FragranceXReviews 6,511

I purchased Miss Boucheron eau du parfume and shower gel and body lotion from them for my daughters 20th birthday.

They arrived very quickly. They shower gel and body lotion came in good packaging and sealed in cellulose.

The scent, however, came opened, box damaged and 1 inch of scent missing. They told me to send them pics which I did. After looking at them they offered me 10% off. I asked them to replace the bottle of perfume and they outright refused and offered me a 15% discount off the order.

That was all I wanted was to have the scent replaced. They did not. I never got my money refunded either.

Terrible customer service.

DONT SHOP HERE!

For finer fragrances and handbags... stick with the department stores. More money yes. But authentic and guaranteed.

I ordered a bottle of perfume from this company in October 2010. I paid through paypal and was enticed to a degree by the free international delivery. Unfortunately this method of deliver is not tracked and and after three months nothing has arrived. Needless to say the customer support are quick to reply to any emails with the same scripted verse, "you parcel is possibly been delayed by a customs check in your country please be patient". Was a load of rubbish. Funny that so many of their customers have the same experience. Unless you want to throw your money away do not buy from them.

I purchased some perfume on 19 Nov, they took the payment out of my account straight away and I have still not recieved it!
It was supposed to be a Christmas gift and in the end I had to go out and spend more money buying the same item in store.
I have emailed them lots, they have now just stopped responding and are completely ignoring my request for a refund or even to update me on the status of my order.
Disgraceful service, I will never use them again and will warn all my friends and family about them.

Fast shipping as International order. Initially charged me for shipping but complained l had a coupon which they honoured and refunded cost. Always pay securely with this site as there are a few dishruntled people in the USA but in the main they were great.One item which they are NOT allowed to sell as contacted Gucci was a supposed purse spray. 17oz but it arrived unsealed ie no cellophane and obviously a sampler which by law cannot be sold on a commercial basis. They replied to my e-mail asking me to take a photo which is a little hard as it comes in a red plastic square box which when depressed perfume sprays out.As it was not sealed it leaked and l could smell it before l opened the box.Other item was spot on and super so give them a try.