FragranceBuy has a rating of 4.7 stars from 7,055 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FragranceBuy most frequently mention customer service, great prices and fast delivery. FragranceBuy ranks 2nd among Perfume sites.
Fragrancebuy is always where I go for hard to find fragrances at great prices, fast and efficient shipping, and amazing customer service. And once again their track record with me remains unblemished.
Very good prices, products and delivery. My only issue is out of the nearly 30 bottles I've bought from them 1 was damaged but I didn't return because stock was low. But overall my favorite discounter for frags!
I've been a loyal customer of Fragrancebuy for many years, and I can't say enough good things about their service. They offer high-quality fragrances from the Middle East that are often hard to find in North America, and their prices are incredibly competitive.
What truly sets them apart, though, is their exceptional customer service. I've always received prompt and helpful responses to any inquiries or concerns I've had. The team at Fragrancebuy goes above and beyond to ensure their customers are satisfied.
If you're looking for great products and a reliable source for unique fragrances, I highly recommend Fragrancebuy. They've consistently delivered top-notch service and products, making them my go-to choice for colognes. Thank you, Fragrancebuy, for your outstanding service!"
The worst customer service I've ever experienced! It's impossible to reach anyone over the phone, emails are not answered it takes 5 emails to get one back, if any. I had issues with receiving my package, I basically didn't get it although they sent me photos of the package being delivered moments later when I arrived at my door there wasn't anything. I submitted a stolen package form to receive a refund or even just have the products sent again, but no one has been getting back to me. If anything goes wrong with your orders they will claim they're "'not liable" instead of doing anything to help. Do not order from here! I paid $495 for perfumes I didn't receive!
Shopped Fragrancebuy several times with excellent results. The one time my package was stolen (though no fault of theirs) the excellent customer service promptly issued full refund. Definitely will use again.
I have been buying perfumes from Fragrancebuy for 3-4 months now and the service is super reliable. All the products were shipped like clockwork.
I had one issue with bottle having leak and they promptly addressed my concern to my satisfaction.
Overall highly recommended!
In a world where standards of customer service fluctuate dramatically, FragranceBuy stand out head and shoulders above the rest as being excellent. For nearly 8 years they have provided me with faultless service and an unbeatable offering of Colognes and Perfumes. They are our go-to place for fragrances and if you haven't tried them, I urge you to do so with confidence that you will be 100% satisfied, time and time again. I wish I owned this business!
Great products at great prices and delivered quickly! There is not much more than can be said other that 'Just Excellent'!
Had a couple issues, and they were quickly resolved by their excellent customer service.
Will be purchasing again soon.
Ordered three items. No issues at all. Will be ordering again.
Upon opening the package I was quick to realize that the bottle had leaked. There was a layer of liquid over the whole bottle. Dried it off, put it away and went on with my life, things happen. Later that day or possibly the next, reach for it and see that once again it's covered in itself. The process repeats again and again.
Rare discontinued fragrances, low prices, amazingly fast shipping to the U.S.A., and if there is ever a problem with an order, they solve it fast. What more could I possibly ask for? I am a fragrance collector and will be doing mega-business with fragrancebuy.ca going forward. Very impressive!
I had an order for five bottles and received them in perfect condition in the signature red box. The package came on time and I'm glad that there are no shipping options other than Post. Thanks Fragbuy!.
I was able to grab the hard-to-find Dior Homme Parfum at a great price. The shipping was super fast as well, with it being delivered to the southeast US in only 5 days. I've never had a negative experience with FragranceBuy and they remain one of my favorite sources for fragrances. My only suggestion is to look into their notification system as there have been a few instances where I've signed up to receive restock notifications, but did not receive one. This was one of those times. Luckily a Facebook friend noticed it in stock and let me know about it.
Always a good experience with Fragrancebuy.ca
Deep discount on top of already reduced prices. Only thing I don't like is the shipping cost. I'm in NYC and it has to cross an international border, so I get why it can be pricey. However, if you earn enough "sprays", or you buy five or more items, you can get free shipping.
I have made a purchase of 14 fragrances, all came faster than I though it would take. The package was secure, everything arrived in excellent condition and I'm satisfied with the deals I got. Thanks FraganceBuy.CA!
I found out about Fragrancebuy on YouTube. I was originally skeptic because the prices seemed too good to be true, but then I saw the great reviews and decided to give it a shot. I'm so glad i did. I have ordered several fragrances from this website. All are 100% authentic, and always arrive in great condition. They also have very fast shipping (coming from Canada to the states), and excellent customer service. Highly recommend!
