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FreelancerReviews 19,700

4.7

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,143
value
995
shipping
673
returns
760
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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Most Helpful
September 22, 2025

The agent arrived quickly and assisted me with my query.

Date of experience: September 12, 2025
Sri Lanka
1 review
0 helpful votes
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Margaux S. Is really helpful and explains me the situation very clearly.

Date of experience: September 12, 2025
Germany
1 review
0 helpful votes
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Great support
September 22, 2025

I had trouble with a hacker doing transaction on my account. Thankfully Jake S. Helped me, by solving this and got the refund going for me.

Date of experience: September 12, 2025
India
1 review
0 helpful votes
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Preferred Freelancer Program
September 22, 2025

Thank you so much for the prompt and helpful support. Danette O. Explained the PFP very professionally and answered all my questions. Truly appreciated!

Date of experience: September 12, 2025
India
1 review
0 helpful votes
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Great interview with Russell V.
September 22, 2025

I just went through Freelancer verified process, Russell guided me through the entire process & was very professional & helpful throughout the journey! Kudos to the team!

Date of experience: September 11, 2025
Pennsylvania
1 review
0 helpful votes
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Jake is the best Freelancer support ever
September 21, 2025

Jake resolved my dispute with a Freelancer that never showed up for the job and issued my refund that was justified by Freelancer he is the best consider him for promotion or director of Support from now on as he should be allowed to rewrite the support policy on Freelancer

Date of experience: September 11, 2025
Pakistan
1 review
0 helpful votes
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Excellent Support and Smooth Process
September 21, 2025

I truly appreciate the support from Danette O. The Preferred Freelancer team. The process was smooth, professional, and well-guided. I'm thankful for the opportunity and look forward to contributing more quality work on the platform.

Date of experience: September 11, 2025
TT
1 review
0 helpful votes
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Authentication help
September 21, 2025

It was a quick and very helpful chat with Elora, They were able to assist me very swiftly

Date of experience: September 11, 2025
Rwanda
1 review
0 helpful votes
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Response to Ava
September 21, 2025

Hi there, Thanks alot for your responses and patience. In fact my problems not solved the way I need to upload my credentials and previous projects. First I need the steps how to enroll in a free plan untill I get some money to upgrade the plan. 2nd I need to understand the steps how to upload my redentials including experience certificate photo and previous jobs in a different file formats.
The site untill now react the same or no interaction. Why the site say: No portfolio items have been added yet and after trying to add items the button is not active.

Date of experience: September 11, 2025
Egypt
1 review
0 helpful votes
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Freelancer.com has been a great platform
September 21, 2025

Freelancer.com has been a great platform for me to showcase my skills and connect with clients worldwide. The system for communication and secure payments ensures a smooth and professional workflow. It's a reliable space to grow as a freelancer and build lasting client relationships. Special thanks to Danette

Date of experience: September 11, 2025
India
1 review
0 helpful votes
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Its Positive Experience
September 21, 2025

As a freelancer, I've had a very good experience with Freelancer.com. The platform provides a steady flow of projects and secure payment protection for managing client communication. It's a great place to grow skills and build long-term client relationships.

Date of experience: September 11, 2025
Pakistan
1 review
0 helpful votes
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Awesome freelancer support
September 20, 2025

It was a awesome experience having freelancer support, my every problem got resolve easily without any issues, also Danette is one of the best freelancer staff i have ever had, he is very polite and kind.

Date of experience: September 10, 2025
India
1 review
0 helpful votes
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5 star rating
September 19, 2025

My freelance problem solution was immediately solved by freelancer team.

Date of experience: September 10, 2025
Brazil
1 review
0 helpful votes
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Freelancer Support
September 19, 2025

I had an issue verifying my card, and Erol was extremely helpful throughout the process. They were patient, clear, and guided me step by step until everything was resolved. I truly appreciate their professionalism and support!

Date of experience: September 9, 2025
VE
1 review
0 helpful votes
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Quick Assistance.
September 19, 2025
Updated review

Maia answered my questions, and helped with my withdrawal process. Thank you.

Date of experience: September 9, 2025

Good attention
September 12, 2025
Previous review

Responsive, and serviceable. Erol. C. answered my questions and concerns. I appreciate his attention, and as always, I am glad to be serviced by a person, and not an AI!

Date of experience: September 2, 2025
Poland
1 review
0 helpful votes
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Payment Issue
September 19, 2025

I inquired with him about a payment issue with a client from my account, and he very kindly explained the cause of the problem in an easy-to-understand manner.

Date of experience: September 9, 2025
Bangladesh
1 review
0 helpful votes
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Xavier B is very collaborative
September 19, 2025

Mr. Xavier was very attentive to my problem and provided logistic support

Date of experience: September 9, 2025
India
1 review
0 helpful votes
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Excellent Support, Very Helpful
September 19, 2025

Elora was very helpful and guided me through the process quickly. I really appreciate the support.

Date of experience: September 9, 2025
Bangladesh
1 review
0 helpful votes
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Great experience with agent Ava
September 18, 2025

Ava is a great person. He is very helpful for explain with my problem. Thanks

Date of experience: September 8, 2025
South Africa
1 review
0 helpful votes
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Very Helpful!
September 18, 2025

Jake S. Has made it easy for me to solve my issue. Provides very easy to understand instructions.

Date of experience: September 8, 2025