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FragranceBuy

Overview

FragranceBuy has a rating of 4.7 stars from 7,054 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FragranceBuy most frequently mention customer service, great prices and fast delivery. FragranceBuy ranks 2nd among Perfume sites.

service
462
value
308
shipping
310
returns
121
quality
302
This company responds to reviews on average within 2 days
+127
How would you rate FragranceBuy?
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Canada
1 review
2 helpful votes
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Satisfied customer
July 11, 2023

I've been shopping with FragranceBuy for several years and have never had any issues. If I did have any concerns, customer service response has always been prompt and courteous. The last shipment arrived in reasonable time and well packaged. All items arrived safely. Thank you for offering affordable fragrances to perfume addicts like me! (over 250 fragrances in my collection)

Date of experience: July 11, 2023
Illinois
1 review
0 helpful votes
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Great experience with the site.
March 29, 2023

Not my first time ordering here. The only reason I took one star away was because one of my samples (Mercedes Benz Man) had only 3 or 4 dribbles in it. Couldn't really give it an honest test. Oh well.

Date of experience: March 29, 2023
Canada
1 review
0 helpful votes
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What to add?
April 26, 2024

A perfect experience, really. Site is easy to navigate, prices are very competitive and the packaging and delivery of the perfume is professional, impeccable.
Very happy with my choice of perfume. Will be visiting again! Merci beaucoup!

Date of experience: April 16, 2024
Canada
1 review
0 helpful votes
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Great fragrance! Unsustainable packaging
January 15, 2023

The Givenchy Gentleman EdP Boiseé is an amazing fragrance. Delicate, yet masculine, with a lot of staying power. Delivery was speedy, and the packaging was extremely secure. I was just extremely disappointed to see Styrofoam cubes lining the box. I know there are economical, sustainable cushioning solutions out there. And I'm much happier when I can recycle something as opposed to tossing it in the garbage.

Date of experience: January 15, 2023
Canada
1 review
0 helpful votes
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Great fragrance online Canadian store!
October 7, 2022

They hold a lot of fragrance brands.
Their website is easy to navigate and has essentials like a wish list, restock notifications on out-of-stock items and a nice loyalty program.
Shipping is prompt and packaging is top notch. Their shipping boxes are really nice!

Date of experience: October 6, 2022
AG
1 review
0 helpful votes
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Mostly satisfied
January 21, 2023

I am satisfied with the order I placed it was delivered quickly all my products were intact no damages to boxes orders were correct. What I don't like is while I'm using the site it keeps kicking me off I have to wait until the next day to continue browsing

Date of experience: January 21, 2023
Canada
1 review
0 helpful votes
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Service review
March 20, 2023

Overall it's been great...orders are delivered on time.
In the beginning I used to get samples, but it's no longer the case and it's a shame as these samples used to put me on to different scents I'm not familiar with. It'll be great of I start getting those again

Date of experience: March 20, 2023
Canada
2 reviews
0 helpful votes
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Awesome
June 14, 2024
Updated review

I love ordering from Fragrance Buy, I get exactly what I ordered and it's shipped within days not to mention the prices are more than reasonable. Will continue to order my fragrance.

Date of experience: June 4, 2024

Great experience!
November 9, 2023
Previous review

Found what I wanted on the site and received my products fast.

Date of experience: November 9, 2023
Canada
1 review
0 helpful votes
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Very trustworthy website
September 15, 2024

For the pest it's worth it and the shipping is super fast! Legit website

Date of experience: September 5, 2024
Canada
1 review
0 helpful votes
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My Review 2023
April 7, 2023

Recently got into frangrances and here in Canada it's nice to have a discounter that offers such amazing deals especially so I can get my hands on some niche houses not available in store around my area. I really like the 99 cent extra fee for protection and a sample. I look forward to some of my fragrance wish list becoming available again.

Date of experience: April 7, 2023
Illinois
1 review
0 helpful votes
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I've had great experiences with my 50+ purchases. They arrived accurately and in great condition. I'm starting to make this my preferred online store although I do go back to fragrance net and jomashop because the samples they provide in addition to my purchases.

