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Frame USA is a wholesale manufacturer of high-quality, American-made picture frames. Every frame on our website is made in the United States at our warehouse in Ithaca, Michigan. At Frame USA, we champion our craft. We make all of our art, frames, and more inside our warehouse. All wood frames produced by Frame USA are 100% made in America! We take great pride in that because not only are we able to produce everything in house, we are still able to offer highly competitive prices.
Frame USA Reviews Summary
The company has cultivated a strong reputation for offering reasonably priced, high-quality frames, often surpassing competitors in both craftsmanship and customer satisfaction. Many customers appreciate the ease of ordering and the innovative design features on their website. However, there are notable concerns regarding customer service, particularly related to shipping delays and inconsistent product quality, with some frames arriving damaged or poorly constructed. While the majority of feedback reflects a positive experience, recurring issues with support and shipping costs suggest areas for improvement in their customer service approach.
This summary is generated by AI, based on text from customer reviews
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Using your site was easy and straightforward. Prices were decent and the product arrived in good time.
It was great and I called for information and he was very nice and helpful!
Items were well packaged and arrived in perfect shape. High quality, substantial product.
Convenient and user-friendly. The ability to upload and preview your picture before ordering a frame is huge plus.
Web site easy to navigate and appreciated the various explication. Happy to see, made in USA.
I wish the website would include an option for adding a different mat when ordering.
Very pleased with expedient shipping. Everything arrived well packaged and in tact. Because they were a close out with an incredible price, I didn't mind that I had to sand rough areas from each frame.
Informative, easy, and efficient. The selection as well as the quality was great.
The website is easy to understand and navigate. I was a bit confused at first when i couldn't find custom sizing options but it was because i had selected "in stock only" frames. Otherwise a great product, store, and ability for even the "little guy" to order quality frames at reasonable prices!
Easy to order, came as expected, matte fit perfectly too
We needed a lot of frames quickly and these are just right. They came in excellent condition, well packed. We had problems with delivery, but those were caused by the weather, not by Frame USA. The Frame USA folks gave us great service.
The experience was great, I only wish I could have ordered the anti-glare plexiglass and foam backing like I had been able to in the past at the same time.
I had questions and was able to chat via text to get the answers and place more order. Thanks!
By far the absolute best framing company ever! I've been using this company for my framing needs since the early 2000s. Highly Recommend!
Although the item I purchased was a great value, and a very nice product, the fact that the glass in the frame arrived broken was totally avoidable. The service I received to replace the glass was very fast and very good. Had the glass been packaged in the original shipment the same as it was in the replacement shipment there would have been no problem to begin with. All in all very satisfied with the product and the timely response and customer service.
Hi Frank! I'm very glad that we were able to get your issue resolved and that you found the process to be easy! Shipping can always come with unforeseen challenges, and I apologize that your glass arrived broken the first time around. Please let me know if we can do anything else to help you out.
- Madelyn Holman, Marketing Coordinator, MHolman@frameusa.com
The website is very easy to navigate - I found exactly what I was looking for and the shipment arrived in perfect shape and quickly, too.
No hitches this time and a great discount! Thank you!
Order process went smoothly. I've ordered from you before and I like the quality of the frames I receive.
Had exactly what I wanted and shipped quickly! I loved the assortment in the closeout section!
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jack! I am very sorry that your frame did not meet our quality standards. We stand 100% by the quality of our product, and I would love to help you out in getting a replacement. To submit a damage claim form, you can go here: https://docs.google.com/forms/d/e/1FAIpQLScuT-IPEVm-EO4sUiTqgALxa-1tE5YbaigJEv8DsSFidYMSBg/viewform?pli=1. Otherwise, we would be happy to help you resolve the issue directly. You can call one of our customer service reps at 1-800-577-5920. Please let me know if I can help in any other way. -Madelyn Holman, MHolman@frameusa.com