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FreelancerReviews 19,688

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,143
value
995
shipping
673
returns
760
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Arkansas
1 review
0 helpful votes
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Prompt, professional
June 18, 2024

The chat gave me quick answers to my inquiry. Very satisfied.

Date of experience: June 8, 2024
Pakistan
1 review
0 helpful votes
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The Best A Customer Can Get
June 18, 2024

Mountain of a problem but freelancer cares which resolved my issue in 3 minutes only.

Date of experience: June 8, 2024
Pakistan
1 review
0 helpful votes
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Helpfull
June 18, 2024

Magenta S. Is nice one.she is really supportive and helpful

Date of experience: June 8, 2024
GB
1 review
0 helpful votes
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Magenta S. Helped me find a solutuoin for my problem and was very undertsanding and patient with me. Really great support from the team of Freelancer. Will use the service long term

Date of experience: June 8, 2024
Sweden
1 review
0 helpful votes
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Great support from Macy M.
June 18, 2024

I needed a help after suspeciting a malicious activity and my concerns were addresses professionaly by Macy M. Thank you!

Date of experience: June 8, 2024
Bangladesh
1 review
0 helpful votes
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He is a good hearted person. I got a lot of help from him. Thank you very much. I will come back to you again if there is any problem

Date of experience: June 8, 2024
California
1 review
0 helpful votes
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Verification Process
June 17, 2024

Getting verified was a simple, yet secure procedure. Russel V. conducted my interview and was very informative throughout the process. The time it took to apply and become verified was quick due to the efficiency and organization of the systems in place.

Date of experience: June 7, 2024
Uzbekistan
1 review
0 helpful votes
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Great help and kindness
June 17, 2024

Great service i wanted to deactivate my account and he helped so friendly manner
Awesome

Date of experience: June 7, 2024
Chile
1 review
0 helpful votes
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Helpful and empathic support
June 17, 2024

Today I needed some orientation regarding verification issues and the information I got from Xavier was very helpful.

Date of experience: June 7, 2024
India
1 review
0 helpful votes
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Exam retake
June 17, 2024

I paid the fee to take the English exam. However, during attempt the website was not responding. Thus, I could not move forward to complete the exam in designated time. I informed the Freelance Support Team in this regard and a ticket was raised. The interactions with team members were cordial. The issue was promptly resolved, and retake of exam permitted. Thank you for your kind consideration and prompt support.

Date of experience: June 7, 2024
India
1 review
0 helpful votes
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https://www.freelancer.com/contest/communitydriven-gym-logo-revamp-*******. Unresponsive contest holder after submitting the winning submission.

Date of experience: June 7, 2024
Bangladesh
1 review
0 helpful votes
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VERY PROMPT DELIVERY
June 17, 2024

Smooth communication, very satisfied. Professional

Date of experience: June 7, 2024
South Africa
1 review
0 helpful votes
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Jonny was a joy to be interviewed by. He was efficient, friendly and thorough, even giving examples of certain situations to make sure I understood the SLA. Freelancer.com is lucky to have him!

Date of experience: June 7, 2024
Saudi Arabia
1 review
0 helpful votes
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It was a nice programme introduction and clear conversation and I would like to thank Jonny for nice hospitality.

Date of experience: June 6, 2024
Azerbaijan
1 review
0 helpful votes
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I am grateful to you.
June 16, 2024

Thank you very much, I am grateful to you, you have always helped me.

Date of experience: June 6, 2024
India
1 review
0 helpful votes
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Great help
June 16, 2024

They are always ready to help. It was nice to interact with them.

Date of experience: June 6, 2024
India
1 review
0 helpful votes
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Here On Freelancer I Have Started My Carrier And Earning Is Starting From First Month You Must Maintain A High Quality Work And A Good Client Management For A Handsome Earning On The Platform.

Date of experience: June 6, 2024
Florida
1 review
0 helpful votes
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Always good to know they will have your back and good platform to find freelancers.

Date of experience: June 6, 2024
India
1 review
0 helpful votes
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Amazing Experience
June 16, 2024

I recently had a meeting with the freelancer staff to discuss the addition of a verified badge to my profile. The process was smooth and the staff was very helpful and professional. They provided clear instructions and answered all my questions thoroughly. I am pleased with the service and look forward to the benefits that come with having a verified badge.

Date of experience: June 6, 2024
Kenya
1 review
0 helpful votes
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Awesome. Perfect.
June 16, 2024

It was a pleasure holding the meeting with Russel V. Great assistance and helped explain some items I was missing, and very patient.

Date of experience: June 6, 2024