FragranceNet

I have tried to call for months to get to a person. No one has ever answered. To return you need to communicate with cust serv. Couldn't return my cologne. I have waited up to 2 hours on hold 3 times. I now use fragrancebuy.ca. Its from Canada but offer a free shipping coupon. They have colognes that fragrancenet doesn't and fragrance buy is much cheaper.

It's been 10 days since I ordered. I talked to customer service earlier this week and they said that they're waiting for the product from the manufacturer.

With all of the bad reviews and the feel that I got when I called this company, I get a feeling that this is a scam that seeks to hold on to your money for as long as they can.

It's very difficult to get them on the phone too. I called once and stayed on hold for about 15 minutes. I hung up and then called from my office phone and stayed on hold for approximately 40 minutes before someone answered.

I finally cancelled my order. I actually found both Lancome products for much cheaper on Walmart.com.

I ordered a perfume that was never delivered because it was "out of stock". I reached out to them via email to find out if it would be delivered once back in stock and all I got back was a response of, "You have a discount that can be used to buy it". How am I going to repurchase an item that I already paid for? Where is my reimbursement? Never got a response. Last and final purchase from them. They lost a long time, loyal customer.

I saw this website advertised on TV so I thought I would check it out. I could not believe how cheap their stuff was. They claim the perfumes are real but they are not. I immediately knew the perfume I bought (pink sugar) was not real just by the packaging. I decided to smell it and realized it was fake. After discovering this, I decided to look online for reviews of the company and came across this and a bunch of other people saying their perfumes are fake as well. The company charges a 20% restocking fee which is ridiculous. How am I supposed to know if it's fake or real without smelling it?! I will not buy from them ever again.

I had an issue with my order so I tried to contact them. Of course it took forever to actually speak to someone and when I did they hung up in my face. Called back and couldn't get anyone so I tried the next morning and spoke to people who kept transferring me. These are inexperienced idiots. I asked to speak with a sup and she acted like their behavior was ok. She also told me that she couldn't do anything because I could have broken the bottles... Horrible customer service. Basically I wasted my money

I don't get the complaints. I have been shopping fragrancenet for 10 years and every product is legit. Shipping used to be lighting fast but lately it's been a little slow is the only thing I can think of. But as far as the hundreds of fragrances I bought from them, not once have I had a problem or a fake item.

I am writing to inform you about the HORRIBLE experience I had with fragrance.net on my first purchase. Order # *******. I got an email at 7 pm yesterday night that my package was delivered at 2 48 pm. I was home the whole day and checked multiple times and the package was NEVER delivered. I called FEDEX - they said call seller we won't help. I emailed twice, called on phone and was kept on hold for over an hour and tried to chat with NO response all day today. I live on a culdesac and not once in last 5 years I have lived there has a package been stolen. They should be ashamed of urself cheating customers like this. I needed the package as a class gift for my kids teacher for Friday! You have left me humiliated and and furious! Never again!

I was looking for a certain perfume (Ciara) both me and my mom have worn forever but can only find a lower quality version at a national retail chain store. I came across Fragrancenet.com and found it immediately! Instantly, I called my mom and since then we have both made fragrancenet our place to buy ALL of our perfumes! Plus, I receive free samples with my orders. Their prices are at least 80% less than at a department store for older frangrances and relatively less expensive for new frangrances as well.

I ordered in good faith based upon the website. They claimed it would take 1-3 days to arrive. Unfortunately, that was a lie although it is clearly stated on the page. Instead over 5 days later it still was not even in shipping status. WHen I inquiries about my express order I was told " order placed with express shipping normally ships within 24-48 business hours(excluding weekends) and arrives within 1-3 business days(excluding weekends). Please note, this is not a guaranteed service and it may take up to 10 business days" what is tht the small print! Set the correct expectation

I ordered 3 bottles of cologne. They sent them to the wrong address. No one answers their support line. Then they sent me only 2 bottles because they increased their prices since my order was placed.
The worst company I have ever ordered from. Don't order from them.

I recently placed an order with FragranceNet.com, I have ordered previously without any problems. However, my recent order September 2023, was a joke. I received three different dates for my package to be delivered. The message indicating the package was delayed! I attempted to contact the customer service department but they had me on hold for hours. I will never order from FragranceNet again. And, I wouldn't recommend them to my family, friends or you! Please be careful with this company.

I bought 2 perfume from fragrancenet (CARON) for my wife and me. I used Caron longtime ago, so I know how good it is... but this one last less than one hour. I can't believe I spent close to $200 for Fake perfume.
I will never ever buy anything from them again

The discount claimed by this site isn't valid. I found the same items for less at Amazon. I placed an order and they never sent it or notified me. When I went back to check the site said 'more information needed'. I have never seen a site with worse custmer service. They have earned their bad reputation. Don't shop here.

I ordered some perfume... Calligraphy Saffron. It took forever to arrive. I opened it and sprayed it on... it gave me a headache instantly. (Not sure if it was real but the box seemed real.) They make it very difficult to return because you need to get an return number from a customer service rep and they have NO email address for them... they make you call. I just called and I was number 46 in the line. They want you to wait on hold until you are number 1. Forget that... I would be waiting for hours. Live and learn. I just wasted $68.

I had ordered a perfume and in order to get free shipping, I added 2 items for $30.00. Well they cancelled the shipment of my perfume and just sent the 2 items with. O notice. Tried to cancel the shipment ehe. I saw the credit appeared, they said it was too late and to proceed with return upon receipt but you have to pay for the return shipment and they only issue credits, no refund plus no toll free numbers from Canada

I placed an order with FragranceNet for over $800. The order never arrived and they just kept blaming the courier. They don't take any ownership for their orders and just kept telling me they call; t refund my order because they sent it to the courier and it's in the couriers hands to deliver it. They cost me over $800 and didn't do anything about it. This is by far the worst customer service I ever have dealt with