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FragranceXReviews 6,514

4.5

From the business

Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.


fragrancex.com
Founded in 2001
Hauppauge, NY, United States
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FragranceX Reviews Summary

The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
544
value
2,538
shipping
2,547
quality
5,954
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Instant Feedback

109,386 reviews
Indiana
1 review
0 helpful votes
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Poor delivery
August 13, 2025

I ordered my items about 2 1/2 weeks ago. The tracking says it's been sitting in new Jersey waiting to b picked up by carrier. So far I can only complain about the delivery. I haven't gotten it. The price was decent. But I haven't gotten it. I contacted customer service more than once. They say it's coming. The delivery was only supposed to be 2-5days. I got an email from fragranceX on the 9th day from ordering, asking how was the delivery? I still haven't gotten my items. Customer service says since it shows still in transit so they can't cancel the order or refund my money. Pretty sure tomorrow will be 18 days since I ordered on a 2-5day delivery window. I actually stopped looking at the tracking. I set a reminder in my calendar for 28days to call back to get my refund. Should be no excuses then.

Date of experience: August 3, 2025
Nevada
1 review
0 helpful votes
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My order
August 13, 2025

Very happy with my purchase from Fragrance X. I bought Eternity Moments for my daughter and the look on her face when she opened the package was priceless.

Date of experience: July 29, 2025
California
1 review
0 helpful votes
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Great!
August 13, 2025
Updated review

Great prices! Fast fast delivery! Love Love this Company!

Date of experience: August 2, 2025

GREAT company for yrs
July 31, 2025
Previous review

GREAT company for yrs.!

Date of experience: July 21, 2025
New Mexico
1 review
0 helpful votes
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Nice & Easy!
August 12, 2025
Updated review

Cool from the get go.Would recommend the site to anyone & everyone.

Date of experience: August 2, 2025

Your site is super easy to use
August 2, 2025
Previous review

Your site is super easy to use.

Date of experience: July 23, 2025
Alabama
1 review
0 helpful votes
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Wonderful!
August 12, 2025

My wife was very happy with the product that I bought her. 8/2/2025

Date of experience: August 2, 2025
South Carolina
1 review
0 helpful votes
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Smell
August 12, 2025

If you want a sweet dark fragrance this is the one. Is the perfect fragrance for fall.

Date of experience: August 2, 2025
New York
1 review
0 helpful votes
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Great website
August 12, 2025

Always a great experience shopping on your website. Always have amazing discounts on all my favorite cologne

Date of experience: August 2, 2025
Florida
2 reviews
0 helpful votes
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Cologne
August 12, 2025
Updated review

Always receive what I order with no problems and very satisfied with the products I order.

Date of experience: August 2, 2025

I have ordered several times in the past, never have...
August 3, 2025
Previous review

I have ordered several times in the past, never have i had a issue!

Date of experience: July 24, 2025
Florida
1 review
0 helpful votes
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Super easy to find the product I wanted: Oscar's perfume, Super easy to place the order and super fast delivery with tracking. Great price too! I have been getting my perfumes here for years, they have perfumes available even when nobody else has them. I fully recommend FragranceX.

Date of experience: August 1, 2025
Maryland
1 review
0 helpful votes
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Greatness
August 11, 2025
Updated review

Very nice and was on time and I love it and the bottle are beautiful

Date of experience: August 1, 2025

I love the prices
August 2, 2025
Previous review

I love the prices

Date of experience: July 23, 2025
Ohio
1 review
0 helpful votes
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Very happy
August 11, 2025
Updated review

Easy ordering, prompt delivery very satisfied. Will use again

Date of experience: August 1, 2025

Quick shipping
May 19, 2025
Previous review

Quick shipping

Date of experience: May 9, 2025
Arkansas
1 review
0 helpful votes
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Not What I Expected
August 11, 2025

I wanted to try out the Bond 9 because someone that I know was wearing that fragrance and it smelled so good. I purchased this fragrance from Fragrance X, but it didn't smell the same. I know that everyone's body chemistry is different and that plays a part in how the fragrance will smell in you, but this fragrance was just totally off. I may try a different fragrance from Fragrance X but for now I'm returning this one.

Date of experience: August 1, 2025
Michigan
1 review
0 helpful votes
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This is the second time I've placed an order with this company. Both times I found it was very easy to place the order which arrived within a few weeks. The price was much lower than a box store and arrived safely packaged. I also appreciate the descriptions placed on Facebook. Very well pleased with both selections.

Date of experience: August 1, 2025
Michigan
1 review
0 helpful votes
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Ty
August 11, 2025

I didn't receive my order not sure if it came but they sent the money back, but it doesn't show my account. Please have somebody reach out to me via email. Thank you.

Date of experience: August 1, 2025
Maryland
1 review
0 helpful votes
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Out of Stock Items
August 11, 2025
Updated review

I never get a notification that out of stock items are in to order or that we pay for items up front and will ship as soon as items come in

Date of experience: August 1, 2025

Items in demand always out of stock and I never get...
August 2, 2025
Previous review

Items in demand always out of stock and I never get notification when items are in

Date of experience: July 23, 2025
Canada
1 review
0 helpful votes
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Great Service
August 10, 2025

My order which was a gift was shipped in a timely manner and my friend received their gift on time and the fragrance is what I had ordered.

Date of experience: July 28, 2025
Illinois
1 review
0 helpful votes
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Experience
August 9, 2025

Website is easy to navigate and order my perfume of choice. I continue to come back and place orders!

Date of experience: July 30, 2025
Arizona
1 review
0 helpful votes
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Slow slow delivery
August 9, 2025
Updated review

Took a month for order to arrive.
Very disappointed, I probably won't order again.

Date of experience: July 30, 2025

Been ordering Charlie Blue from you for many years
July 13, 2025
Previous review

Been ordering Charlie Blue from you for many years. Unfortunately it is not available in stores anymore so thanks for FragranceX.com.

Date of experience: July 3, 2025
Michigan
1 review
0 helpful votes
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Great to shop on this ad
August 7, 2025
Updated review

I told a few friends that if they wanted a good deals and popular fragrances shop at fragrances.com

Date of experience: July 28, 2025

You all sell the best
July 29, 2025
Previous review

You all sell the best

Date of experience: July 19, 2025
Oregon
1 review
0 helpful votes
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It is the best
August 6, 2025

It's my experience I buy many times. It's best delivery and good customer service.

Date of experience: July 27, 2025