On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.
Forward2Me Reviews Summary
Forward2Me has a rating of 4.5 stars from 2,094 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, perfect condition and quick response. Forward2Me ranks 3rd among Mail Forwarding sites.
We monitor reviews for authenticity
I enjoyed the smooth transactions that forward to me does. These guys are professional
Seller seemes to made a mistake when the seller sent my purchased goods to forward2me, and once the package was shipped from forward2me to me, but the import inspection in my country determined that it was against the law and the package was sent back to forward2me's warehouse. Jane and Regilyn were kind, courteous and prompt in their response to this difficult issue, which resolved the problem. I am really grateful to them both.
I used forward2me to ship an item, however it was more expensive than the standard method of shipping without using forward2me.
It would appreciate to have brother option of shipping pricing.
Couldn't have asked for better service from UK.
Germany and USA warehouse and forwarding still needs much improvement.
Hi Gaurav.
Many thanks for your feedback.
We are sorry that you are dissatisfied. Please be assured we are aware of the customs issues that have arose with your DHL shipments.
One of my customer experience agents is currently working on your case and is currently waiting for further details to be provided from our EU team.
We will be back in touch with you to provide further updates as soon as possible.
We apologize for any frustration or inconveninece this is causing you and we appreciate your continuous patience and cooperation.
We hope you will reconsider your current rating of our service.
Kind Regards
Hayley
I recently had a shipment where I received the wrong item. Thanks to a careful description by forward2me, and some thoughtful return to sender features, Forward2me made the return process painless, and forwarded the correct items as soon as they arrived. Much appreciated service.
None of the UK eBay sellers would ship to USA. So after some research, I decided to try Forward2Me. Not sure on the shipping and handling cost but wanted the parts anyway. So I added the provided UK address to eBay and purchased the items. Once the items arrived at Fordward2Me, it only took a few days for them to get the items shipped via UPS to the USA. Their pricing was fair and less than I thought it might be. However, I wasn't expecting to pay customs which I know if the government and not Forward2Me.
The customer communications via email was excellent too.
I would recommend Forward2Me to anyone needing that kind of service. Just know the shipping and the custom charges might be high.
I would recommend this to anyone looking for great customer service.
Their process is well thought out and has been integrated well into their website. My U. K. post address was clearly communicated and thus easy for me to understand, for foreigners located in other parts of the world, understanding another country's addresses isn't always straight forward, which could lead to other (shipping) problems when placing the order. The packed was received by them and forwarded to me within 24 hours. I received it within another 48 hours. Their price was fair. Shipping options were plentiful.
Other forwarders I used in the past were a nightmare and extremely expensive.
I wouldn't hesitate to user Forward2Me again or recommend their service to others.
Fast option to buy UK products in Canada. Note you'll have to pay the 20% VAT if you use their personal shopper service. Would be great if they could setup the personal shopper service with a Guernsey billing address.
Very friendly staff and up to the job
Wish you all the best
Kat has helped me deal with a shipment that was lost by DHL in Germany. She has been incredible every step of the way, from chasing DHL for answers, to getting a refund issued for the lost items.
Five stars is not enough!
Hi Tania.
Thank you so much for your feedback, its really good to hear that you are happy with the support Kat has provided you along the way and we look forward to helping you again soon.
Kind regards,
Hayley
Fast shipping, reasonable price. Fast response from customer service.
I'm really happy with the service that forward2me provided! I received email notifications every time when something changed with my packages. I needed some assistance about declared values for customs and their customer service team replied to my question very fast and they were really helpful. I'll use them again!
I took a lot of mails till all worked the way it was supposed to be. Finally my order arrived in perfect condition and well protected.
Hopefully the next orders will work without mailing over weeks.
Hi Andre,
Many thanks for your feedback.
We apologize for the unnecessary long delays with the processing of your alcohol package.
We would like to reach out to you directly via email to discuss this matter with you in more detail.
Please keep an eye out for our email.
We hope you will reconsider your current rating of our service.
Kind Regards
Hayley
I've been using their service for about two years now. Before this, I've used at least three other international services, and this one is the best. Their customer support is excellent and on point, their package handling is methodical and prompt, and their portal works very well. They operate in the geographies I'm interested in: EU, UK and the US.
Hi Shuvam.
Thank you for this amazing review!
We really appreciate your feedback and very pleased to hear that you are satisfied with the service we offer.
We are looking to introduce warehouse locations worldwide over the coming years. Watch this space!
We look forward to working with you again very soon.
Take care.
Kind Regards
Hayley
Always helpful with task and support. They go above and beyond great customer service
Always a pleasure to communicate with the friendly and helpful staff at Forward 2 Me. Special shout out to KAT, whom always is incredibly kind and helpfl.
Regards,
Robert
Hi Robert.
Many thanks for this amazing review.
It is so lovely to read your feedback and learn that you have had a great experience through our services.
I am so pleased that Aimee was on hand to both support you and assist you with all of your questions and concerns from start to finish.
On behalf of everyone at Forward 2 Me, we really appreciate your positive comments and continuous support of our business.
We shall look forward to offering you our shipping services again very soon.
Take care and stay safe.
Kind Regards
Hayley
I was in close contact with Chris from Forward2Me who led me through the whole process of accepting and shipping my package from Germny to my country.
The attention I got was excellent. Very quick and helpfull response to all my recourses.
I will definately use Forward2Me services in the future and strongly recommend every one who need forward shipping to do so as w.
Chapo...
Hi Benny.
Many thanks for this amazing review.
It is so lovely to read your feedback and learn that you have had a great experience through our services.
I am so pleased that Chris was on hand to assist you with all of your questions and concerns from start to finish.
On behalf of everyone at Forward 2 Me, we really appreciate your positive comments and continuous support of our business.
We shall look forward to offering you our shipping services again very soon.
Take care and stay safe.
Kind Regards
Hayley
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Mail Forwarding Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Takumi.
Thank you so much for your feedback, its really good to hear that you are happy with the assistance and support that Psalms provided to you along the way.
I will pass on your gratitude personally.
We shall look forward to offering you our shipping services again very soon.
Kind regards,
Hayley