Date of experience: June 3, 2023
Canada
1 review
0 helpful votes
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Purchasing my last two perfumes from Fragrancebuy has been a wonderful experience. Timely update on stock, email regards to shipment sent out, and receiving the packages that were excellently protected, I can't ask for more. All products are legit and looks to be a recently manufactured which means they are"fresh".

I sincerely recommend fragrancebuy to everyone who consider purchasing perfume.

Thank you and I will be back for more!

Date of experience: February 3, 2023
Canada
1 review
0 helpful votes
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Highly recommend!
October 15, 2023

Shipping time was great! The order came in 6 days to Calgary. Prices are really good and perfumes came in their original packing. This was my first time ordering and I think you got a customer for life now! Keep up the good work.

Date of experience: October 15, 2023
Florida
1 review
0 helpful votes
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Always great customer service
April 21, 2024
Updated review

I buy a lot from fragrancebuy.ca and other companies in the space. Fragrancebuy.ca distinguishes themselves in terms of customer service every single time. They are responsive to email and as a customer feel like they care about making every experience great.

Date of experience: April 11, 2024

Great customer service
September 25, 2023
Previous review

I reached out to customer service about a minor optimization that could be made. They responded quickly and took care of me. Have been a regular purchaser from here and service has always been excellent.

Date of experience: September 25, 2023
Canada
1 review
0 helpful votes
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No worries.
December 4, 2023

Fragrance Buy has been exceptionally reliable. The last order was submitted on a Thursday afternoon and was delivered the following Tuesday afternoon to my door… 3 days has been the norm for the last dozen or so purchases. (I live in a nearby city to their distribution location)

Good pricing, interesting discounts and secure packaging.

Date of experience: December 4, 2023
Canada
1 review
0 helpful votes
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Believe title says it all - from a long standing repeat customer, who only uses this cologne since many years and has a good and objective comparative perspective.

Astonished to find there is virtually no aroma. I spray it on the skin as well as on a washed garment - and the aroma is 'gone' as soon as it is sprayed.

Brought it up with Fragrance Buy and they promptly sent me a return mailing label and refunded the amount.

Date of experience: May 9, 2023
Texas
1 review
0 helpful votes
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Eternal oud and intense oud by Lattafa
January 3, 2023

Such a wonderful fragrance. This is more of a suit and tie elegant type of scent. I would wear it on a date or somewhere where you want to make a good impression. Made for cooler type of weather or nights. For maximum results i spray on my clothes. Overall 9/10. Very warm and inviting scent. I will buy again

Date of experience: January 3, 2023
Canada
1 review
0 helpful votes
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Fragrance Buy is my go to as a Canadian. I get to get some of the best deals out there, all while not worrying about customs. Their loyalty program is very fair and using the points I get I have saved so much money.

Date of experience: December 8, 2022
New York
1 review
0 helpful votes
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I buy from Frag buy
December 7, 2022

Fragrance buy has been a most important part of my fragrance collecting the prices they offer along with the perk rewards are Un matched by any other seller I can think of. When I Email them for a question it's always acknowledged and I know my purchase will arrive correct and as promised

Date of experience: December 7, 2022
Canada
2 reviews
1 helpful vote
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I'm afraid I had a bad customer service experience recently. My fragrance was delivered to the wrong address. Within less than five minutes after placing the order I emailed your customer service informing them not to deliver at the checkout address. My instructions were ignored. Instead, my order was sent to the wrong address. Your customer service is poor. Why do you ask customers to contact you if they need help?

FragranceBuy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 13, 2024
FragranceBuy K. FragranceBuy Rep
over a year old

Hello Aaron, we sincerely apologize for initiating a return to sender for your order and the frustration, inconvenience, and disappointment caused. I'm afraid we are unable to redirect packages to a different address than the one from checkout for safety and security reasons, our apologies for this. We issued a full refund on March 14th after the package arrived back to our facility in Ontario. We reached out on help@fragbuy.ca and we kindly await your response.

Best regards,
The FragranceBuy Team