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Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.
Forward2Me Reviews Summary
Forward2Me has a rating of 4.5 stars from 1,970 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, quick response and perfect condition. Forward2Me ranks 3rd among Mail Forwarding sites.
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They were really helpful and answering very promptly and competent
Jane is an amasing assistance.she work like magic. Always there to assist and always ready.wow that what this company need
My experience was excellent with Regilyn, she was exceptional and professional with her kind words or reassurance. My fears were put to rest after she spoke to me.
Hi Ferguson,
Thanks for the 5 star review for Regilyn!
Very nice, comely and quick assistance made me dread less from this new style of phoneless support s
I had been really worried this parcel went missing as, two months following arrival, it had not appeared in my inbox. However, when I queried it, Jane, one of the forward2me staff replied within a day, and located the parcel.
Hi Ann,
Many thanks for the 5 star review for Jane!
I registered an account and used the account address when ordering a coffee machine that the web shop did not ship outside of Germany.
A few days later I received a notification that my parcel had arrived at the Forward2me warehouse and I selected a carrier and paid. A few days later my parcel arrived in Stockholm.
Simple as that.
Well handled, quick and efficient. Consultant explained everything so well and I was easy to understand without going back to reconfirm with questions
Hi Maria,
Thanks for the 5 star review for Nica!
Many thanks,
Forward2me
Best service every! I love how Jane can calmly help you and always professional. I haven't missed anything ever since I tried them out! My parcels get to Namibia on time
I had some questions and requests that Joyce from the UK warehouse helped me with
Fast response, informative and helpful
Thanks!
Hello Guy,
Thanks for the 5 star review for Joyce!
Navigating onforwarding was new to me. Jane helped me every step of the way with exceptional professionalism and warmth. You are not just another customer at Forward2Me.
Hi Damien,
Many thanks for 5 star reviews for Jane!
Many thanks,
Forward2me
Windy is amazing in resolving my problems. She is very polite and very good in communicating. Hope I ll get to experience the same in future.
Hi Karishma,
Thanks for the 5 star review for Jane!
Many thanks,
Forward2me
I was double checking the status of incoming package and after the time frame of repackage of two available items for shipping, which Jane kindly helped and assisted, Thank you Jane for your prompt support.
Hi Givi,
Thanks for the 5 star review for Jane!
Many thanks,
Forward2me
Service works but a very expensive experience, not sure why i am being forced to write 50 words either!
Hi Joseph,
Thank you for taking the time to share your valuable feedback with us. At Forward2me, we are committed to continuously improving our services and ensuring that your shipping experience is seamless, transparent, and worry-free.
To address your concerns and provide added value to our customers, we offer two features that you may find beneficial:
Price Match Guarantee: We understand the importance of getting the best value for your money. If you come across a competitor offering a better price for the same service, our Price Match Guarantee has you covered. Simply share the details with us, and we will match that better price. Learn more about this feature here.
Free Return to Sender: In the event that the shipping costs exceed your expectations, even after exploring various options, our Free Return to Sender service allows you to send the package back to the retailer at no extra cost. It's a hassle-free way to reconsider your purchase without worrying about return expenses. Discover more about this service here.
Our primary goal with these features is to provide you with a risk-free shipping experience and ensure your satisfaction with our services.
If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your trust in Forward2me, and we look forward to serving you in the future.
Warm regards,
Forward2me
I had an oversized parcel to freight which took a bit of organising. Regilyn at the Preston warehouse was an amazing help in getting it to me safely. She was always on hand to answer questions and was polite, helpful and professional.
Hi Emily,
We wanted to take a moment to express our gratitude for the fantastic 5-star review you gave (Regilyn)! Your feedback means a lot to us.
Thank you for choosing Forward2me.
Many thanks,
Forward2me Team
Joyce was great! Thank you for all the help, you resolved my issue 1000%, thanks again!
Hi Harry,
We wanted to take a moment to express our gratitude for the fantastic 5-star review you gave Joyce! Your feedback means a lot to us.
Thank you for choosing Forward2me.
Many thanks,
Forward2me Team
Hi Lucas,
Thanks for the 5 star review for Jane!
Many thanks,
Forward2me
It's a helpful service for forwarding shipments. The support staff is lovely (thank you Jane for all that you did), and the only downside is that it's a bit expensive.
What started off very choppy with Forward2me in my first week was handled very well by Regilyn at the Customer Support team.
It's my first time using this service, and ordered items from Fred Perry UK to be shipped to Singapore - a couple shirts and a cap to be exact. When it arrived at the forward2me UK address, it was first flagged as unsafe - and the only option I had was to repack it (and hence the more expensive shipping options). I contacted their customer service team, and Regilyn responded and removed the flag, marking it as safe. Not entirely sure how 2 shirts are unsafe - but that's a story for a different day.
Unfortunately this led to the next issue, I wasn't able to find the Lite and Lite X options for direct shipping, and all that was available was 60 GBP shipping option, which were prohibitively expensive for shipping items worth 100 GBP. This was a complete mismatch to their pricing calculator, which I had used for the same dimensions and weight for my package - the options and pricing there were a lot cheaper than the actual options I was presented with.
After a few days of back and forth emails with their customer support team to ask for clarifications, which was frustrating me as nobody bothered to respond to me properly, Regilyn finally took ownership, called me and assured me that she will ensure that my concerns were addressed, and within minutes I had confirmation that the package was going to be sent to Singapore.
From being a frustrated customer, she really stepped up to make sure my questions were finally getting the response from forward2me.
Joyce (US warehouse) was very helpful and friendly.
Hi Ak,
Thank you for your recent 5-star review regarding the assistance provided by Joyce.
Many thanks,
Forward2me
I used this service for an Etsy purchase. I'm buying a lot of things for my upcoming wedding and I saw some items on Etsy that only shipped to the UK. I looked up ways to ship to the US, and foward2me looked like the safest bet. Going into it I was a bit hesitant, just because my purchases were so big. But, their customer service team did a great job assuring me that the packages were in safe hands. It only took about 5-6 days to receive my package and that's including shipping from retailer to my UK address. A little pricey but would definitely use again.
Nica, the agent who handled my complaints went the extra mile to ensure my issues were addressed within a reasonable time. A professional work done overall!
Hi Albert,
Thank you for taking the time to share your positive experience with us. We're delighted to hear that Nica, our dedicated agent, went the extra mile to address your concerns promptly.
Thank you for choosing Forward2me. We look forward to serving you with the same dedication in the future.
Best regards,
Forwar2me
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Joeliff,
Thanks for the 5 star review for Jane!