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FreelancerReviews 19,692

4.7

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,143
value
995
shipping
673
returns
760
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Algeria
1 review
0 helpful votes
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Support
May 27, 2024

Support was helpful and quick waiting for response

Date of experience: May 17, 2024
South Africa
1 review
0 helpful votes
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Freelancer.com
May 27, 2024

I work with freelancer.com, and my experience is outstanding. The platform is user-friendly and offers a wide range of job opportunities that cater to various skill sets. One aspect that truly stood out was the exceptional support I received from the team, particularly Russell V. Russell V was incredibly helpful throughout the process, providing timely and insightful guidance that made navigating the platform and securing projects much easier. Her dedication to ensuring a smooth experience for users is commendable. Overall, freelancer.com is a fantastic resource for freelancers looking to connect with clients and grow their careers. I highly recommend it to anyone seeking freelance opportunities.

Date of experience: May 17, 2024
India
1 review
0 helpful votes
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Russell has been very proactive with the query. He has been very prompt and responsive.

Date of experience: May 16, 2024
Germany
1 review
0 helpful votes
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ID Verification
May 26, 2024

ID verification was not easy. After I supplied the documents and payed the verification fee, the green badge for "identity verified" appeared on my account. However, I was still prohibited from bidding on certain projects and from writing comments. Russel, the Freelancer stuff employee assigned to my ID verification, ignored my messages for a couple days. I had to contact the support and complain, only then Russel responded and the ID verification video call could take place. My ID seems to be fully verified now.

Date of experience: May 16, 2024
Sri Lanka
1 review
0 helpful votes
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Supportive agent
May 25, 2024
Updated review

PFA agent was very supportive and helpful through out the conversation.

Date of experience: May 15, 2024

Rating freelancer agent
May 24, 2024
Previous review

It was a nice experience with Russell V. The agent was really helpful and supportive and kind through out the interview.

Date of experience: May 14, 2024
Indonesia
1 review
0 helpful votes
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Great customer support team
May 25, 2024

Quick response from customer support team, waiting only few minutes. The customer support team also had a thorough understanding of the services provided.

Date of experience: May 15, 2024
North Carolina
1 review
0 helpful votes
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I was surprised how much the verification process was like a real interview. I felt like the fee was well worth it to be vetted so thoroughly.

Date of experience: May 15, 2024
GB
1 review
0 helpful votes
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Always helpful
May 25, 2024

Jonny helped me with onboarding to the Preferred Freelancer Program and couldn't have been more helpful. He answered questions I had in regards to the program and to Freelancer in general. I'm very thankful for his help.

Date of experience: May 15, 2024
Illinois
1 review
0 helpful votes
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Best experience
May 24, 2024

Jonny really help me to get this preferred freelancer badge and I'm sure this experience would be great as well

Date of experience: May 14, 2024
Ukraine
1 review
0 helpful votes
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Great assist
May 24, 2024

Jewel promptly addressed all my inquiries with detailed responses. Excellent support

Date of experience: May 14, 2024
California
1 review
0 helpful votes
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Preferred freelancer support
May 24, 2024

Excellent and was quick I really liked it. Great one

Date of experience: May 13, 2024
Nigeria
1 review
0 helpful votes
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Membership Request
May 23, 2024

Best service I have ever received on this platform. Danna is a great support staff, I really appreciate her empathetic response to my request.

Date of experience: May 13, 2024
Germany
1 review
0 helpful votes
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Thanks johhny
May 23, 2024

It was amazing for all. Johnny helped me so much. Thanks

Date of experience: May 13, 2024
Pakistan
1 review
0 helpful votes
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Very nice and pleasant experience
May 23, 2024
Updated review

The interaction phase with Jonny (PFP staff member) was very pleasant and interesting. Behaved very politely. Thanks so much

Date of experience: May 13, 2024

Good Staff Member
May 17, 2024
Previous review

Very good staff member. Updates from time to time. Very good manners and behavior. It took a while, but in the end everything went well. Thanks so much

Date of experience: May 7, 2024
Belarus
1 review
0 helpful votes
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ID verification issues
May 23, 2024

Darra was very helpful and patient. Hopefully, the site issue is resolvable. They answered my questions and addressed all of my concerns related to the ID verification process in a kind and timely manner.

Date of experience: May 13, 2024
Montenegro
1 review
0 helpful votes
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Very helpful.
May 23, 2024

Macy succeed to multitask few things for me and succeed to keep me stay on platform because I lost my patience uploading documents and wasting time.

Date of experience: May 13, 2024
Egypt
1 review
0 helpful votes
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She is great, deserves a raise
May 23, 2024

She is so helpful, professional and great. I would love to deal with her again

Date of experience: May 13, 2024
Belarus
1 review
0 helpful votes
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Quick and clear. It is great to be able to get help here and now in person.

Date of experience: May 13, 2024
Pakistan
1 review
0 helpful votes
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Approached the support team to get my problem fixed, I must say they resolved the issue very fastly
Thanks a lot for your help

Date of experience: May 11, 2024
Sri Lanka
1 review
0 helpful votes
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Freelancer Agent review
May 21, 2024
Updated review

The freelancer agent was super supportive and helpful and gave the necessary solution.

Date of experience: May 11, 2024

Applying for verified freelancer
May 19, 2024
Previous review

The agent was support supportive and very friendly!

Date of experience: May 9, 2024