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Frame USA is a wholesale manufacturer of high-quality, American-made picture frames. Every frame on our website is made in the United States at our warehouse in Ithaca, Michigan. At Frame USA, we champion our craft. We make all of our art, frames, and more inside our warehouse. All wood frames produced by Frame USA are 100% made in America! We take great pride in that because not only are we able to produce everything in house, we are still able to offer highly competitive prices.
Frame USA Reviews Summary
The company has cultivated a strong reputation for offering reasonably priced, high-quality frames, often surpassing competitors in both craftsmanship and customer satisfaction. Many customers appreciate the ease of ordering and the innovative design features on their website. However, there are notable concerns regarding customer service, particularly related to shipping delays and inconsistent product quality, with some frames arriving damaged or poorly constructed. While the majority of feedback reflects a positive experience, recurring issues with support and shipping costs suggest areas for improvement in their customer service approach.
This summary is generated by AI, based on text from customer reviews
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Easy way to get a custom frame and mat at a good price! Shipped fast and love how you can preview the way it looks as you create it.
Difficult near impossible to find the frames that you like then the sizes
I've purchased different sizes and colors of the Verona Narrow Picture Frame for diamond paintings I have done, and it is a great quality affordable frame! It looks so nice and frames are always packaged extremely well. Although, that is the only style frame I have purchased, Frame USA has a very nice selection of frames! I highly recommend Frame USA!
Very easy to shop and order, wish tracking of your order was a little better but overall great experience.
The frames are satisfactory for the price, but the shipping and delivery process was extremely slow.
Custom sized frames and mats were exactly to the size requested. I would prefer D-rings and wire on the back to the hanger that was supplied, but that was an easy DIY fix. My prints look great in their new frames.:-)
The front opening was as I expected. However, the back opening was too big and the prepared art piece ended up being too small. The overhang was too wide. See attached picture
Shopping online was super easy. They made ordering a custom frame a breeze and anyone could do. Shipping was super quick and everything arrived in perfect condition!
Hi Ana! I am very sorry that you are not satisfied with the quality of your frames. To submit a damage claim form, you can go here: https://docs.google.com/forms/d/e/1FAIpQLScuT-IPEVm-EO4sUiTqgALxa-1tE5YbaigJEv8DsSFidYMSBg/viewform?pli=1. Otherwise, we would be happy to help you resolve the issue directly. You can call one of our customer service reps at 1-800-577-5920. Please let me know if I can help in any other way. -Madelyn Holman, MHolman@frameusa.com
Great job. I was concerned about the size with a custom size and double matte but it is perfect. I am very happy.
Easy to order nonstandard sizes. Quality product and cost effective.
Doesn't come with matte as pictured. Has a cardboard backing. The wood is very thin and cheaply made. Super disappointed in this purchase, do not recommend.
Hi Keni! I am very sorry that you had issues with the quality of your frame. Only some of our frame styles come with mats. Architect Frames in the size 18x24 come with cardboard, a sawtooth hanger for wall framing, and styrene. See more details about what is included with various frames here: https://www.frameusa.com/what-comes-with-my-frame. If there is any other way that I can help you, please let me know at MHolman@frameusa.com.
- Madelyn Holman, Marketing Coordinator
Easy to work with Frame USA. Great customer communication. Large selection of frames.
My first poster-sized frame arrived damaged. FrameUsa sent another one out immediately after I alerted them of the problem.
Thank you so much! The frames have worked out just fine.
Hi Arthur! I’m so glad to hear that you are satisfied with your experience. I apologize that the frame arrived damaged the first time around, but I am happy that we were able to resolve the issue. If you need anything else, please let me know at MHolman@frameusa.com.
- Madelyn Holman, Marketing Coordinator
It was easy to order, I found what I needed, and it arrived earlier than expected.
This is my first time using Frame USA and it was a good experience - lots of info available to answer any questions, easy check out process, nice selection of classy frames. It was nice to be able to make a donation to your charity of the month, I appreciate the gesture.
I just needed to hang a 31x11 poster, and everywhere else wanted me to pay 4x the cost of the signed poster for their museum grade bulletproof acrylic! Thank you for having a reasonable price for a simple poster, and for having a quick delivery too!
Frame USA has so many different types and colors of frames, and they can make any custom size! Their prices are affordable, and I love that it's an American company.
I always. Know I will receive frames that are perfect, no sloppy corners. I liked the cardboard buffers, the plastic is too thin to be much protection.
Had a little trouble at checkout, but Josh made it clear what to do.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Belvin, I am so sorry that you were dissatisfied with your experience shopping with us! I'd like to be able to get to the bottom of the problems. Please send an email so i can determine what exactly occured to BSanders@FrameUSA.com. -- Brooke Sanders, Brand Manager