq O.
Unfollow Tariq O.
Share Review
Report Review

Feedback for Russell V
June 7, 2024

Excellent Service. He help me become verified on this Portal.

Date of experience: May 28, 2024
India
1 review
0 helpful votes
Follow ANKIT B.
Unfollow ANKIT B.
Share Review
Report Review

Good
June 7, 2024

Good Service Good Service Good Service Good Service Good Service Good Service Good Service Good Service Good Service Good Service Good Service

Date of experience: May 28, 2024
India
1 review
0 helpful votes
Follow Aamirkhan I.
Unfollow Aamirkhan I.
Share Review
Report Review

Excellent job by Criselda.
June 7, 2024

I have a very good experience with Criselda with problem. She support me and guide me through it very passionately.solved my problem.👍🏻

Date of experience: May 28, 2024
Albania
1 review
0 helpful votes
Follow Vlora I.
Unfollow Vlora I.
Share Review
Report Review

Efficient and professional
June 6, 2024

It is a very good experience when you get to discuss a professional issue, with professional people!

Jethro gave me impression efficient and professional person, fast in communication, providing additional information when needed and supported

The staff has also convicting abilities, supported by arguments, which is very important also!

Everything gets done efficiently, with the right people!

I thank you for your professional *******@JethroVerified

Date of experience: May 27, 2024