I have bought most of my fragrances from fragrancebuy. A lot of them!
They are helpful, caring, amazingly priced and deliver so quick that it's faster to order then going to the mall.
Thank you Fragrancebuy!
Best website there is to buy fragrances. Huge variety and great prices. Shipping is always so fast and reliable. I've been buying with feagbuy since 2019 and never had any issues. Keep up the good work!
When you have prices this good, some people may wonder what the catch is. The only downside to a website like FragranceBuy usually, is that shipping takes a while. But, even being in the US, shipping for me has been timely and effective and all of my products have arrived in great condition. I will 100% be back time and time again with future fragrance purchases!
They just reached out asking me for another phone number and email although ive already placed an order and never had such problem with other website to then inform me that i should use PayPal and until my order will be canceled
Excellent experience with fragrancebuy. Ordered high end cologne and everything was legit. I made sure to read a lot of reviews before ordering and you can believe the good ones. Shipping was unbelievably fast (Ontario) and I received my order next day. I made three different purchases and all went very well without issue. Will definitely be ordering again. If you are looking to save some money and deal with a great company, give these guys a try!
Answer: Hello Griffin, we're truly sorry to hear about the issue with the batch code on the Greenley you received. We understand that in the online shopping world, it gets difficult and scary to identify the real fragrance sellers from the fakes. But when it comes to our reputation, FragranceBuy takes it seriously. We're not in the industry for the short-run. We're veterans and proud to showcase a 100% authenticity guarantee. Since we house all products ourselves at our warehouse, we take full quality control over our internal supply chain. We'd be glad to look into this issue further on help@fragbuy. Ca. We look forward to hearing from you at your earliest convenience! Best regards, The FragranceBuy Team
Answer: Hello Dan, we understand that in the online shopping world, it gets difficult and scary to identify the real fragrance sellers from the fakes. But when it comes to our reputation, FragranceBuy takes it seriously. We're not in the industry for the short-run. We're veterans and proud to showcase a 100% authenticity guarantee. Since we house all products ourselves at our warehouse, we take full quality control over our internal supply chain. Best regards, The FragranceBuy Team
Answer: Hello Frank, no worries, we currently ship to the United States. Please find our current shipping policy here: https://fragrancebuy.ca/pages/shippingschedule Best regards, The FragranceBuy Team
Answer: Hello Cheikh, unfortunately due to the flammable nature of fragrance making it classified as dangerous goods, we are unable to ship anywhere past the United States or Canada, at this time. Our sincere apologies for not having better news. Best regards, The FragranceBuy Team
Answer: Hello Lisa, we like to find the best possible price for our customers and this can take some time, so it is hard for me to give you an accurate ETA. I will add the product to our future product acquisition radar but no promises on the ETA. I sincerely apologize for not having a more definitive answer for you and for any frustration or inconvenience this may have caused. Best regards, The FragranceBuy Team
Answer: Hello Jorge, Thank you for reaching out, we would be glad to assist. Unfortunately due to the flammable nature of fragrance making it classified as dangerous goods, we are unable to ship anywhere past the United States or Canada, at this time. Our sincere apologies for not having better news. Have a wonderful day! Best regards, The FragranceBuy Team
Answer: Hello Lysanne, Thank you for reaching out, we're happy to help. We can assure you all the products we sell, including testers, are 100% brand new and unused (unless mentioned otherwise on our website) and we ship out the products in pristine condition. Our goal is to make your shopping experience optimal, comfortable & simply excellent, both during purchase and after. I'm afraid some testers have a slightly lower fill level from the manufacturer, this prevents leaking and any damage sustained during transit. Please don't hesitate to reach out if you have any further questions or concerns and we'd be glad to assist. Wishing you a wonderful afternoon! Best regards, The FragranceBuy Team
Answer: Hello, Thank you for reaching out, we're happy to help. EDT means Eau de Toilette, it is a lighter concentration with higher alcohol content (less fragrance oils). We recommend learning more about fragrance concentrations and ingredients on fragrance community websites like Fragrantica and Basenotes (the forums may be especially useful). Please don't hesitate to reach out if you have any further questions or concerns and we'd be happy to help on help@fragbuy.ca Warm regards, The FragranceBuy Team
Answer: Yes, Fragrancebuy Canada is known for selling 100% authentic products. They take pride in sourcing genuine fragrances directly from trusted distributors, so you can shop with confidence. Many fragrance enthusiasts rely on Fragrancebuy for their extensive collection of designer and niche perfumes, and the site's reputation speaks for itself. With their quality guarantee and customer-focused approach, Fragrancebuy ensures that every product you receive is the real deal.