business logo of Frame USA

From the business

Frame USA is a wholesale manufacturer of high-quality, American-made picture frames. Every frame on our website is made in the United States at our warehouse in Ithaca, Michigan. At Frame USA, we champion our craft. We make all of our art, frames, and more inside our warehouse. All wood frames produced by Frame USA are 100% made in America! We take great pride in that because not only are we able to produce everything in house, we are still able to offer highly competitive prices.


frameusa.com
Ithaca, MI, United States
+11
Sponsored message from Frame USA
Get Early Access to Updates & Promos!
Join Now
How would you rate Frame USA?
grey star
grey star
grey star
grey star
grey star

Frame USA Reviews Summary

The company has cultivated a strong reputation for offering reasonably priced, high-quality frames, often surpassing competitors in both craftsmanship and customer satisfaction. Many customers appreciate the ease of ordering and the innovative design features on their website. However, there are notable concerns regarding customer service, particularly related to shipping delays and inconsistent product quality, with some frames arriving damaged or poorly constructed. While the majority of feedback reflects a positive experience, recurring issues with support and shipping costs suggest areas for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
163
value
3
shipping
2
quality
810
This company responds to reviews on average within 1 day

Instant Feedback

4,980 reviews
Singapore
1 review
0 helpful votes
Follow Wei I.
Unfollow Wei I.
Send Message
Share Review
Report Review

Happy with frames
July 25, 2022

I was able to customize one to a slightly smaller size than the usual sizes. However, the frame that came in the standard 6" x 4" size had a slight dent in one of the corners of the plastic screen.

Date of experience: July 25, 2022
California
2 reviews
0 helpful votes
Follow Kristine V.
Unfollow Kristine V.
Send Message
Share Review
Report Review

I love how easy it is to find the frames I need! And the prices are fantastic!

Date of experience: July 23, 2022
Minnesota
1 review
0 helpful votes
Follow PJ W.
Unfollow PJ W.
Send Message
Share Review
Report Review

Price is great
July 22, 2022

I bougth 2 frames from the clearance tab. I wish I would be able to tell if I had needed glass for the 18 X 24 frame. Now I need that too

Date of experience: July 22, 2022
New York
1 review
0 helpful votes
Follow K C.
Unfollow K C.
Send Message
Share Review
Report Review

Site issues
August 20, 2022

At first I thought the website was just randomly deleting items in my cart, which was super annoying, but then I figured out what caused it:

Whenever you put something in your cart, the website overwrites the old list of items with a new list of items, including the latest one you added at the end -- so far, so good -- but if you have the site open in multiple tabs, the tabs don't update properly. If you open, say, four tabs or windows to look at or compare two products, and then add several products in one tab before adding a product in the other tab, your cart is overwritten with an older instance of your cart from the time you opened the tab in question. Which means any products added since then are deleted.

Date of experience: July 21, 2022
Travone H. — Frame USA Rep
over a year old

Hi KB, this info will be passed along to our web team for review. We appreciate the feedback.

Virginia
2 reviews
0 helpful votes
Follow valeria P.
Unfollow valeria P.
Send Message
Share Review
Report Review

Great frame at a great price
July 20, 2022

I love my frame. It's well made and made in USA at that. Arrived very quickly as well

Date of experience: July 20, 2022
California
1 review
0 helpful votes
Follow Damon E.
Unfollow Damon E.
Send Message
Share Review
Report Review

Frame arrived bent.
August 17, 2022

Shopping experience was fine until the product arrived bent.

Date of experience: July 18, 2022
Travone H. — Frame USA Rep
over a year old

Hi Damon, we hope the replacement worked out for you. Please let us know if you have any additional needs. Thank you!

Illinois
2 reviews
0 helpful votes
Follow Wendy C.
Unfollow Wendy C.
Send Message
Share Review
Report Review

Great!
July 18, 2022

Good selection of frames, both metal and metal. Love them.

Date of experience: July 18, 2022
Guam
1 review
0 helpful votes
Follow Randolph N.
Unfollow Randolph N.
Send Message
Share Review
Report Review

Deluxe poster frame
July 18, 2022

Good customer experience with the custom frame layout

Date of experience: July 18, 2022
Oregon
1 review
0 helpful votes
Follow kelsey Q.
Unfollow kelsey Q.
Send Message
Share Review
Report Review

Great prices
July 17, 2022

Overall, really happy with the frames -- one of the lighter frames has a black spot on it, but imagine it might just be a fluke.

