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Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer Reviews Summary
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
This summary is generated by AI, based on text from customer reviews
I received all the guidance needed for my particular problem. Everything went great! Very helpful and professional team. 5 stars!
Un grand merci à Max T pour son aide. Remboursement intégral effectué rapidement après une mauvaise manipulation de ma part.
Le service client a été à l'écoute, clair et très réactif.
Je recommande la plateforme pour son sérieux et son système de protection. ENCORE MERCI MAX T
I've been waiting for my withdrawal to be processed since the first time. I had to wait about 15 days, but after it was verified, six days passed, and it still hasn't been released. I contacted customer support; her name is Olivia. She told me that my request was canceled due to an invalid account number and that I needed to resubmit the withdrawal request. I asked if I would have to wait another 15 days, and she said she could help remove the delay for the next submission. The same day, I resubmitted the request. I asked the customer support again, referring to our previous chat, and right after I closed the chat, it was verified. Thanks, Olivia, this 5-star review is for you
Max T provided me with excellent support. He patiently listened to all my concerns and gave clear, prompt answers to every question. His professional and friendly approach made the entire process much easier for me. Without his assistance, I probably wouldn't have gotten a solution so quickly. I truly appreciate his service and look forward to reaching out to him again whenever I need help. Thank you, Max T, and best wishes to you.
The Customer server agent Nicola was very straightforward and easy-going. The service was quick, no misunderstandings, and not only helped me with the problem but she's fixed the problem! Keep it up!
It was a pleasure to join the Preferred Freelancer Program with the help of Jonny. We had a productive discussion about my area of expertise and, most importantly, the program itself. I'm pleased to finally be a member of the PFP.
Hey Jake, I just wanted to say a big THANK YOU for all your help with this withdrawal issue. Seriously, I really appreciate you taking the time to guide me through it. Your support means a lot, and I'm super grateful to have you helping me out! Thanks again, buddy! You're the best. Cheers,
Chathurya
I've been working as a Verified and Preferred Freelancer on the platform, and the experience has been great. The onboarding was smooth, the support from the team—especially Jonny—was clear and helpful, and being part of the Preferred Freelancer Program has helped me connect with quality projects that match my skills. Highly recommend it for serious freelancers!
Max. T was super helpful and quick to respond. He solved my issue smoothly and professionally. Great support. Thank you!
Extensive list of freelancers in different fields. Milestone creation and payments procedures are straightforward. However, there are two key elements that destroy the user experience for clients trying to retain freelancers:
- the platform's feature that create bids automatically for freelancers is deceptive at best. Freelancers have bid created under they name for a price that they will not honor.
- there is not a repository or drop box where freelancers can put their actual bids for the client to compare, review and choose. You end spending hours and days in chat and back-and-forth discussions with freelancers to come with a number of actual proposals from whom you can actually choose from.
Thank you for sharing your detailed feedback, Noel. We appreciate you highlighting both the positive aspects and areas for improvement. Your concerns regarding the automatic bid feature and the repository for freelancer proposals have been forwarded to the relevant team for review.
Really helpful Xavier B. From (Freelancer Support) Client Support. Five star rating for the support offered by Xavier B (customer support representative).
The manager(Jake S.) gave me many kinds of supportive advice and information even though I asked about same thing several times.
He was so kind and nice during the inquiry, thank you! 👍
I have contacted customer support. Within 20 minutes, they have resolved my issue. I am very thankful to an individual 'Nicola', who supported me.
Leopold understood the issue instantly and redressed it promptly. He was professional and courteous.
Jonny, guide me perfectly about the PFP programs, and he is a great person to talk with, and I will be hoping that he will guide me like this in future as well if I require anything.
Jonny was very helpful in recruiting me and guiding me through the onboarding process for the preferred Freelancer program. They were quick to answer questions and were extremely accommodating. 10/10
The SLA Freelancing onboarding activity was well-structured, informative, and highly engaging. It provided a clear understanding of the platform's expectations, procedures, and professional standards. The session helped me gain valuable insights into how to present myself effectively to clients, manage tasks efficiently, and maintain strong communication. I appreciate the practical guidance and real-world examples shared throughout the activity, which made the experience both enriching and motivating. Looking forward to applying these learnings to grow successfully on the platform. Special thanks to Danette, he provided the information in easy way. Thanks
The team was incredibly helpful, responsive, and knowledgeable. Their support made the entire process smooth and stress-free. Highly recommended!
The experience was good, Nice and polite conversation with Russell V, he is very supportive during the verification call.
Hope was very proffesional and quick to respond in the support chat. She answered directly and in full detail.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for sharing your experience and for the fantastic 5-star review, Angel! That's prompt service indeed. We've passed along your kind words to Olivia as well—she truly appreciated your gesture as much as we did. 😃