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FragranceBuy

Overview

FragranceBuy has a rating of 4.7 stars from 7,055 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FragranceBuy most frequently mention customer service, great prices and fast delivery. FragranceBuy ranks 2nd among Perfume sites.

service
462
value
309
shipping
310
returns
121
quality
303
This company responds to reviews on average within 2 days
+127
How would you rate FragranceBuy?
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North Carolina
1 review
0 helpful votes
Follow Corey M.
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Another Great buying experience!
October 3, 2022

Fragrancebuy is always where I go for hard to find fragrances at great prices, fast and efficient shipping, and amazing customer service. And once again their track record with me remains unblemished.

Date of experience: October 3, 2022
Pennsylvania
1 review
0 helpful votes
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Very Solid Company
December 4, 2022

Very good prices, products and delivery. My only issue is out of the nearly 30 bottles I've bought from them 1 was damaged but I didn't return because stock was low. But overall my favorite discounter for frags!

Date of experience: December 4, 2022
Canada
1 review
0 helpful votes
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My fragrance buy experience
August 28, 2023

I've been a loyal customer of Fragrancebuy for many years, and I can't say enough good things about their service. They offer high-quality fragrances from the Middle East that are often hard to find in North America, and their prices are incredibly competitive.

What truly sets them apart, though, is their exceptional customer service. I've always received prompt and helpful responses to any inquiries or concerns I've had. The team at Fragrancebuy goes above and beyond to ensure their customers are satisfied.

If you're looking for great products and a reliable source for unique fragrances, I highly recommend Fragrancebuy. They've consistently delivered top-notch service and products, making them my go-to choice for colognes. Thank you, Fragrancebuy, for your outstanding service!"

Date of experience: August 28, 2023
Canada
1 review
1 helpful vote
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Worst experience
November 5, 2023

The worst customer service I've ever experienced! It's impossible to reach anyone over the phone, emails are not answered it takes 5 emails to get one back, if any. I had issues with receiving my package, I basically didn't get it although they sent me photos of the package being delivered moments later when I arrived at my door there wasn't anything. I submitted a stolen package form to receive a refund or even just have the products sent again, but no one has been getting back to me. If anything goes wrong with your orders they will claim they're "'not liable" instead of doing anything to help. Do not order from here! I paid $495 for perfumes I didn't receive!

Date of experience: October 29, 2023
New Jersey
1 review
0 helpful votes
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LOW PRICES, GREAT CUSTOMER SERVICE
February 8, 2023

Shopped Fragrancebuy several times with excellent results. The one time my package was stolen (though no fault of theirs) the excellent customer service promptly issued full refund. Definitely will use again.

Date of experience: January 9, 2023
Washington
1 review
0 helpful votes
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Great and reliable Shop
March 13, 2023

I have been buying perfumes from Fragrancebuy for 3-4 months now and the service is super reliable. All the products were shipped like clockwork.
I had one issue with bottle having leak and they promptly addressed my concern to my satisfaction.
Overall highly recommended!

Date of experience: March 13, 2023
Canada
1 review
0 helpful votes
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Faultless Service, Time & Time Again
November 30, 2023
Updated review

In a world where standards of customer service fluctuate dramatically, FragranceBuy stand out head and shoulders above the rest as being excellent. For nearly 8 years they have provided me with faultless service and an unbeatable offering of Colognes and Perfumes. They are our go-to place for fragrances and if you haven't tried them, I urge you to do so with confidence that you will be 100% satisfied, time and time again. I wish I owned this business!

Date of experience: November 30, 2023

Just Excellent
January 6, 2023
Previous review

Great products at great prices and delivered quickly! There is not much more than can be said other that 'Just Excellent'!

Date of experience: January 6, 2023
Canada
1 review
0 helpful votes
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Excellent customer service. Happy repeat customer!
August 30, 2024
Updated review

Had a couple issues, and they were quickly resolved by their excellent customer service.
Will be purchasing again soon.

Date of experience: August 20, 2024

Very satisfied customer, will be ordering again!
November 14, 2023
Previous review

Ordered three items. No issues at all. Will be ordering again.

Date of experience: November 14, 2023
Ohio
1 review
0 helpful votes
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Mancera Cedrat Boise
June 24, 2023

Upon opening the package I was quick to realize that the bottle had leaked. There was a layer of liquid over the whole bottle. Dried it off, put it away and went on with my life, things happen. Later that day or possibly the next, reach for it and see that once again it's covered in itself. The process repeats again and again.

