FragranceBuy has a rating of 4.7 stars from 7,054 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FragranceBuy most frequently mention customer service, great prices and fast delivery. FragranceBuy ranks 2nd among Perfume sites.
I've been shopping with FragranceBuy for several years and have never had any issues. If I did have any concerns, customer service response has always been prompt and courteous. The last shipment arrived in reasonable time and well packaged. All items arrived safely. Thank you for offering affordable fragrances to perfume addicts like me! (over 250 fragrances in my collection)
Not my first time ordering here. The only reason I took one star away was because one of my samples (Mercedes Benz Man) had only 3 or 4 dribbles in it. Couldn't really give it an honest test. Oh well.
A perfect experience, really. Site is easy to navigate, prices are very competitive and the packaging and delivery of the perfume is professional, impeccable.
Very happy with my choice of perfume. Will be visiting again! Merci beaucoup!
The Givenchy Gentleman EdP Boiseé is an amazing fragrance. Delicate, yet masculine, with a lot of staying power. Delivery was speedy, and the packaging was extremely secure. I was just extremely disappointed to see Styrofoam cubes lining the box. I know there are economical, sustainable cushioning solutions out there. And I'm much happier when I can recycle something as opposed to tossing it in the garbage.
They hold a lot of fragrance brands.
Their website is easy to navigate and has essentials like a wish list, restock notifications on out-of-stock items and a nice loyalty program.
Shipping is prompt and packaging is top notch. Their shipping boxes are really nice!
I am satisfied with the order I placed it was delivered quickly all my products were intact no damages to boxes orders were correct. What I don't like is while I'm using the site it keeps kicking me off I have to wait until the next day to continue browsing
Overall it's been great...orders are delivered on time.
In the beginning I used to get samples, but it's no longer the case and it's a shame as these samples used to put me on to different scents I'm not familiar with. It'll be great of I start getting those again
I love ordering from Fragrance Buy, I get exactly what I ordered and it's shipped within days not to mention the prices are more than reasonable. Will continue to order my fragrance.
Found what I wanted on the site and received my products fast.
For the pest it's worth it and the shipping is super fast! Legit website
Recently got into frangrances and here in Canada it's nice to have a discounter that offers such amazing deals especially so I can get my hands on some niche houses not available in store around my area. I really like the 99 cent extra fee for protection and a sample. I look forward to some of my fragrance wish list becoming available again.
I've had great experiences with my 50+ purchases. They arrived accurately and in great condition. I'm starting to make this my preferred online store although I do go back to fragrance net and jomashop because the samples they provide in addition to my purchases.
Purchasing my last two perfumes from Fragrancebuy has been a wonderful experience. Timely update on stock, email regards to shipment sent out, and receiving the packages that were excellently protected, I can't ask for more. All products are legit and looks to be a recently manufactured which means they are"fresh".
I sincerely recommend fragrancebuy to everyone who consider purchasing perfume.
Thank you and I will be back for more!
Shipping time was great! The order came in 6 days to Calgary. Prices are really good and perfumes came in their original packing. This was my first time ordering and I think you got a customer for life now! Keep up the good work.
I buy a lot from fragrancebuy.ca and other companies in the space. Fragrancebuy.ca distinguishes themselves in terms of customer service every single time. They are responsive to email and as a customer feel like they care about making every experience great.
I reached out to customer service about a minor optimization that could be made. They responded quickly and took care of me. Have been a regular purchaser from here and service has always been excellent.
Fragrance Buy has been exceptionally reliable. The last order was submitted on a Thursday afternoon and was delivered the following Tuesday afternoon to my door… 3 days has been the norm for the last dozen or so purchases. (I live in a nearby city to their distribution location)
Good pricing, interesting discounts and secure packaging.
Believe title says it all - from a long standing repeat customer, who only uses this cologne since many years and has a good and objective comparative perspective.
Astonished to find there is virtually no aroma. I spray it on the skin as well as on a washed garment - and the aroma is 'gone' as soon as it is sprayed.
Brought it up with Fragrance Buy and they promptly sent me a return mailing label and refunded the amount.
Such a wonderful fragrance. This is more of a suit and tie elegant type of scent. I would wear it on a date or somewhere where you want to make a good impression. Made for cooler type of weather or nights. For maximum results i spray on my clothes. Overall 9/10. Very warm and inviting scent. I will buy again
Fragrance Buy is my go to as a Canadian. I get to get some of the best deals out there, all while not worrying about customs. Their loyalty program is very fair and using the points I get I have saved so much money.
