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From the business
Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.
Forward2Me Reviews Summary
Forward2Me has a rating of 4.5 stars from 1,970 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, quick response and perfect condition. Forward2Me ranks 3rd among Mail Forwarding sites.
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Everything has been done perfectly, I would advise this company for shipping ans declaring parcel value.
Jane helped me resolve doubts so that my shipment was more appropriate to my needs, she managed different actions that allowed me to have a good resolution. I am very grateful
Fast and smooth service just fixe stars! The best way to make make your deliveries out of UK to Europe!
I would like to express my profound gratitude to Forward2me UK for their exceptional service and unwavering dedication.
Today, it is rare to find an international parcel forwarder that stands out for its professionalism, reactivity, and ability to solve problems efficiently.
Régilyn demonstrated a willingness to anticipate and act quickly in resolving my request. All in all, my parcel arrived. I'm delighted!
Hello Mhoëily,
Thank you so much for your incredibly kind words and for taking the time to share your experience with us. We're thrilled to hear that you were especially impressed with the service provided by Forward2me UK and Régilyn in particular.
Our team works tirelessly to ensure that each customer receives the highest level of professionalism, responsiveness, and problem-solving expertise, so it's truly rewarding to know that we've met your expectations.
If you ever need assistance in the future or have any questions, please don't hesitate to reach out. We're here to help!
Excellent service, fast reliable. As soon as item i received it is ready to go out with a variety of shipping options.
Nica helped get me my order after it got sent back she kept me updated throughout the process
Hello Robert,
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We're thrilled to hear that Nica was able to assist you in getting your order, even after it encountered some challenges. Providing excellent service and keeping our customers informed every step of the way is always our top priority.
If you ever need assistance again in the future, please don't hesitate to reach out. We're here to help!
Warm regards,
Regilyn
I had a problem with my customs office. With the assistance of Jane I was able to receive my parcel within a week after 2 weeks of it being held up at the customs office. She provided A+ customer services, Forward2me has won a customer with me 👏🏾
Hello Siphesihle,
Many thanks for your 5 star reviews to Jane!
Kind regards,
Regilyn
Great customer service just need to be patient
Thank you for your return call Kat and many thanks to Jane and Aimee
Hi VAHAB,
Thank you for taking the time to leave your feedback! We're delighted to hear that you had a positive experience with our customer service team, and we greatly appreciate your patience and understanding throughout the process.
We'll be sure to pass on your kind words to Kat, Jane, Aimee, and the rest of our team. If you have any further questions or need assistance in the future, please feel free to reach out. We're here to help!
Best regards,
Regilyn
I contacted customer service at forward2me and I was very happy with the speed and outcome. Big thank you to Jane!
Hello Barry,
Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a first-class experience with our customer service team, and we're delighted that Jane was able to assist you promptly and effectively.
Your satisfaction is our top priority, and we're glad we could meet your expectations. If you ever need assistance in the future or have any questions, please don't hesitate to reach out. We're always here to help!
Thanks again for choosing Forward2me. Have a fantastic day!
Best regards,
Regilyn
I'm not good english,She is very good.But Dear EBAY, It is stressful to be asked for this kind of review every time.
Hello Sachiyo,
Many thanks for your 5 star reviews for the assistance you've got from Forward2me.
Should you need further assistance, please don't hesitate to get back to us.
Kind regards,
Regilyn
Jane was really helpfull with my query. She was prompt and courteous. She provided an update of my order which was received at their UK warehouse but was not moved to the "In Review" section. I have been using Forward2me for quite some time now and I am really impressed with the services that I am getting. Wait times are literally non existent, you will get updates in an Instant. People like Jane are the real asstes of the company. Keep up the good work Jane!
Hi Rohan,
Many thanks for the 5 star reviews!
Thank you so much for your help in processing my shipment. I also hope the turnaround time will also improve
Hi Joyce,
Many thanks for the 5 star review for Joyce!
I give them 5 star rating, I'm impressed with customer service. They're able to address all my issues in a professional manner
The shipment was received, processed and sent in a timely fashion and my whole experience was really positive.
Forward2me keeps exceeding my expectations. Aimee was fast responding to my initial email. The UK warehouse quickly repacked and updated the shipping rates for me and then Aimee followed up immediately to let me know my packages were ready to be shipped. I couldn't be happier with this service. Thank you so much for everything you guys do and allowing me to shop across the ocean for treasures I love!
