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FragranceXReviews 6,459

4.5

From the business

Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.


fragrancex.com
Founded in 2001
Hauppauge, NY, United States
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FragranceX Reviews Summary

The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
537
value
2,538
shipping
2,547
quality
5,899
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109,234 reviews
Canada
1 review
0 helpful votes
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Very Disappointed – Package Never Arrived and Poor Customer Service I had a terrible experience with FragranceX. I placed an order and waited patiently, but my package never arrived. I reached out to their customer service multiple times and received vague, unhelpful responses. They didn't offer a proper resolution or refund, and I was left feeling completely ignored and frustrated. Their support team was slow to respond and seemed more interested in deflecting responsibility than actually helping. I expected much better from a company that claims to be reputable. I would not recommend FragranceX to anyone. Save your time, money, and frustration—shop elsewhere the worst experience ever.

Date of experience: July 16, 2025
Maryland
1 review
0 helpful votes
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I found the fragrances I had looked for so long.
July 26, 2025
Updated review

I'm happy! I plan on buying more in the future, thks. I need bigger bottles of all of them, pls let me know if you have them

Date of experience: July 16, 2025

Great shopping
July 15, 2025
Previous review

Great shopping

Date of experience: July 5, 2025
Arizona
1 review
0 helpful votes
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I never received my products and I got billed
July 25, 2025
Updated review

I never got my items and I got charged for it I paid for 3 items and never got my refund

Date of experience: July 16, 2025

My first time shopping
July 12, 2025
Previous review

My first time shopping

Date of experience: July 2, 2025
Georgia
1 review
0 helpful votes
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On-line retailer that delivers
July 25, 2025

Enormous selection of luxe and niche brands. Careful packaging for fast shipping,

Date of experience: July 15, 2025
Texas
1 review
0 helpful votes
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I don't trust many companies to get what exactly what I ordered, but yours is spot on every time! Thank you for your great service and the follow up to make sure the customer is satisfied.

Date of experience: July 13, 2025
AG
1 review
0 helpful votes
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Easy checkout
July 21, 2025
Updated review

I love this website. I love how easy the process is to check out on orders too.

Date of experience: July 11, 2025

Easy to navigate
July 8, 2025
Previous review

Easy to navigate

Date of experience: June 28, 2025
Pennsylvania
1 review
1 helpful vote
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Fast delivery and the prices are great for expensive perfume. And the perfume brands are legit. You won't be disappointed

Date of experience: July 5, 2025
West Virginia
1 review
0 helpful votes
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Great site
July 15, 2025
Updated review

Shipping was quick and packaging was perfect. Would definitely make another purchase in the future.

Date of experience: July 5, 2025

Great deal!
July 5, 2025
Previous review

Great deal!

Date of experience: June 25, 2025
Missouri
1 review
0 helpful votes
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Great experience
July 14, 2025
Updated review

Happy with all purchases. Would continue to be a loyal customer

Date of experience: July 4, 2025

Excellent website
July 5, 2025
Previous review

Excellent website

Date of experience: June 25, 2025
Peru
1 review
1 helpful vote
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Review
July 8, 2025

It's a fast smooth experience. Very easy. It's affordable.

Date of experience: June 28, 2025
Illinois
1 review
0 helpful votes
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Awesome smell!
July 7, 2025

Great smell order came quick. Order delivered right when they said it would.

Date of experience: June 27, 2025
Arizona
1 review
0 helpful votes
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I bought some cologne
July 6, 2025
Updated review

Very happy about the whole experience, I have been trying to not buy online but they make a strong argument for staying

Date of experience: June 26, 2025

I love you guys,, always a great experience
June 23, 2025
Previous review

I love you guys,, always a great experience

Date of experience: June 13, 2025
Texas
1 review
0 helpful votes
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Awesome perfumes
July 6, 2025
Updated review

I was very pleased with my selection will reorder when I am finished with these.

Date of experience: June 26, 2025

Prices are good, and I am always happy with my choices
June 27, 2025
Previous review

Prices are good, and I am always happy with my choices

Date of experience: June 17, 2025
California
1 review
0 helpful votes
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Worth It
July 6, 2025

Getting brand name fragrances for under retail is an amazing feeling. I buy all my colognes from FragranceX!

Date of experience: June 26, 2025
Missouri
1 review
0 helpful votes
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G
July 1, 2025

Good perfume I love it for my wife it smells so good and she loves it

Date of experience: June 21, 2025
New York
1 review
0 helpful votes
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I needed to put Apt 1-T on package.
June 24, 2025

Almost went back to company. Had to go to Post office to pick up, over all experience was good.

Date of experience: June 13, 2025
Sweden
1 review
0 helpful votes
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Always on time!
June 22, 2025

Always the best colognes and perfumes! Easy access everytime!

Date of experience: June 12, 2025
Illinois
1 review
0 helpful votes
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Purchasing and pricing
June 22, 2025

Very good experience price was great for the quality of the colognes you guys have to offer will be shopping with you guys very soon continue doing the excellent service.

Date of experience: June 12, 2025
Texas
1 review
0 helpful votes
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My husband favorite cologne.
June 20, 2025

Fragrance x never disappoints. The website is easy to use, and they have a great variety of products.

Date of experience: June 10, 2025
South Carolina
1 review
0 helpful votes
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Offer the prices advertised.
June 17, 2025

The prices I paid were not the prices advertised. The were more.

Date of experience: June 7, 2025