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FreelancerReviews 19,690

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,143
value
995
shipping
673
returns
760
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Sri Lanka
1 review
0 helpful votes
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Darra was in touch to advise on my problem and how to fix it. Provides very clear answers on what needs to be done and provides excellent service. Excellent

Date of experience: May 27, 2024
Bangladesh
1 review
0 helpful votes
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Kind and helpful
June 6, 2024

Smooth and sharp, she help me with the information's and guideline i needed there.

Date of experience: May 27, 2024
Pakistan
1 review
0 helpful votes
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Incredible experience
June 6, 2024

Good to have such an amazing talk with her. I am glad that my issue is going to resolve.

Date of experience: May 27, 2024
Pakistan
1 review
0 helpful votes
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Fantastic Jonny
June 6, 2024

Really appreciate the way Jonny explained everything and guide me throughout the interview of Rising Star Program.

Really Recommended 👍

Date of experience: May 27, 2024
Pakistan
1 review
0 helpful votes
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I wanted to express my gratitude for being part of the Rising Talent Program on Freelancer. This opportunity has significantly boosted my visibility and has helped me secure more projects.

A special thanks to Jonny for his continuous support and guidance throughout this journey. Your assistance has been invaluable in navigating the platform and maximizing my potential.

Thank you once again for this incredible opportunity.

Date of experience: May 27, 2024

Great Platform To Earn and Grow as Freelancer
June 4, 2024
Previous review

Freelancer platform is an excellent choice for freelancers looking to earn and grow. With its user-friendly interface, variety of projects, robust communication tools, secure payment systems, and exceptional support from team members like Russell V, it provides a comprehensive and rewarding freelancing experience. Whether you're just starting or looking to expand your freelance career, this platform offers the tools and opportunities to succeed.

Date of experience: May 25, 2024
India
1 review
0 helpful votes
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Refund problem
June 6, 2024

I had a problem with funding for my project, and the customer service was very kind to help me solve the problem

Date of experience: May 26, 2024
Australia
1 review
0 helpful votes
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Great support for applying PFP
June 5, 2024

Jonny is very kind. Jonny's professionalism and helpfulness made a significant difference, and I am extremely grateful for his assistance. Thank you, Jonny, for your outstanding support!

Date of experience: May 26, 2024
Canada
1 review
0 helpful votes
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My firat experience with your customer service was... embarrassing to say the least. The agent I was speaking with was beyond polite, friendly, professional and attempting to be helpful, explaining everything thoroughly and trying to do as I was asking. However my crappy attitude wouldn't allow her to do her job. Even still, she made sure to reach out after I ended our chat very rudely and let me know she was still going to fix the issue. I'm genuinely not sure I would have done the same. It would have "slipped my mind" I'm sure.
So, thank you. Thank you for being the better human when I could not. Thank you for providing customer service to people like me all day long and doing it with a smile. I could never, and I can only apologize for my attitude making your job harder. My problem of course has been solved, and would have been done much faster if I'd shut up for five seconds!

Date of experience: May 26, 2024
France
1 review
0 helpful votes
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Escroquerie
June 4, 2024

J'ai envoie les documents pour valider enfin mon identité, et Freelancer bloque toujour mon fond, je vais porter plainte en ligne

Date of experience: May 25, 2024
India
1 review
0 helpful votes
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Support regarding information
June 4, 2024

Thank you for such a beautiful way of supporting me helping me with my problem.

Date of experience: May 25, 2024
Nigeria
1 review
0 helpful votes
Follow Akinwale I.
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The support person go beyond and above to be sure my request was attended to in a timely manner

Date of experience: May 25, 2024
Bangladesh
1 review
0 helpful votes
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Experience the peace of mind with our phone number verified solution. Through a seamless process, we confirm user identities, ensuring security and trustworthiness in every interaction. With just a few clicks, authenticate users swiftly, safeguarding your platform from fraudulent activities. Say goodbye to uncertainties and embrace a reliable verification system that enhances user confidence and protects your community. Let our phone number verification solution be your shield in the digital realm.

Date of experience: May 25, 2024
Germany
1 review
0 helpful votes
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I was asked different questions about my professional career, my skills and my interest in being verified on the platform.

Date of experience: May 25, 2024
Egypt
1 review
0 helpful votes
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Brilliant
June 3, 2024

Darra is a brilliant and helpful person, Helped me a lot to know more about the withdrawal and payment system on Freelancer.com and gave me a lot of instructions on how to use payments and other things.

Date of experience: May 24, 2024
Pakistan
1 review
0 helpful votes
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I personally appreciate your verification process, and thanks again for the detailed discussion.

Date of experience: May 24, 2024
Missouri
1 review
0 helpful votes
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Great conversation
June 3, 2024

@RussellVerified was very helpful for me to get more knowledge about freelancing. She explained all the details I needed.

Date of experience: May 24, 2024
India
1 review
0 helpful votes
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Excellent
June 3, 2024

Very nice customer support. Thank you so much. I refund my amount. Please return the balance as soon as possible.

Date of experience: May 24, 2024
India
1 review
0 helpful votes
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Provoking Interview
June 2, 2024

The interview was well-researched and thoughtful questions that delved deep into the subject matter by Russell. I really appreciate it..

Date of experience: May 23, 2024
Michigan
1 review
0 helpful votes
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Thanks for all the help!
June 2, 2024

Went smoothly, Russell did a great job! I appreciated the follow up on things they weren't necessarily expecting to do.

Date of experience: May 23, 2024
Singapore
1 review
0 helpful votes
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Great interaction
June 2, 2024

Had a great interaction with Russell V. during the verification call. Russell appeared to be well versed in the subject and had very good questions to ask. Also explained the benefits of the verified program well.

Date of experience: May 23, 2024