From the business
Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
FragranceX Reviews Summary
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
My experience was satisfying due to its unique fragrance.
Good prices, fast shipping. Have everything I was looking for and more! Very satisfied
I recently had the pleasure of shopping on this website, and I can confidently say it was one of the best online shopping experiences I've had. The service was top-notch, and every aspect was handled with great care and efficiency. The variety of products available is impressive, and I found exactly what I needed without any trouble. The checkout process was quick and straightforward, and my order was confirmed immediately.
Check out was very simple. Shipped and received very quickly. They have tons of perfume, you would just to read the reviews on them because the perfume I got, I never used before and I do not like the scent. It is not what I thought would smellnlike.
Very sweet smell, not as you described it(woody & spice)
Getting the 15% discount made all the difference. Plus, I know from prior orders from you my purchase with be authentic and not a knock off.
Did research, read reviews. Purchased tester, came in a cardboard box. Not pretty packaging, but served its purpose and the product appears to be authentic. Compared to dept store where the prices are 2 to 3 times as much the smell is the same and longevity.
This perfume seemed watered down and not same as usual when I purchased from elsewhere
It was great fast and easy and I didn't have to leave my house
They have a huge collection of fragrances and their prices are the best.
Customer service is awesome. Returns and exchange is extremely convenient.
Highly recommend this website.
Found a hard to find fragrance. Prices are good as well. Thank you!
I had spent $400 and never received my package upon asking for help and refund since its lost they kept sending me the same damn email and asking for irrelevant things like pictures of my front of house where they should be putting stuff but instead they left it behind my house and they say it's been delivered and they never provided me with any tracking number. I
Upon asking for a email to show me proof of that email they never responded
It is worth the price, and nice being able to find what you want
I made my first purchase on FragranceX for a perfume I have worn for years. The advertised picture is for the more expensive EDP but when you go to order, it is a tiny picture that you dont realize is for the cheaper EDT (pic1). They don't even sell the more expensive EDP version. I can go to multiple places and get the EDT version cheaper (pic2). I wrote the company and was advised "It's always a good practice to read the label of the perfume carefully before making a purchase to ensure it matches your expectations." My response would be it is always good business practice to put the actual picture of what you are selling and not a picture of a product that is not even available. Sephora, Macys, Walmart, etc dont seem to have this problem and use false advertising when selling and ONLY use picture of what they are actually selling. Shoddy and deceptive business practice. Will be returning.
Confiable y seguro. Siembre consigo mis fragancia favoritas en esta página
FragranceX is my go to perfume store for over 15 years. Best prices and selection.
I had my second purchase detained at Customs and it appears that the commercial invoice company's data for my purchase did not match and that I had to send the information and financial transactions, which Fragrancex does not do. I sent it but to date no response...; But fragrancex doesn't give up my money because it understands that it is not obliged to provide commercial invoices for the sales it
Repeated commercial number failure 2.985xxxxxxx
Hello!
Thank you so much for dedicating your time to reviewing our services. We sincerely appreciate your feedback and would like to express our apologies for any dissatisfaction you may have encountered.
I am able to see that your order was refunded in full.
In case you have additional questions, please do not hesitate to contact us.
Had Two Orders Worth Around $400 CAD. Didn't liked the products and initiated a return knowing that they will charge $10 for return lable. Sent the parcels back and delivered. After More than two weeks no refund received. Contacted them and they told me that i will receive refund and taxes will not be refunded. This is the first company i had to deal with which doesn't refund your taxes stating that they pay taxes to customs and they are non-refundable. Contacted the customs department they asked for an import slip or landing bill or some sort of information related to parcels to proceed with Customs tax refund but this crap company doesn't even provide any information related to my parcels to proceed with customs process. Lost Around $90 CAD for no reason including Return label and Taxes. And they don't have anything related to non-refundable taxes on their website. Total scam, if you need to return items get ready to lose money.
Does not smell like ck one. Don't know if its the wrong stuff in the bottle or just outdated
Hello Jeff,
Thank you for your review. We appreciate your feedback and are sorry to hear that you are unhappy with the product received.
We do not wish for you to keep an item that does not meet your expectations! Please take advantage of our 30-day return policy and return the item to us for a full refund. You may contact our Support team at support@FragranceX.com or download a free return label directly from your FragranceX account.
If you have additional questions, please let us know
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
Thank you for taking the time to share your feedback with us. We value your input and would like to address your concerns regarding your recent purchase from FragranceX.
We're sorry to hear that there was some confusion regarding the product you ordered. The large image displayed on our website is indeed for representational purposes only. Next to the prominent image, you'll find a list of available items, and in this case, it clearly identifies the items as EDT (as we do not currently have the EDP version). We understand that it's crucial for our customers to know exactly what they are purchasing, and we're committed to making this information as transparent as possible.
In response to your comment about other retailers, we want to assure you that our goal is always to provide accurate and honest product representations. We do not intend to engage in deceptive business practices, and we appreciate your feedback to help us improve in this aspect.
Please proceed with the return of the item, and once we receive it, we will process the refund as per our return policy.
If you have any further questions or concerns, please do not hesitate to reach out to our customer service team. We appreciate your business and the opportunity to serve you better.