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FragranceX

Overview

FragranceX has a rating of 4.5 stars from 6,419 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FragranceX most frequently mention great prices, fast delivery and customer service. FragranceX ranks 3rd among Perfume sites.

service
534
value
2,537
shipping
2,546
returns
56
quality
5,900
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108,750 reviews
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Washington
1 review
0 helpful votes
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March 18, 2025

Extremely fast shipping, especially to Hawaii. Embarrasses big retail stores here on how long they take to ship/ receive fragrances.

Date of experience: March 8, 2025
Georgia
1 review
0 helpful votes
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So easy to navigate through the app and make a selection from the endless choices that are offered. Quick delivery.
I've used Fragrance X for several years now and have never been disappointed!

Date of experience: February 13, 2025
Illinois
1 review
0 helpful votes
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Excellent Fragrance
March 12, 2025

Excellent service and products. I regularly purchase fragrances, colognes, and parfumerie from FragranceX. Thanks a million!

Date of experience: March 11, 2025
Washington
1 review
0 helpful votes
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Perffume debacle
March 23, 2025

Not happy about going to the post office.why was I not called about my delivery? My phone was given to you for this reason.

Date of experience: March 13, 2025
Pennsylvania
1 review
0 helpful votes
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WRONG CHARLIE
April 2, 2025

It's unfortunate that Revlon makes so many "Charlies". I unknowingly ordered the wrong one. I contacted FragranceX.com. They were kind enough to send me a return label, and also told me which Charlies I wanted - which was out of stock. I'm waiting for them to notify me when it is again back in their stock.

Date of experience: March 23, 2025
Illinois
1 review
1 helpful vote
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April 15, 2025

We'll probably not buy fragrance X again. The overload you a text messages and emails before you buy and when you buy and you tell them that you never received the product and they tell you they're not responsible which I understand but don't send me an email asking me if I received the product and don't act concerned if you're gonna then tell me you're not responsible for me, not receiving it

Date of experience: April 5, 2025
Georgia
2 reviews
4 helpful votes
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First off Fragrance X and Perfume. Com are the same horrible company. My order came missing one item and one item damaged. Customer service basically called me a lier about the missing item and sent me detailed instructions on how to depress the sprayer on the other item because of course in my 7 decades on earth I had NEVER encountered a spray bottle. Long story short, I disputed charge and it was reversed. I felt a little bad about the bad review I had left all over so I stupidly decided to give another chance. First order Perfume. Com, second order FragranceX. They confirmed my order by email. After waiting a few days to track had to call customer no service who informed me that they would no longer accept any orders from me because I dared to dispute a charge for an item never received as well as a damaged item. Good thing I called or I would still be waiting because they accepted the order and gave an order number. Good Luck and Good Riddance shysters. It is a mystery to me how they get good reviews because my experience was beyond horrible.

Date of experience: April 4, 2025
Michigan
1 review
0 helpful votes
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Still waiting
March 21, 2025

I ordered on 2/27 and I'm still waiting for delivery(as it's 3/11) All it says is that it's arriving late… hopefully it shows up soon as I'm really looking forward to my order.

Date of experience: March 11, 2025
North Carolina
1 review
0 helpful votes
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April 26, 2025

It was okay. Found what I was looking for. Just disappointed with the fragrance of both parfumes.

Date of experience: April 16, 2025
New York
1 review
1 helpful vote
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I haven't received my order
February 24, 2025

I haven't received my order and when I contacted FragranceX, they told me that we have to nothing to do with your issue since the carrier is equipped with a GPS system and it says delivered.
I've never experienced a delivery issue before especially I usually buy my fragrances from Fragrancenet.com and Amazon

Date of experience: February 14, 2025
Georgia
1 review
6 helpful votes
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I purchased polo 67 4.2 ounce it was suppose to be here in 2 or 3 days when it didn't come I called fragrance x.They told me it was out of stock but they charged my credit card anyway.I told the guy your website still says it's in stock but he said it wasn't.the sale price was 55.00 when I called it was 83.00 dollars.They told me it might be weeks or months before it was back in stock.So I cancelled my order.The very next morning I called fragerancex and they said it was in stock.They would not give me the sale price I had the day before I think it was in stock all along there web site never said it was out of stock.Please do not buy anything from this place they will lie to you.Im writing this review to let people know what kind of company this is.please do not give this company your business they are dishonest I think they didn't want to give me the sale price

Date of experience: January 31, 2025
Jamaica
1 review
0 helpful votes
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I am satisfied
February 27, 2025

I appreciate the effective feedback throughout the shopping experience, especially because I used a freight forwarder to ship to Jamaica, so it took a while for me to get my package. Thanks FrgranceX

Date of experience: February 17, 2025
New York
1 review
0 helpful votes
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March 19, 2025

Ordering was easy and the perfume came faster than I expected. Bottle is a good size and the price was great for the size of bottle that I bought.

Date of experience: March 9, 2025
North Carolina
1 review
0 helpful votes
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The perfumes I ordered did not come in their original box and the perfumes did not even have a lid.
They arrived in boxes that looked like used cartoon figures, very poorly presented.

Date of experience: February 8, 2025
Illinois
1 review
0 helpful votes
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April 17, 2025

Fast delivery and I received exactly what I paid for. Would definitely purchase again.

Date of experience: April 1, 2025
Illinois
1 review
0 helpful votes
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April 16, 2025
Updated review

My first experience with Fragrance and am so glad I found this site.

Date of experience: April 6, 2025

The selection is fantastic foundwhat I had been looking...
April 7, 2025
Previous review

The selection is fantastic foundwhat I had been looking couldn't beat
This price.

Date of experience: March 28, 2025
Tennessee
1 review
0 helpful votes
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April 16, 2025

Tell people about the best place to buy perfume and other products. They want regret it.

Date of experience: April 6, 2025
Arkansas
1 review
0 helpful votes
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April 15, 2025
Updated review

I am very pleased with the quick service and reasonable prices.

Date of experience: April 5, 2025

Great bargains
April 6, 2025
Previous review

Great bargains

Date of experience: March 27, 2025
Arizona
1 review
0 helpful votes
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Terrible logistics
February 21, 2025

I have bought for many times with that company AND I ALWAYS HAVE ISSUE WITH THEM AND SINCE 2/3/25 I PURCHASED A PRODUCTS AND TODAY IS 2/11/25 AND I STILL WAITING FOR MY PRODUCTS IF YOU ASK ME IF I WILL BUY WITH THEM AGAIN, I THINK I HAVE IT CLEAR. THIS IS MY LAST TIME SO I ENCOURAGE YOU TO THINK TWISTE BEFORE YOU BUY WITH THEM IF YOU DON'T NEED SOMETHING RIGHT AWAY

Date of experience: February 11, 2025
Virginia
1 review
0 helpful votes
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March 17, 2025

I received my order quickly. The plastic top on my Incanto Shine bottle was broken upon receipt. The box was not damage.

Date of experience: March 7, 2025