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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Danette O. Has guided and helped me so well throughout the process to complete it with proper communication.
I recently had a minor issue with a card authentication fee. I contacted the support team and was connected with Andrei. He was incredibly helpful and professional. He quickly understood the problem and processed a refund for the amount, which was returned to my card within a few days. The support was fast and effective, and I'm very satisfied with the service.
I had a bug which prevented me from placing a bid. The system just showed the vague error message. But Elora found out the solution and guided me in detail, finally I placed the bid successfully. Thank her a lot.
I recently had an issue with my locked funds and reached out to Freelancer support. Xavier B. Assisted me through the chat and was very professional, patient, and helpful. He provided clear guidance, shared the right resources, and made sure I understood the next steps. His support helped make a stressful situation much easier to handle. I really appreciate his assistance and would gladly rate his service a thumbs up.
I had a concern regarding a milestone payment issue, and Margaux provided clear, professional, and patient guidance throughout the process. She explained my options step by step, reassured me that the case was being handled, and even provided a reference ID for follow-up, which gave me confidence that my concern is properly tracked. I truly appreciate Margaux's responsiveness, clarity, and supportive tone, it made a stressful situation feel much easier to handle. Thank you for your excellent assistance!
Margaux is a awesome guy and shared me very important and needful information. Thankyou so much
Clear about vision, Nice to talk Russell she's very polite and experienced
I greatly appreciate for the fast and great service. Totally recommend you guys to other people!
I had an issue with my account restriction and negative balance, and Andrei assisted me with great patience and professionalism. He clarified everything clearly, made me feel my account is safe, and guided me step by step. I really appreciate the support and the positive attitude.
Jake S. Just asked me to wait for a minute and solve it immediately. Really a pure soul
I really liked Jack's service and he is a genuinely nice guy.
Jake S., explained exactly what I have to do, I wait to unblock my payment acount to proceed the process
Xavier B. Was really fast to aknowledge my issue ad did his best to solve my problem, thank you again!
I had a great experience working with Jack. He was professional, responsive, and knowledgeable throughout the entire process. I needed help withdrawing funds from my account, and he guided me step by step, ensuring everything was done securely and efficiently.
I requested a refund for dormant account fees, and it was processed smoothly without any issues. I really appreciate that Freelancer handled my request professionally and made the process easy. This shows they care about their users.
The agent arrived quickly and assisted me with my query.
Margaux S. Is really helpful and explains me the situation very clearly.
I had trouble with a hacker doing transaction on my account. Thankfully Jake S. Helped me, by solving this and got the refund going for me.
Thank you so much for the prompt and helpful support. Danette O. Explained the PFP very professionally and answered all my questions. Truly appreciated!
I just went through Freelancer verified process, Russell guided me through the entire process & was very professional & helpful throughout the journey! Kudos to the team!
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.