FragranceBuy Reviews Summary
FragranceBuy has a rating of 4.8 stars from 7,119 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FragranceBuy most frequently mention customer service, great prices and fast delivery. FragranceBuy ranks 3rd among Perfume sites.
Instant Feedback
Ordered on early May, delivery should be on mid of May but i missed the delivery time without further notification, so I request the CS team reroute the parcel to specific collection center for myself pick up on 23 May. However, CS team and delivery team did not reroute to the correct address that I confirmed previously, they even send it to limited service post office without notice me until I found out while I passed by the collection center randomly. After discovered their huge mistake with those back and forth emails around 20 days, my parcel still cannot be located yet and the negative working style from both parties really makes people annoying Updated edit:
I did mentioned refund is my least option at previous replies, however CS team did not get my point from very beginning, and even it's not my option now, since I got refunded automatically as order cancel and no further follow up for this case, which make me much more disappointed.
Please respect to customer willing and answer question directly instead and writing apologize, it give no help for the case
The shipping was made within a week and I received my package within 10 days.
Always a great selection, and quality.
Wonderful new fragrances.
I've been purchasing fragrances from fragrance buy ca. For a few years now a I honestly haven't had any problems at all. All fragrances have been legitimate and so reasonably priced. I will definitely keep buying from you guys. Thanks!
Fragrance buy has some amazing perfumes that other websites don't! Especially in Canada. The item I wanted was out of stock, but it restocked super fast. My order was shipped right away (though UPS held it hostage for 6+days, not fragrance buy's fault) and it was safely and securely packaged. Very happy with my order. If anything could be improved it would be to offer free shipping at $100- I'd definitely order more frequently as I don't often need 5 bottles at the same time to get free shipping as is.
I ordered a bottle of Dolce by D&G and Armaf Club de Nuit Intense, and let me tell you—I'm now walking around like a fragrance commercial come to life. The bottles arrived faster than I could say "eau de toilette," and the discreet packaging made it feel like I was part of some undercover scent mission. Best part? The prices were so good, I had to double-check I wasn't dreaming. A+ experience. My nose and my wallet are both very happy.
I have been a returning customer spanning over 3 years now. I love the pricing, flexible payment options, quality and end to end shipping of the product, happens very fast. 100% recommend
Best prices best selection. Shipping was safe and secure and fast.
I will never pay full retail price for a fragrance again. This website has been a life saver for me!
The creed I bought has no smell. As if it was outdated or badly stored …
Hello Vahid, we sincerely apologize for the scent issue you're facing with the Creed you received and for the frustration, inconvenience and disappointment this has caused. We kindly reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team
I ordered many different parfumes including a few testers. One parfume arrived scratched and all of them was super hot in temperature. Probably they were long time in hot car. When I sprayed them, all of them smelled weird and rotten, not sure if overheating them was the reason. But definitely didn't smell like quality original Parfume.
Incredible pricing and authentic products, shipping was incredibly fast within 3 days, and insane catalogue. Will be making future purchases shortly!
Easy purchasing experience, shipping was fast and reliable. Price was unbeatable
Great selection and good deals I was pleased with the service - shipping can be better
First time buying and has best prices and fast shipping! Will be purchasing more from here.
Bought two frags that I have been eyeing for sometime. Both are clones but are absolutely just as good of not better than the originals. Fast shipping and secure packing so my fragrance boxes were undamaged. Thanks a bunch, and I will shop again.
FragrancebuyCa has a great selection of fragrances at fair peices. Fast shipping and well packed items.
I think the products are authentic but customer service could be improved.
Hello Darlene, we sincerely apologize for the poor customer service you received and for the frustration, inconvenience and disappointment this has caused. We kindly reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team
In one word? Horrific. In two? Horrifically traumatic. My box arrived empty and clearly tampered with. Instead of dealing with it, Fragrance Buy obliquely accused me of theft and threatened to send someone to my house. I had to threaten them with my own police report and chargeback to get my money refunded. Comparing notes with other shoppers on Reddit has shown me that numerous people have had the SAME issue recently. Avoid at all costs - something deeply shady is going on over there.
Hello Carol, we're truly devastated to hear about your experience and we sincerely apologize for the distress this has caused. This falls completely short of our standards, and we take your concerns about the empty package and our response extremely seriously. We kindly reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team
From the business
Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, we sincerely apologize for the unpleasant experience you've had with the delivery of your recent order. There is no excuse for the series of errors that occurred - from the missed delivery notification, to the incorrect rerouting, to the lack of communication about the location change. We truly apologize on behalf of FedEx and we have immediately processed a full refund for your order. If our resolution and commitment to improvement has helped address some of your concerns, we would be grateful if you might consider updating your review to reflect the final outcome. Thank you again for bringing these issues to our attention and giving us the opportunity to make things right.
Best regards,
The FragranceBuy Team