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FragranceXReviews 6,597

4.5

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Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.


fragrancex.com
Founded in 2001
Hauppauge, NY, United States
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FragranceX Reviews Summary

The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
554
value
2,539
shipping
2,548
quality
6,037
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1 review
3 helpful votes
Follow Louise R.
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I purchased some perfume on 19 Nov, they took the payment out of my account straight away and I have still not recieved it!
It was supposed to be a Christmas gift and in the end I had to go out and spend more money buying the same item in store.
I have emailed them lots, they have now just stopped responding and are completely ignoring my request for a refund or even to update me on the status of my order.
Disgraceful service, I will never use them again and will warn all my friends and family about them.

Date of experience: January 6, 2011
Australia
3 reviews
8 helpful votes
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Fast shipping as International order. Initially charged me for shipping but complained l had a coupon which they honoured and refunded cost. Always pay securely with this site as there are a few dishruntled people in the USA but in the main they were great.One item which they are NOT allowed to sell as contacted Gucci was a supposed purse spray. 17oz but it arrived unsealed ie no cellophane and obviously a sampler which by law cannot be sold on a commercial basis. They replied to my e-mail asking me to take a photo which is a little hard as it comes in a red plastic square box which when depressed perfume sprays out.As it was not sealed it leaked and l could smell it before l opened the box.Other item was spot on and super so give them a try.

Date of experience: March 18, 2010