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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Darra was in touch to advise on my problem and how to fix it. Provides very clear answers on what needs to be done and provides excellent service. Excellent
Smooth and sharp, she help me with the information's and guideline i needed there.
Good to have such an amazing talk with her. I am glad that my issue is going to resolve.
Really appreciate the way Jonny explained everything and guide me throughout the interview of Rising Star Program.
Really Recommended 👍
I wanted to express my gratitude for being part of the Rising Talent Program on Freelancer. This opportunity has significantly boosted my visibility and has helped me secure more projects.
A special thanks to Jonny for his continuous support and guidance throughout this journey. Your assistance has been invaluable in navigating the platform and maximizing my potential.
Thank you once again for this incredible opportunity.
Freelancer platform is an excellent choice for freelancers looking to earn and grow. With its user-friendly interface, variety of projects, robust communication tools, secure payment systems, and exceptional support from team members like Russell V, it provides a comprehensive and rewarding freelancing experience. Whether you're just starting or looking to expand your freelance career, this platform offers the tools and opportunities to succeed.
I had a problem with funding for my project, and the customer service was very kind to help me solve the problem
Jonny is very kind. Jonny's professionalism and helpfulness made a significant difference, and I am extremely grateful for his assistance. Thank you, Jonny, for your outstanding support!
My firat experience with your customer service was... embarrassing to say the least. The agent I was speaking with was beyond polite, friendly, professional and attempting to be helpful, explaining everything thoroughly and trying to do as I was asking. However my crappy attitude wouldn't allow her to do her job. Even still, she made sure to reach out after I ended our chat very rudely and let me know she was still going to fix the issue. I'm genuinely not sure I would have done the same. It would have "slipped my mind" I'm sure.
So, thank you. Thank you for being the better human when I could not. Thank you for providing customer service to people like me all day long and doing it with a smile. I could never, and I can only apologize for my attitude making your job harder. My problem of course has been solved, and would have been done much faster if I'd shut up for five seconds!
J'ai envoie les documents pour valider enfin mon identité, et Freelancer bloque toujour mon fond, je vais porter plainte en ligne
Thank you for such a beautiful way of supporting me helping me with my problem.
The support person go beyond and above to be sure my request was attended to in a timely manner
Experience the peace of mind with our phone number verified solution. Through a seamless process, we confirm user identities, ensuring security and trustworthiness in every interaction. With just a few clicks, authenticate users swiftly, safeguarding your platform from fraudulent activities. Say goodbye to uncertainties and embrace a reliable verification system that enhances user confidence and protects your community. Let our phone number verification solution be your shield in the digital realm.
I was asked different questions about my professional career, my skills and my interest in being verified on the platform.
Darra is a brilliant and helpful person, Helped me a lot to know more about the withdrawal and payment system on Freelancer.com and gave me a lot of instructions on how to use payments and other things.
I personally appreciate your verification process, and thanks again for the detailed discussion.
@RussellVerified was very helpful for me to get more knowledge about freelancing. She explained all the details I needed.
The interview was well-researched and thoughtful questions that delved deep into the subject matter by Russell. I really appreciate it..
Went smoothly, Russell did a great job! I appreciated the follow up on things they weren't necessarily expecting to do.
Had a great interaction with Russell V. during the verification call. Russell appeared to be well versed in the subject and had very good questions to ask. Also explained the benefits of the verified program well.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.