From the business
Frame USA is a wholesale manufacturer of high-quality, American-made picture frames. Every frame on our website is made in the United States at our warehouse in Ithaca, Michigan. At Frame USA, we champion our craft. We make all of our art, frames, and more inside our warehouse. All wood frames produced by Frame USA are 100% made in America! We take great pride in that because not only are we able to produce everything in house, we are still able to offer highly competitive prices.
Frame USA Reviews Summary
The company has cultivated a strong reputation for offering reasonably priced, high-quality frames, often surpassing competitors in both craftsmanship and customer satisfaction. Many customers appreciate the ease of ordering and the innovative design features on their website. However, there are notable concerns regarding customer service, particularly related to shipping delays and inconsistent product quality, with some frames arriving damaged or poorly constructed. While the majority of feedback reflects a positive experience, recurring issues with support and shipping costs suggest areas for improvement in their customer service approach.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I went to their website and was able to find a frame that worked for my purposes.
Easy shopping, but would have liked the opportunity to customize more. I want the art to float on the matte board. When I tried to change the size of the matte, the frame size changed too. I'll figure it out.
Good Selection of shapes colors style and Aesthetics
Ordering was easy for a custom mat and frame. Both came quickly and were perfect.
I framed my original Charcoal Pencil Drawing. It looked exquisite.
Would like to have information about the maximum thickness of item that can be frames for each frame
When I discovered an order of 12 frames could qualify for a warehouse discount price, I applied for it. I received immediate help to be given a price. Eventually, I received an email when it was ready to ship, and then when it would be delivered.
Good. This survey requires way too much. You should not require a certain # of characters. Most people will opt out.
The website was easy to use. I found what I needed without much effort. The prices were cheaper than other sites.
Very good. Like that they are a USA company, hard to fine now a days
The item, a Father's Day gift, was broken upon arrival. I am really dissatisfied..
Fast, secure shipping! The frame was great quality for the price, but the hanging brackets are a pain to install.
It's exactly what I wanted and it came fast. Thank you.
Easy to use website - Looking forward to receiving my new frames and sharing your website!
Upon receipt the large frame is defective. The unfinished wood grain clearly shows a crack through the frame. Quality control must have been on a break. The second frame is lovely!
Happy to find a company for odd size frames! Decent product. Easy to mount my pictures!
Accurate and speedy production and delivery of custom-sized frames.
As soon as I unboxed the package, the poster frame had been broken into pieces. Very disappointing. There's no visible damage outside of the box but the quality is noticeably not great to begin with.
The frames are what I needed for our posters and came as advertised. They look good, and the custom sizes I gave were all cut accurately. I sent an email asking a question and never got a response, but I was able to find the answer on the website.
As expected. Packed well, arrived in good order. Repaired small chunk out if side of frame. Slight sanding so clients don't get slivers.
Good experience- arrived as ordered and in good time. Thanks!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Deborah, we apologize for the damaged item received. Please send details to our Customer Service team and we'll have a full refund issued.