Fragrance buy has been a most important part of my fragrance collecting the prices they offer along with the perk rewards are Un matched by any other seller I can think of. When I Email them for a question it's always acknowledged and I know my purchase will arrive correct and as promised
I'm afraid I had a bad customer service experience recently. My fragrance was delivered to the wrong address. Within less than five minutes after placing the order I emailed your customer service informing them not to deliver at the checkout address. My instructions were ignored. Instead, my order was sent to the wrong address. Your customer service is poor. Why do you ask customers to contact you if they need help?
Answer: Hello Griffin, we're truly sorry to hear about the issue with the batch code on the Greenley you received. We understand that in the online shopping world, it gets difficult and scary to identify the real fragrance sellers from the fakes. But when it comes to our reputation, FragranceBuy takes it seriously. We're not in the industry for the short-run. We're veterans and proud to showcase a 100% authenticity guarantee. Since we house all products ourselves at our warehouse, we take full quality control over our internal supply chain. We'd be glad to look into this issue further on help@fragbuy. Ca. We look forward to hearing from you at your earliest convenience! Best regards, The FragranceBuy Team
Answer: Hello Dan, we understand that in the online shopping world, it gets difficult and scary to identify the real fragrance sellers from the fakes. But when it comes to our reputation, FragranceBuy takes it seriously. We're not in the industry for the short-run. We're veterans and proud to showcase a 100% authenticity guarantee. Since we house all products ourselves at our warehouse, we take full quality control over our internal supply chain. Best regards, The FragranceBuy Team
Answer: Hello Frank, no worries, we currently ship to the United States. Please find our current shipping policy here: https://fragrancebuy.ca/pages/shippingschedule Best regards, The FragranceBuy Team
Answer: Hello Cheikh, unfortunately due to the flammable nature of fragrance making it classified as dangerous goods, we are unable to ship anywhere past the United States or Canada, at this time. Our sincere apologies for not having better news. Best regards, The FragranceBuy Team
Answer: Hello Lisa, we like to find the best possible price for our customers and this can take some time, so it is hard for me to give you an accurate ETA. I will add the product to our future product acquisition radar but no promises on the ETA. I sincerely apologize for not having a more definitive answer for you and for any frustration or inconvenience this may have caused. Best regards, The FragranceBuy Team
Answer: Hello Jorge, Thank you for reaching out, we would be glad to assist. Unfortunately due to the flammable nature of fragrance making it classified as dangerous goods, we are unable to ship anywhere past the United States or Canada, at this time. Our sincere apologies for not having better news. Have a wonderful day! Best regards, The FragranceBuy Team
Answer: Hello Lysanne, Thank you for reaching out, we're happy to help. We can assure you all the products we sell, including testers, are 100% brand new and unused (unless mentioned otherwise on our website) and we ship out the products in pristine condition. Our goal is to make your shopping experience optimal, comfortable & simply excellent, both during purchase and after. I'm afraid some testers have a slightly lower fill level from the manufacturer, this prevents leaking and any damage sustained during transit. Please don't hesitate to reach out if you have any further questions or concerns and we'd be glad to assist. Wishing you a wonderful afternoon! Best regards, The FragranceBuy Team
Answer: Hello, Thank you for reaching out, we're happy to help. EDT means Eau de Toilette, it is a lighter concentration with higher alcohol content (less fragrance oils). We recommend learning more about fragrance concentrations and ingredients on fragrance community websites like Fragrantica and Basenotes (the forums may be especially useful). Please don't hesitate to reach out if you have any further questions or concerns and we'd be happy to help on help@fragbuy.ca Warm regards, The FragranceBuy Team
Answer: Yes, Fragrancebuy Canada is known for selling 100% authentic products. They take pride in sourcing genuine fragrances directly from trusted distributors, so you can shop with confidence. Many fragrance enthusiasts rely on Fragrancebuy for their extensive collection of designer and niche perfumes, and the site's reputation speaks for itself. With their quality guarantee and customer-focused approach, Fragrancebuy ensures that every product you receive is the real deal.
Hello Aaron, we sincerely apologize for initiating a return to sender for your order and the frustration, inconvenience, and disappointment caused. I'm afraid we are unable to redirect packages to a different address than the one from checkout for safety and security reasons, our apologies for this. We issued a full refund on March 14th after the package arrived back to our facility in Ontario. We reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team