Date of experience: July 17, 2022
North Dakota
1 review
0 helpful votes
Follow Rosalie Z.
Unfollow Rosalie Z.
Send Message
Share Review
Report Review

Special instructions
July 16, 2022
Updated review

Note to send frames for wall hang not followed I ordered 33 frames for a wall gallery and all of the 5x7 and some of the 8x10s arrived with a stand back and no sawtooth hanger.

Date of experience: July 16, 2022

Great!
June 3, 2022
Previous review

Great! Glad I found you!

Date of experience: June 3, 2022
Massachusetts
1 review
0 helpful votes
Follow Michelle A.
Unfollow Michelle A.
Send Message
Share Review
Report Review

Unfinished frames
July 16, 2022

First time buyer from your company. Great experience. Love the product and love even more that it's made in the USA!

Date of experience: July 16, 2022
Missouri
1 review
0 helpful votes
Follow Eric A.
Unfollow Eric A.
Send Message
Share Review
Report Review

Great product! Great Price!
July 16, 2022

So glad that someone still makes these DIY frame kits. Was able to frame a 32"x50" map that would have been crazy expensive to custom frame. It turned out great! Thank you!

Date of experience: July 16, 2022
Virginia
1 review
0 helpful votes
Follow Ann S.
Unfollow Ann S.
Send Message
Share Review
Report Review

Always positive
July 15, 2022
Updated review

Always easy to place orders. Online ordering is clear and simple to use.

Date of experience: July 15, 2022

As usual, placing the order is easy and expectations...
March 8, 2022
Previous review

As usual, placing the order is easy and expectations are clearly given. Always good customer service.

Date of experience: March 8, 2022

I regularly buy the barn wood frames from Frame USA
November 29, 2021
Previous review

I regularly buy the barn wood frames from Frame USA. They have become part of my "signature" with art quilts that I create.

Date of experience: November 29, 2021

ALWAYS PLEASED WITH THE PRODUCTS
November 1, 2021
Previous review

ALWAYS PLEASED WITH THE PRODUCTS

Date of experience: November 1, 2021
Florida
1 review
0 helpful votes
Follow Jose X.
Unfollow Jose X.
Send Message
Share Review
Report Review

Ample options
July 15, 2022

I like that there is a ample selection of frames. Price seams just.

Date of experience: July 15, 2022
Kentucky
2 reviews
0 helpful votes
Follow Sherry F.
Unfollow Sherry F.
Send Message
Share Review
Report Review

Love it!
July 12, 2022

So easy to order. Would like to see a bigger picture of frame pieces to be sure of color though.

Date of experience: July 12, 2022
Florida
1 review
0 helpful votes
Follow Jill O.
Unfollow Jill O.
Send Message
Share Review
Report Review

Closeout wooden fram
August 8, 2022

Not good. Frame arrived damaged. Joinders were all messed up. Looked like the frame had been twisted as the metal joinders in one corner were twisted out and couldn't be tacked back in. That corner was the only one with a protective cardboard cover on it. It was packed well. The box it came in was undamaged and undented so I am assuming the shipper knew about the damage. My husband repaired by adding thin squares of wood on each corner so it would lie flat and square. I repainted the uneven paint job over the corner joinder which didn't match up the heavily patterned design. I used it for the exhibit but I would not order from this company again.

Date of experience: July 9, 2022
Maine
1 review
0 helpful votes
Follow Karen D.
Unfollow Karen D.
Send Message
Share Review
Report Review

5 star prodocts
July 6, 2022

I needed 2 custom frame sizes at an affordable price.

Date of experience: July 6, 2022
Maryland
1 review
0 helpful votes
Follow Emily H.
Unfollow Emily H.
Send Message
Share Review
Report Review

Round mat opening
July 3, 2022

WAs able to order a custom mat with a round opening and it was easy and came out great.

Date of experience: July 3, 2022
Maine
1 review
0 helpful votes
Follow Cassie C.
Unfollow Cassie C.
Send Message
Share Review
Report Review

Packaged with care
July 2, 2022

I am very pleased with my custom mats and frames from Frames USA. The care in packaging and timeliness of delivery is outstanding. I will buy from them again and again!

Date of experience: July 2, 2022
California
1 review
0 helpful votes
Follow Allen M.
Unfollow Allen M.
Send Message
Share Review
Report Review

Great prices, great products and best service
June 30, 2022

Happily using frames from Frame USA for my photography print sales for many years. Always been very happy with product and especially the price. Excellent quality, always as advertised. Even their closeout frames are top notch. No one beats their prices and as a bonus, they offer quick delivery and excellent service. Good company to have as a partnerr.

Date of experience: June 30, 2022