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Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.
Forward2Me Reviews Summary
Forward2Me has a rating of 4.5 stars from 2,094 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, perfect condition and quick response. Forward2Me ranks 3rd among Mail Forwarding sites.
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I never received the package they are asking for 250 dollars in tax for a 200 dollar item. It's a bloody joke
I'm a regular user of the platform and spend some good money there. Recently I haven't received my parcel and for 3 weeks the staff keep telling me they are chasing FedEx. This is not acceptable.
Hi Hervé.
Many thanks for your feedback.
We are sorry that you are dissatisfied. Please be assured we are aware of the issues that have arose with your FedEx shipment.
One of my customer experience agents is currently working on your case and we are currently waiting for further details to be provided from the courier.
We will be back in touch with you to provide further updates as soon as possible.
We apologize for any frustration or inconveninece this is causing you and we appreciate your continuous patience and cooperation.
We hope you will reconsider your current rating of our service.
Kind Regards
Hayley
They received my package, then sent it to me in perfect condition, will use again.
Trying to make a purchase from a German eBay Seller, the seller did not ship to countries outside the EU because of nonEU buyers.
I found Forward2me through internet reviews. Forward2me provided me the opportunity to purchase an eBay item from Germany not available outside the EU. I was, furthermore, able to track the purchase from the Seller first through eBay and then through the shipper provided by Forward2me.
My experience with Foward2me It has been excellent. Customer service is first class always attentive to resolve or answer any questions you have. I'll keep doing business with them, for sure.
Too expensive and I payed also the customs. No make a sense to use this service
Hi Patrizio.
Many thanks for your feedback.
We are sorry that you feel dissatisfied, however, as per our terms of trade section 8, from our website, all shipments are dispatched through our services as 'Delivered Duty Unpaid' with all of the tracked couriers from all of our available warehouses. We don't have the accreditation to carry out the customs clearance and calculate the duties for the goods in advance. Any duties and taxes owing for shipments upon import into the destination country would be the responsibility of the receiver to pay. If you are disputing the total duties and taxes that have been charged for your shipment, it is the responsibility of the receiver to contact the courier from the destination country to review the charges further. We are not responsible for the duty and tax rates that are applied for shipments and all duty and taxes rates do vary from country to country. To avoid paying additional taxes we would advise for you to consider shipping from our Germany warehouse address.
I hope this helps you further and answers your concerns.
Please do let me know if you have any more questions or concerns and we would appreciate for you to reconsider your current rating.
Kind Regards
Hayley
Order only took a few hours to be sorted after delivery service dropped off the package at their warehouse. Next day package was out and arrived after the weekend. Extremely pleased with the service.
Very good service. Package arrived 2 days earlier than expected.
The guys that do the re-packaging do a fantastic job.
Well done Guys (and Gals)
Great service, quick and fair price
Great service, quick and fair price
Great service, quick and fair price
Everything worked as expected. Easy to use and easy to compare shipment options at various prices and guarantees depending on what you're shipping. Delivery was on time.
So fast and easy! Will definitely use again. Received my package in 3 days from UK to US.
I have been using forward2me for years now, never had a single issue, always satisfied. Absolutely great this time as well, very pleased, again, as always. Many thanks to everyone at fw2me!
Great and first class service! Definitely will continue to use y'all
The shipping of my product from original site to Forward2me was perfect and the time frame of reshipping it was also very speedy. But I believe there was an intentional inflating of my reshipping options/cost. My item was 7x4x2 inches, I have no idea what the box size was the item was sent in from the company ( it was cologne so use your imagination) but the repacking was a complete travesty. I was sent a box that could have held 2 laptops filled with tons of packing peanuts and I was given one delivery company and price option, 3 day express which I would have gladly saved money by choosing a slower service. Forward2me charges a minimal cost to resend it but why it would want to not charge slightly more and give less money to the delivery company's like DHL is beyond me. The cost was almost the same as having it shipped from the company. I will endeavor to never use this service again if possible.
Hi there,
Thank you for your feedback.
We are sorry that you feel dissatisfied.
I can see that we had identified that the products within your package were classed as dangerous goods for shipping purposes.
The cologne would have required a repack service to ensure the goods were packaged into the required size box to comply with Dangerous goods regulations for shipping internationally and we are only accredited to ship dangerous goods with DHL or FedEx services for shipping. Your package was repacked for the DHL Express service because the additional dangerous good surcharge fee with DHL service is lees expensive than with FedEx. This is the reason why you would have only been able to view one courier service at shipping stage.
Unfortunately the dangerous goods packaging requirements and additional surcharge fees are not established by ourselves but by the accredited couriers who each have to abide by the rules and regulations set out by International Air Transport Association. Therefore there is no negotiation on the set packaging requirements or dangerous goods surcharge fees for shipments containing products such as cologne.
We are sorry for any inconveniences.
If you still feel dissatisfied with the repacking that was completed for your goods please feel free to send an email and corresponding images of the package received to our Customer experience Team at info@forward2me.com who will be more than happy to look into this further for you.
I hope the information provided tis useful and we would appreciate it if you would reconsider your current rating of our service.
Kind Regards
Hayley
I never gave theme the permission to share my email with third parties. But I receive emails from Sitejabber which I never share my email with.
Hi Murat
Thanks for your review.
As per our terms of use section 7 we may share data with selected third parties. Forward2me send the review request email to you with the Site Jabber review link included. All customers who ship through our service will receive a review request from us to their registered email once a shipment has been confirmed as delivered by the courier tracking. The review email does not come from a third party company but by submitting a review from the link you would be entering into an agreement for us to process some of your personal data for marketing purposes.
If you do not wish to receive any notification emails relating to our service, there is the option to select the 'Unsubscribe' at the bottom of any emails that we send to you and we can also arrange for feedback notifications to be switched off from your account if required. Please contact our Customer Experience team to request this in writing.
I hope this helps you and we would appreciate it if you would reconsider your current rating of our service.
Kind Regards
Hayley
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Hassan.
Many thanks for your feedback.
We are sorry that you feel dissatisfied, however, as per our terms of trade section 8, from our website, all shipments are dispatched through our services as 'Delivered Duty Unpaid' with all of the tracked couriers from all of our available warehouses. We don't have the accreditation to carry out the customs clearance and calculate the duties for the goods in advance. Any duties and taxes owing for shipments upon import into the destination country would be the responsibility of the receiver to pay. If you are disputing the total duties and taxes that have been charged for your shipment, it is the responsibility of the receiver to contact the courier from the destination country to review the charges further. We are not responsible for the duty and tax rates that are applied for shipments and all duty and taxes rates do vary from country to country.
I hope this helps you further and answers your concerns.
Please do let me know if you have any more questions or concerns and we would appreciate for you to reconsider your current rating.
Kind Regards
Hayley