Honey and the UK warehouse have been a pleasure to work with so far. I am new to this service and there was an issue with a package but Honey emailed me and took care of it quickly and resolved the issue without delay. I am impressed with the excellent communication so far and would recommend this service! Thank you.
Joyce provided a quick and thorough support about my queries regarding German warehouse.
Hi David,
Many thanks for the 5 star review for Joyce!
Excellent service from Joyce. I had some questions and she show me that she has the right answers to my concerns. Many thanks.
Hi Apostolis,
Many thanks for the 5 star review for Joyce!
I was faced with an issue whereby one of the parcels contained Batteries (DG), and could not be repacked for shipping. Nothing could be done from my end if it was not for JOYCE from the UK warehouse. I am therefore writing to express my sincere gratitude for the exceptional assistance she provided me during my recent online support inquiry.
Her professionalism, expertise, and commitment to resolving my issue were truly outstanding. Despite the slight complexities of the problem I faced, she patiently guided me through each step of the process, ensuring that I fully understood the solution. Her clear communication and willingness to go above and beyond greatly eased my concerns and left me feeling confident in the resolution. I am truly grateful for her assistance and commend her for her outstanding performance. Her exemplary service has undoubtedly strengthened my trust and confidence in 'Forward2Me', and I will not hesitate to recommend her services to others in need of support.
Hi Davis,
Thanks for the feedback and 5 star review for Joyce!
Very good service. A bit confusing at first, but the client relations service was great!
I wanted to order some heated insoles from Amazon.de that could not be shipped by them to the US. I used the estimation tool at Forward2Me to see approximately how much it would cost to have them forwarded based on the size and weight of the package. It was expensive, as expected, but I decided to go ahead with my order to Amazon.de and pay for forwarding.
When the insoles arrived at Forward2Me, there was a hassle about the fact that they have lithium batteries (that get shipped everywhere, all the time, with a simple notification on the outside of the package). Forward2Me apparently wanted to add a charge to me initially for the batteries (even though Amazon.de had shipped to Forward2Me free) as if this were something unusual. However, they backed off that (probably due to my Support person's intervention; see below).
Once the idea of an added charge for lithium batteries was worked out, what should have happened was that I would get to choose from a menu of shippers showing their prices and service times for my package. That did not happen. I was presented with one "option" with a price much higher (about double) what the lowest price shippers on the estimation tool had shown. This brought my total price for the already expensive insoles to a crazy level, so I requested Forward2Me to return the insoles to Amazon.de so the purchase price could be refunded to my credit card.
In spite of the fact that Amazon.de offered free shipping on the return, I anticipated that Forward2Me would want to charge me something for their trouble.
This did not happen, likely due to the excellent support I received throughout this lengthy, time-consuming process from Nica at Forward2Me. Nica was great. I have run Support teams in my past corporate life, so I am a connoisseur of customer support and like to think that I know what I am talking about in this regard. Great job, Nica! And if Nica was great, probably the manager of the Support team knows what they are doing.
Hi Dennis,
Thank you for taking the time to provide detailed feedback.
Firstly, I want to express my sincere apologies for the inconvenience and frustration you encountered throughout this process.
I have checked the conversation with one of the agents, its appear that your packages were marked as battery and however, as they are 2 batteries in equipment it wont restrict you from shipping directly from your account.
I apologize for any confusion or inconvenience caused by the discrepancies between the estimated and actual shipping costs. However, if you have the correct weight, dimensions and if you added the correct city and post code from pricing page you will get the same shipping cost as your physical packages.
I also want to note, that we do not offer forward2me lite and lite x from the Germany warehouse this is only being offered from the UK warehouse only.
Your feedback regarding Nica's exceptional support is greatly appreciated, and I'll make sure to pass on your kind words to her and the rest of our support team.
Regarding your concerns about our business model, please know that we take all feedback seriously and are continuously working to improve our processes and communication to ensure a more transparent and seamless experience for our customers. We have reached out back to you on email to get further information about this feedback.
I hope to have the opportunity to restore your confidence in our services.
Kind regards,
Forward2me
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Hi Azeem,
Many thanks for the 5 star review for Jane!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Camilo,
Thank you so much for your wonderful review! We're thrilled to hear that Jane was able to assist you effectively and provide you with the support you needed to ensure your shipment met your requirements.
At Forward2me, we strive to provide top-notch service to all our customers, and it's fantastic to hear that Jane's efforts made a positive difference for you.
If you ever need further assistance or have any questions in the future, please don't hesitate to reach out. We're always here to help!
Warm regards,
Regilyn