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Freelancer

Overview

Freelancer has a rating of 4.7 stars from 19,022 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service and great experience. Freelancer ranks 1st among Freelancing sites.

service
1,103
value
960
shipping
657
returns
743
quality
967
This company responds to reviews on average within 5 days
How would you rate Freelancer?
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AE
1 review
0 helpful votes
Follow Naila M.
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Change in Ratings
July 28, 2024

I have an issue regarding, change in review. The live support agent, Angie helped me to her best. Angie was very supportive and solved my issue in minutes.

Date of experience: July 18, 2024
Canada
1 review
0 helpful votes
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I had great experience working with "Jonny" and going over list of questions.

Date of experience: October 8, 2024
India
1 review
0 helpful votes
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On my preferred freelancer interview Mr. Johnny take care of all things and elaborate all terms and conditions thank you once again.

Date of experience: August 12, 2024
Greece
1 review
0 helpful votes
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Very quick and helpful support
October 17, 2024

Macy M. Was very helpful and quickly identified and solved my problem

Date of experience: October 7, 2024
Georgia
1 review
0 helpful votes
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Report possible phishing scam
September 15, 2024

I was reporting a possible phishing scam. The representative that helped me was, Danette O. And they were AWESOME! They were very kind, professional, understanding, and knowledgeable.

Date of experience: September 5, 2024
Pakistan
1 review
0 helpful votes
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Russel was very professional and he discussed everything in detail even many technical things to make sure that I was the right person and then verified me after giving me detailed guidelines.

Date of experience: July 12, 2024
India
1 review
0 helpful votes
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Very efficiently handled with quick response.
September 27, 2024

Macy M, understood the problem checked and verified it too and after that helped me with the process.

Thank you Macy

Date of experience: September 17, 2024
AE
1 review
0 helpful votes
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Very smooth experience
September 15, 2024

I couldnt find information all over the internet but the chat rep was able to give me relevant info and resolve my issue

Date of experience: September 5, 2024
India
1 review
0 helpful votes
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Call for verified freelancer Badge
August 30, 2024

I had call with Russell V., which was an amazing experience to talk. Everything was conveyed and explained it very well. The process was very clear and straight forward.

Thank you

Date of experience: August 20, 2024
Thailand
1 review
0 helpful votes
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Support from Criselda
July 7, 2024

I wanted to express my gratitude for the support provided by Criselda on revising the reviews I wrongly put for a freelancer. Criselda's professionalism, patience, and friendly demeanor make working with her a pleasure. She is quick to respond, knowledgeable, and always ready to help with any concern. Thank you, Criselda, for your exceptional support!

Date of experience: June 27, 2024
Nigeria
1 review
0 helpful votes
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I chatted with Magenta.S and she endorsed my account for verification and explained the reason for a possible delay as a result of large number of submissions

Date of experience: August 23, 2024
Bangladesh
1 review
0 helpful votes
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Freelancer pfp program verifier
September 27, 2024

The judgement of this verifier are great. He ask the crucial questions & giving me true knowledge of the platform.

Date of experience: September 16, 2024
Philippines
1 review
0 helpful votes
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Miss Magenta was very communicative and respectful towards me, she calmed my anxiety by letting me know that the situation was to be handled.

Date of experience: August 7, 2024
Peru
1 review
0 helpful votes
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Excellent Experience with Freelancer
June 22, 2024

I have had an outstanding experience using Freelancer. The platform is user-friendly and offers a wide range of projects to choose from. The support team is very responsive and helpful, addressing any concerns quickly. The process of finding and securing projects is smooth, and I have been able to connect with great clients and work on exciting projects. Overall, I am very satisfied and would highly recommend Freelancer to other professionals.

Date of experience: June 12, 2024
India
1 review
0 helpful votes
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Great platform
June 14, 2024

I have been using Freelancer.com for couple of months now. Simply great platform and co-operative support staff. I started earning good income from their project. Support staff is also very cool. I got great assistance from Jonny T today for my Preferred Freelancer Program application. Thank you all.

Date of experience: June 4, 2024
India
1 review
0 helpful votes
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It is great how Criselda sorted out the dispute without making me repeat the entire incident and giving her chat IDs. She was quick with the resolution without mentioning that the client's response was necessary when he was clearly not responding to the team's messages either.

Date of experience: June 15, 2024
Canada
1 review
0 helpful votes
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Refunded my membership fee
August 24, 2024

I recently had to cancel my membership, and the refund process was smoother than I expected, thanks to Danette who assisted me.

Date of experience: August 14, 2024
Italy
1 review
0 helpful votes
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Refund from Macy M.
October 8, 2024

I had a refund from Macy M, she was nice and helpful, she have solved my issue.

Date of experience: September 28, 2024
New York
1 review
0 helpful votes
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Danette O was SUPER HELFUL!
August 31, 2024

Danette helped me when I think my account was hacked, and helped start the refund process. She understood all my reasons and took care of everything super fast!

Date of experience: August 21, 2024
Malaysia
1 review
0 helpful votes
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Amount deducted from my card
July 20, 2024

Hi.

Today I was surprised by an amount got deducted from my card of MYR 51 to Freelancer.com
Anyhow after all that confusion and wondering and all, my case was solved by the great experience with customer support where it was handled so fast by Magenta S.

Actually after showing me all the process explained detailed and in short about my free trial service and starting the membership, not just that also she made me more understanding my rights and benifits of the Plus subsription and even showing me of cont or stopping this service. Honestly the service of fast attending, answering, convincing made me more attched to Freelancer.com and I do not think that I will stop my membership now.

Thanks to Magenta S., the team and all.

Yours Sincerely,
Mohamed Alshahma

Date of experience: July 10, 2024