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FreelancerReviews 19,691

4.7

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,143
value
995
shipping
673
returns
760
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Singapore
1 review
0 helpful votes
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Great interaction
June 2, 2024

Had a great interaction with Russell V. during the verification call. Russell appeared to be well versed in the subject and had very good questions to ask. Also explained the benefits of the verified program well.

Date of experience: May 23, 2024
Pakistan
1 review
0 helpful votes
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My experience with the freelancer support system has been frustrating. Clients hold significant importance, but when freelancers encounter issues, informing support staff often doesn't resolve them. If a client complains, the freelancer's account can get frozen without explanation or a chance to be heard, and the ID gets deactivated. Despite sending numerous emails, responses are inadequate, and tickets are continuously generated without proper resolution. There should be changes to ensure fair treatment and effective communication for freelancers.

Date of experience: May 22, 2024
Israel
1 review
0 helpful votes
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Php introduction interview
June 1, 2024

Very kind Russell asked professional questions and waiting patiently for my answers

Date of experience: May 22, 2024
India
1 review
0 helpful votes
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5 stars
June 1, 2024

It was so helpful for me and cleared my doubts and also saved me from scam thanks to freelancer supporter (macy m.)

Date of experience: May 22, 2024
Pakistan
1 review
0 helpful votes
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The customer support, Guinevere M. Is really a great person. He answered me in the right way and I am happy with full satisfaction.

Date of experience: May 21, 2024
Egypt
1 review
0 helpful votes
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Helpful and Understanding
May 31, 2024

Darra R. Was very helpful and understanding, she went above and beyond to solve my case!

Date of experience: May 21, 2024
Pakistan
1 review
0 helpful votes
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Interview with Russel V
May 31, 2024

Amazing chat with him. He was very clear and the questions were on point.

Date of experience: May 21, 2024
Poland
1 review
0 helpful votes
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Nice support and fast
May 31, 2024

Nice support and fast! Very good. Understood my problem and solved!

Date of experience: May 21, 2024
Colombia
1 review
0 helpful votes
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The beat service
May 31, 2024

Amazing and fast the services was very helpful i had a problem at the beginning but with the associate it was so eassy thanks

Date of experience: May 20, 2024
Brazil
1 review
0 helpful votes
Follow ENAILSON A.
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Great website and very fast support with 24 hour service

Date of experience: May 20, 2024
Pakistan
1 review
0 helpful votes
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Darra for a saviour
May 30, 2024

Dara helped me remove my review from my profile so quickly without any complications

Date of experience: May 20, 2024
Singapore
1 review
0 helpful votes
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Support from Criselda
May 30, 2024

Glad to have a conversation related to amount transfer.

Date of experience: May 20, 2024
Pakistan
1 review
0 helpful votes
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Rising Star Program Interview
May 30, 2024

It was a very helpful support session with Jonny. He clearly explained each point and patiently answered all my questions. Thank you.

Date of experience: May 20, 2024
India
1 review
0 helpful votes
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Great experience with Jonny
May 29, 2024

It was really great experience with Jonny, The onboarding was smooth and very helpful. Jonny gave all information in a right way and get the confirmation for every rules and policies. Jonny gave time to read all and supported in very nicer manner. Thank you for your support Jonny.

Date of experience: May 19, 2024
Indonesia
1 review
0 helpful votes
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Helping with refund
May 29, 2024

I reached out to their customer support Criselda for a refund of my recent deposit. She was helpful and she told me it will proceed soon.

Date of experience: May 19, 2024
India
1 review
0 helpful votes
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Experience
May 29, 2024

Good experience. Nice to chat with her. Ver helpful and assisted me solving my problems.

Date of experience: May 19, 2024
Egypt
1 review
0 helpful votes
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Customer support is helpful
May 29, 2024

The support are helpful and responds quickly i asked Criselda R.too many questions and i got the answers i was looking for

Date of experience: May 19, 2024
India
1 review
0 helpful votes
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Criselda Good Peron
May 29, 2024

This support team member interacted with me nicely and looked after my every problem with care. Really need such people to manage the freelancer team.
If such people like are attached to the freelancer team, our every problem can be solved quickly.

Thanks for ꜱ

Date of experience: May 19, 2024
Pakistan
1 review
0 helpful votes
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Criselda Freelancer Staff
May 28, 2024

Nice Cooperative in communication, Support is real quick

Date of experience: May 18, 2024
Algeria
1 review
0 helpful votes
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Support
May 27, 2024

Support was helpful and quick waiting for response

Date of experience: May 17, 2024