Frame USA is a wholesale manufacturer of high-quality, American-made picture frames. Every frame on our website is made in the United States at our warehouse in Ithaca, Michigan. At Frame USA, we champion our craft. We make all of our art, frames, and more inside our warehouse. All wood frames produced by Frame USA are 100% made in America! We take great pride in that because not only are we able to produce everything in house, we are still able to offer highly competitive prices.
The company has cultivated a strong reputation for offering reasonably priced, high-quality frames, often surpassing competitors in both craftsmanship and customer satisfaction. Many customers appreciate the ease of ordering and the innovative design features on their website. However, there are notable concerns regarding customer service, particularly related to shipping delays and inconsistent product quality, with some frames arriving damaged or poorly constructed. While the majority of feedback reflects a positive experience, recurring issues with support and shipping costs suggest areas for improvement in their customer service approach.
This summary is generated by AI, based on text from customer reviews
I was able to customize one to a slightly smaller size than the usual sizes. However, the frame that came in the standard 6" x 4" size had a slight dent in one of the corners of the plastic screen.
I bougth 2 frames from the clearance tab. I wish I would be able to tell if I had needed glass for the 18 X 24 frame. Now I need that too
At first I thought the website was just randomly deleting items in my cart, which was super annoying, but then I figured out what caused it:
Whenever you put something in your cart, the website overwrites the old list of items with a new list of items, including the latest one you added at the end -- so far, so good -- but if you have the site open in multiple tabs, the tabs don't update properly. If you open, say, four tabs or windows to look at or compare two products, and then add several products in one tab before adding a product in the other tab, your cart is overwritten with an older instance of your cart from the time you opened the tab in question. Which means any products added since then are deleted.
I love my frame. It's well made and made in USA at that. Arrived very quickly as well
Shopping experience was fine until the product arrived bent.
Hi Damon, we hope the replacement worked out for you. Please let us know if you have any additional needs. Thank you!
Good customer experience with the custom frame layout
Overall, really happy with the frames -- one of the lighter frames has a black spot on it, but imagine it might just be a fluke.
Note to send frames for wall hang not followed I ordered 33 frames for a wall gallery and all of the 5x7 and some of the 8x10s arrived with a stand back and no sawtooth hanger.
First time buyer from your company. Great experience. Love the product and love even more that it's made in the USA!
So glad that someone still makes these DIY frame kits. Was able to frame a 32"x50" map that would have been crazy expensive to custom frame. It turned out great! Thank you!
Always easy to place orders. Online ordering is clear and simple to use.
As usual, placing the order is easy and expectations are clearly given. Always good customer service.
I regularly buy the barn wood frames from Frame USA. They have become part of my "signature" with art quilts that I create.
I like that there is a ample selection of frames. Price seams just.
Not good. Frame arrived damaged. Joinders were all messed up. Looked like the frame had been twisted as the metal joinders in one corner were twisted out and couldn't be tacked back in. That corner was the only one with a protective cardboard cover on it. It was packed well. The box it came in was undamaged and undented so I am assuming the shipper knew about the damage. My husband repaired by adding thin squares of wood on each corner so it would lie flat and square. I repainted the uneven paint job over the corner joinder which didn't match up the heavily patterned design. I used it for the exhibit but I would not order from this company again.
I needed 2 custom frame sizes at an affordable price.
WAs able to order a custom mat with a round opening and it was easy and came out great.
I am very pleased with my custom mats and frames from Frames USA. The care in packaging and timeliness of delivery is outstanding. I will buy from them again and again!
Happily using frames from Frame USA for my photography print sales for many years. Always been very happy with product and especially the price. Excellent quality, always as advertised. Even their closeout frames are top notch. No one beats their prices and as a bonus, they offer quick delivery and excellent service. Good company to have as a partnerr.
Answer: The quality of our prints is fantastic! All of them are printed on semi-gloss paper and vivid colors. Utilize our design a frame to get yourself a print and a frame in one go!
Answer: The quality of our prints is fantastic! All of them are printed on semi-gloss paper and vivid colors. Utilize our design a frame to get yourself a print and a frame in one go!
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Hi KB, this info will be passed along to our web team for review. We appreciate the feedback.