From the business
Frame USA is a wholesale manufacturer of high-quality, American-made picture frames. Every frame on our website is made in the United States at our warehouse in Ithaca, Michigan. At Frame USA, we champion our craft. We make all of our art, frames, and more inside our warehouse. All wood frames produced by Frame USA are 100% made in America! We take great pride in that because not only are we able to produce everything in house, we are still able to offer highly competitive prices.
Frame USA Reviews Summary
The company has cultivated a strong reputation for offering reasonably priced, high-quality frames, often surpassing competitors in both craftsmanship and customer satisfaction. Many customers appreciate the ease of ordering and the innovative design features on their website. However, there are notable concerns regarding customer service, particularly related to shipping delays and inconsistent product quality, with some frames arriving damaged or poorly constructed. While the majority of feedback reflects a positive experience, recurring issues with support and shipping costs suggest areas for improvement in their customer service approach.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I got this frame for a counted cross stitch project I made that wasn't a standard frame size. It was easy to customize my frame on the website and order what I needed.
Other than the shipper trying to destroy the box, the purchase went well. Nice frame for the money
I was very pleased with the product and the service!
This is my first time ordering through frame USA... hope the frame have good quality and look nice
Frame ordering was very easy, and frame arrived fairly quickly to exact specifications. Quality is great, and hanging my art was super easy with the hardware provided. Would definitely order again!
After receiving the damaged frame, due to the box being damaged, I contacted the company and they sent a new frame. They were apologetic and anxious to make things right.
Straightforward and easy to order. Shipping was quick as well.
This is the one framing store that gives quality work.
I have placed multiple orders through Frame USA, everything I have received has been great quality! I will defiantly order from this company again.
The frame parts should be longer by a couple of mm to allow for uncertainty in measurements and asymmetry in canvas pieces
What does over size packing fee mean? Other than that, the website is easy to use.
Disappointed in the quality of the frame for the price.
I ordered three frames and mats to fit them, and they were all bent and broken during shipping.
Product not what was expected as prior frames were a better quality
Just found Frame USA for our small (tiny) photography gallery. So far so good!
No issue with site navigation. Price was fair, not great. The product is ok except for the corners where the hanger is attached needed mending upon arrival. The packaging was excellent. The shipping time was slow but adequate.
The website required numerous attempts to complete one transactions over two days. There was no explanation why these attempts failed.
On July 26,1992, I met Garth Brooks back stage at his concert in Tucson, AZ. Among the memorabilia I had him autograph for me was the poster that I put in this frame, along with photos of that night. That will live on in my memory long after a lot of others have faded. Thanks for being part of that.
Pretty good. Pleased with the frame design but not the panel on the inside.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members