Date of experience: May 25, 2023
Pennsylvania
3 reviews
0 helpful votes
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Fragrance Buy Is The Best In The Business
November 3, 2022

Rare discontinued fragrances, low prices, amazingly fast shipping to the U.S.A., and if there is ever a problem with an order, they solve it fast. What more could I possibly ask for? I am a fragrance collector and will be doing mega-business with fragrancebuy.ca going forward. Very impressive!

Date of experience: November 3, 2022
Canada
1 review
0 helpful votes
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On time and well packaged
May 14, 2023

I had an order for five bottles and received them in perfect condition in the signature red box. The package came on time and I'm glad that there are no shipping options other than Post. Thanks Fragbuy!.

Date of experience: May 14, 2023
North Carolina
1 review
2 helpful votes
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Great prices and fast delivery
September 5, 2023

I was able to grab the hard-to-find Dior Homme Parfum at a great price. The shipping was super fast as well, with it being delivered to the southeast US in only 5 days. I've never had a negative experience with FragranceBuy and they remain one of my favorite sources for fragrances. My only suggestion is to look into their notification system as there have been a few instances where I've signed up to receive restock notifications, but did not receive one. This was one of those times. Luckily a Facebook friend noticed it in stock and let me know about it.

Date of experience: September 5, 2023
New York
2 reviews
0 helpful votes
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Robert Cavalli & Carner Barcelona
September 19, 2022

Always a good experience with Fragrancebuy.ca
Deep discount on top of already reduced prices. Only thing I don't like is the shipping cost. I'm in NYC and it has to cross an international border, so I get why it can be pricey. However, if you earn enough "sprays", or you buy five or more items, you can get free shipping.

Date of experience: September 19, 2022
Puerto Rico
1 review
0 helpful votes
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The best fragrances at the best price!
December 5, 2022

I have made a purchase of 14 fragrances, all came faster than I though it would take. The package was secure, everything arrived in excellent condition and I'm satisfied with the deals I got. Thanks FraganceBuy.CA!

Date of experience: December 5, 2022
Washington
1 review
0 helpful votes
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Highly recommend!
September 26, 2022

I found out about Fragrancebuy on YouTube. I was originally skeptic because the prices seemed too good to be true, but then I saw the great reviews and decided to give it a shot. I'm so glad i did. I have ordered several fragrances from this website. All are 100% authentic, and always arrive in great condition. They also have very fast shipping (coming from Canada to the states), and excellent customer service. Highly recommend!

Date of experience: September 26, 2022
Canada
1 review
0 helpful votes
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Absolute BEST place for fragrances.
September 18, 2022

I have bought most of my fragrances from fragrancebuy. A lot of them!
They are helpful, caring, amazingly priced and deliver so quick that it's faster to order then going to the mall.
Thank you Fragrancebuy!

Date of experience: September 18, 2022
Canada
1 review
0 helpful votes
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Satisfied customer
March 6, 2023

Best website there is to buy fragrances. Huge variety and great prices. Shipping is always so fast and reliable. I've been buying with feagbuy since 2019 and never had any issues. Keep up the good work!

Date of experience: March 6, 2023
Illinois
1 review
0 helpful votes
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My Go-To for Fragrances
July 14, 2023

When you have prices this good, some people may wonder what the catch is. The only downside to a website like FragranceBuy usually, is that shipping takes a while. But, even being in the US, shipping for me has been timely and effective and all of my products have arrived in great condition. I will 100% be back time and time again with future fragrance purchases!

Date of experience: July 14, 2023
Canada
1 review
0 helpful votes
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They canceled my order
April 12, 2023

They just reached out asking me for another phone number and email although ive already placed an order and never had such problem with other website to then inform me that i should use PayPal and until my order will be canceled

Date of experience: March 13, 2023
Canada
1 review
0 helpful votes
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Great experience!
November 19, 2022

Excellent experience with fragrancebuy. Ordered high end cologne and everything was legit. I made sure to read a lot of reviews before ordering and you can believe the good ones. Shipping was unbelievably fast (Ontario) and I received my order next day. I made three different purchases and all went very well without issue. Will definitely be ordering again. If you are looking to save some money and deal with a great company, give these guys a try!

Date of experience: November 19, 2022