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FreelancerReviews 19,493

4.7

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,127
value
980
shipping
665
returns
752
quality
987
This company responds to reviews on average within 4 days
New York
1 review
0 helpful votes
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Excellent Support from Leopold!
August 10, 2025

Eopold was incredibly helpful and professional during our chat session. He provided clear, accurate information and made sure all of my concerns were addressed. I'm very satisfied with the support I received. Thank you, Leopold!

Date of experience: July 31, 2025
Pakistan
1 review
0 helpful votes
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I had the pleasure to get assistance from Jake S., on Freelancer Support. He's a wonderful guy and help me exactly with what I was troubling with. Definitely deserves a raise.

Date of experience: August 1, 2025
Pakistan
1 review
0 helpful votes
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Very professional not other one agents, becuase I also chat with other agents, there is no satisfaction recieved. Now that is the only one who gave me everythng clear, Thanks!

Date of experience: July 31, 2025
District of Columbia
1 review
0 helpful votes
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Phenomenal service! He helped every step of the way. Smooth and understanding of my situation. It was great! Thank you again for all your help!

Date of experience: July 31, 2025
Nepal
1 review
0 helpful votes
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Freelancing has taught me that trust is earned through consistency, and value is created through understanding. I'm proud to be a partner—not just a provider—in helping businesses grow smarter and faster.

Date of experience: July 31, 2025
Algeria
1 review
0 helpful votes
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I had an issue with my bid balance after activating the Plus Membership.
Leopold was very polite and took the time to explain everything clearly, including how the bid replenishment works.
While I wish the bid system was explained better during the upgrade, I appreciated Leopold's patience and help.
Thank you!

Date of experience: July 31, 2025
India
1 review
0 helpful votes
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Badge verification interview
August 9, 2025

It was good to talk with Russell V who assessed my relevant technical skills and approved the badge.

Date of experience: July 30, 2025
GB
1 review
0 helpful votes
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I highly recommend this platform. There are many talented freelancers available, but what truly stands out is the real and responsive Freelancer Support Team, not just generic AI replies.
A special thank you to Frieda S., who was exceptionally helpful.
I encountered an issue with a freelancer who failed to complete an agreed milestone and attempted to take the funds. The support team acted quickly and professionally, resolving the situation and recovering the full amount.
Outstanding service and support, thank you again!

Date of experience: July 30, 2025
Pakistan
1 review
0 helpful votes
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Great support
August 8, 2025

Support staff understood my concerns in a single message. It was a great experience. I feel safe working here on the website after contacting support. Thank you

Date of experience: July 30, 2025
Philippines
1 review
0 helpful votes
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Verified Account
August 8, 2025

Russell was very kind and patient, allowing me time to fix my audio issues. The interview was quick, efficient, and straight to the point. I truly appreciated his professionalism. Highly recommended!

Date of experience: July 29, 2025
Pakistan
1 review
0 helpful votes
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I have a great experience with them. They asked questions to the point and cooperative throughout the conversation. I'm satisfied with freelancer. Com

Date of experience: July 29, 2025
China
1 review
0 helpful votes
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I have contacted freelancer support desk for my first withdrawing and all stuff are so kind and enthusiastic about my issue. Really good freelancer customer service and freelancing platform.
I like freelancer so much and will work long time here.

Date of experience: July 29, 2025
Ukraine
1 review
0 helpful votes
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Great Experience with Danette O
August 7, 2025

I had a great experience during the Preferred Freelancer Program onboarding. Danette O was professional, friendly, and clear throughout the entire process and guided me smoothly, asked relevant questions, and maintained a respectful and welcoming tone. The onboarding was well-structured, and I felt valued as a freelancer. Thank you, Danette, for making the process both efficient and enjoyable. Your support truly reflects the high standards of the program.

Date of experience: July 29, 2025
India
1 review
0 helpful votes
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Perfect guy!
August 7, 2025

This guys pearl V was excellent in communication, withing my few words he understood my concern and helped me. He is the best.

Date of experience: July 29, 2025
Pakistan
1 review
0 helpful votes
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Olivia T. Has been an outstanding support representative. She communicated clearly, showed genuine patience, and guided me through every step of the process. She not only helped me understand the situation better but also resolved the issue efficiently and with great professionalism. Her kind attitude and willingness to assist made a big difference. I truly appreciate her support and dedication. Thank you, Olivia, for making this experience smooth and stress-free.

Date of experience: August 2, 2025
Pakistan
1 review
0 helpful votes
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I have an issue with my refund.
August 7, 2025

I had an issue that left me really stressed, but Jake S. Went above and beyond to resolve it quickly and professionally. He was patient, understanding, and made sure I felt supported every step of the way. I truly appreciate how he handled my case excellent service and a great example of how support should be! Thanks Jake. S and freelancer team.

Date of experience: July 28, 2025
Egypt
1 review
0 helpful votes
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Absolutely fantastic and truly remarkable, Macy M. Cutosmer's support is really helpful. It was an experience that left a lasting impression. Every moment was filled with joy and excitement, making it an adventure worth cherishing.

Date of experience: July 28, 2025
Pakistan
1 review
0 helpful votes
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I had a chance to communicate with Danette O concerning Preferred Freelancer Program, it was a great experience and they were super helpful and understanding.

Date of experience: July 28, 2025
Nigeria
1 review
0 helpful votes
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Rising star onboarding experience
August 6, 2025

The onboarding process was remarkable, Danatte O was nice, professional and straight forward.
Freelancer platform and it's staffs makes me happy.

Date of experience: July 28, 2025
Argentina
1 review
0 helpful votes
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I forgot to cancel my "Plus" trial membership and was automatically charged. I contacted customer service to explain my mistake, and to my surprise, they responded very quickly. They understood the situation and processed a full refund without any issues. I am very grateful for their understanding and efficiency. Support like this builds a lot of trust.

Date of experience: July 27, 2025