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FreelancerReviews 19,724

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,144
value
995
shipping
673
returns
761
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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One of the Best Staff and Guidance
September 27, 2025

Danette O. Has guided and helped me so well throughout the process to complete it with proper communication.

Date of experience: September 17, 2025
Egypt
1 review
0 helpful votes
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Excellent Support Experience
September 26, 2025

I recently had a minor issue with a card authentication fee. I contacted the support team and was connected with Andrei. He was incredibly helpful and professional. He quickly understood the problem and processed a refund for the amount, which was returned to my card within a few days. The support was fast and effective, and I'm very satisfied with the service.

Date of experience: September 17, 2025
Viet Nam
1 review
0 helpful votes
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Elora, good inspector, good supporter
September 26, 2025

I had a bug which prevented me from placing a bid. The system just showed the vague error message. But Elora found out the solution and guided me in detail, finally I placed the bid successfully. Thank her a lot.

Date of experience: September 17, 2025
Philippines
1 review
0 helpful votes
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Great Support Experience with Xavier
September 26, 2025

I recently had an issue with my locked funds and reached out to Freelancer support. Xavier B. Assisted me through the chat and was very professional, patient, and helpful. He provided clear guidance, shared the right resources, and made sure I understood the next steps. His support helped make a stressful situation much easier to handle. I really appreciate his assistance and would gladly rate his service a thumbs up.

Date of experience: September 17, 2025
Indonesia
1 review
0 helpful votes
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I had a concern regarding a milestone payment issue, and Margaux provided clear, professional, and patient guidance throughout the process. She explained my options step by step, reassured me that the case was being handled, and even provided a reference ID for follow-up, which gave me confidence that my concern is properly tracked. I truly appreciate Margaux's responsiveness, clarity, and supportive tone, it made a stressful situation feel much easier to handle. Thank you for your excellent assistance!

Date of experience: September 16, 2025
India
1 review
0 helpful votes
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Feedback for support
September 26, 2025

Margaux is a awesome guy and shared me very important and needful information. Thankyou so much

Date of experience: September 16, 2025
India
1 review
0 helpful votes
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Amazing Experience with Rusell
September 26, 2025

Clear about vision, Nice to talk Russell she's very polite and experienced

Date of experience: September 16, 2025
Belgium
1 review
0 helpful votes
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Wow, absolute amazing service
September 25, 2025

I greatly appreciate for the fast and great service. Totally recommend you guys to other people!

Date of experience: September 15, 2025
Egypt
1 review
0 helpful votes
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Very Helpful and Professional Assistance
September 24, 2025

I had an issue with my account restriction and negative balance, and Andrei assisted me with great patience and professionalism. He clarified everything clearly, made me feel my account is safe, and guided me step by step. I really appreciate the support and the positive attitude.

Date of experience: September 15, 2025
India
1 review
0 helpful votes
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Jake S. Just asked me to wait for a minute and solve it immediately. Really a pure soul

Date of experience: September 15, 2025
Bangladesh
1 review
0 helpful votes
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Jack provided excellent service.
September 24, 2025

I really liked Jack's service and he is a genuinely nice guy.

Date of experience: September 14, 2025
Panama
1 review
0 helpful votes
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Jake S., explained exactly what I have to do, I wait to unblock my payment acount to proceed the process

Date of experience: September 13, 2025
Italy
1 review
0 helpful votes
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Really helpful and fast
September 23, 2025

Xavier B. Was really fast to aknowledge my issue ad did his best to solve my problem, thank you again!

Date of experience: September 13, 2025
Italy
1 review
0 helpful votes
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I had a great experience working with Jack. He was professional, responsive, and knowledgeable throughout the entire process. I needed help withdrawing funds from my account, and he guided me step by step, ensuring everything was done securely and efficiently.

Date of experience: September 13, 2025
Pakistan
1 review
0 helpful votes
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Great Support and Refund Process
September 22, 2025

I requested a refund for dormant account fees, and it was processed smoothly without any issues. I really appreciate that Freelancer handled my request professionally and made the process easy. This shows they care about their users.

Date of experience: September 13, 2025
GB
1 review
0 helpful votes
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Most Helpful
September 22, 2025

The agent arrived quickly and assisted me with my query.

Date of experience: September 12, 2025
Sri Lanka
1 review
0 helpful votes
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Margaux S. Is really helpful and explains me the situation very clearly.

Date of experience: September 12, 2025
Germany
1 review
0 helpful votes
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Great support
September 22, 2025

I had trouble with a hacker doing transaction on my account. Thankfully Jake S. Helped me, by solving this and got the refund going for me.

Date of experience: September 12, 2025
India
1 review
0 helpful votes
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Preferred Freelancer Program
September 22, 2025

Thank you so much for the prompt and helpful support. Danette O. Explained the PFP very professionally and answered all my questions. Truly appreciated!

Date of experience: September 12, 2025
India
1 review
0 helpful votes
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Great interview with Russell V.
September 22, 2025

I just went through Freelancer verified process, Russell guided me through the entire process & was very professional & helpful throughout the journey! Kudos to the team!

Date of experience: September 11, 2025