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Forward2MeReviews 1,970

4.5

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From the business

Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.


forward2me.com
Preston, Lancashire, United Kingdom
+23
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Forward2Me Reviews Summary

Forward2Me has a rating of 4.5 stars from 1,970 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, quick response and perfect condition. Forward2Me ranks 3rd among Mail Forwarding sites.

service
123
value
95
shipping
92
returns
40
quality
83
This company responds to reviews on average within 5 days

We monitor reviews for authenticity

Massachusetts
1 review
0 helpful votes
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Fast Customer Sevice Response
April 6, 2024

I recieved fast customer service regarding the tracking number for my package to be forwarded to my home address. This is my first time using the services Forward2Me and using FedEx Connect Plus.

Date of experience: March 27, 2024
A F. Forward2Me Rep
over a year old

Hi Jennifer,

Many thanks for the 5 star review!

Turkiye
1 review
0 helpful votes
Follow Ziya Kamal Khalil C.
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We are very cooperative with customers and we can discuss shipments with them and the response comes very quickly

Date of experience: March 25, 2024
A F. Forward2Me Rep
over a year old

Hi Ziya,

Many thanks for the 5 star review!

Canada
1 review
0 helpful votes
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Forward2me is outstanding
April 2, 2024

Highly recommended! Honey was very helpful with regards to customer service!

Date of experience: March 23, 2024
A F. Forward2Me Rep
over a year old

Hi Chris,

Many thanks for the 5 star review for Honey!

Norway
1 review
0 helpful votes
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Searching all over the internet for a freightforwarder, was kinda worried to be scammed. But Forward2Me delivered, and great repsonse. Thanks guys!
Recommended!

Date of experience: March 22, 2024
A F. Forward2Me Rep
over a year old

Hi Lars,

Many thanks for the 5 star review for Jane!

Singapore
1 review
0 helpful votes
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Thank you Jane
April 1, 2024

I am very pleased with the overall service extended by your Agent Jane.,,She has been very efficient and very fast response to my emails
Thanks once again Jane

Date of experience: March 22, 2024
Algeria
1 review
0 helpful votes
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Thank you to the customer service team for their constant assistance in solving all the problems we face, and special thanks to #JANE

Date of experience: March 21, 2024
A F. Forward2Me Rep
over a year old

Hi Aziz,

Many thanks for the 5 star review for Jane!


Gratitude and thanks
March 21, 2024
Previous review

Thank you for the help and excellent services, special thanks to #JOYCE and #JANE for solving my problem

Date of experience: March 11, 2024
Zimbabwe
1 review
0 helpful votes
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Excellent Customer Service
March 31, 2024

I received excellent customer service from Jane. 5 star service. Thank you!

Date of experience: March 21, 2024
A F. Forward2Me Rep
over a year old

Hi Tapiwanashe,

Many thanks for the 5 star review for Jane!

Australia
1 review
0 helpful votes
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This is the best I could do in my case. I needed something from UK, difficult to send to Australia because of the things the package had, I used this platform and the shipping price was reasonable, also the costumer center service was good, I talked with Jane and she was clear with her words, also made me understand how the process was, very recomendable.

Date of experience: March 21, 2024
A F. Forward2Me Rep
over a year old

Hi Felipe,

Many thanks for the 5 star review for Jane!

Malaysia
1 review
0 helpful votes
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Excellent beyond my thoughts
March 30, 2024

Superb service 5 star rating very helpful, fast response and great at solving problems

Date of experience: March 20, 2024
A F. Forward2Me Rep
over a year old

Many thanks for the 5 star review!

Switzerland
1 review
0 helpful votes
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I am a new customer at your Wilmington, Delaware, site and had some difficulty dealing with the various packing and shipping options that Forward2me offers. I wrote to your customer service and and received a reply from Nica, who took the time to meticulously explain the various options to me, which was extremely helpful. Thank you Nica for your help, it is greatly appreciated!

Date of experience: March 18, 2024
A F. Forward2Me Rep
over a year old

Hi Ursula,

Many thanks for the 5 star review for Nica!

Italy
1 review
0 helpful votes
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Bike from forward2ME
March 28, 2024

Joyce did a great work on helping to re-pack my bike to be sent from UK to Italy, he supported me in all the process, and answered pretty quickly. I Suggest to contact support, if needed, by WhatsApp, they answer immediatly.

By the way great service and professional, really suggested

Date of experience: March 18, 2024
A F. Forward2Me Rep
over a year old

Hi Enrico,

Many thanks for the 5 star review for Joyce!

Algeria
1 review
0 helpful votes
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خدمة جد ممتازة
March 25, 2024

خدمة سريعة و ممتازة بالفعل انصح بها و بشدة
خدمة سريعة و ممتازة بالفعل انصح بها و بشدة
خدمة سريعة و ممتازة بالفعل انصح بها و بشدة
خدمة سريعة و ممتازة بالفعل انصح بها و بشدة
خدمة سريعة و ممتازة بالفعل انصح بها و بشدة

Date of experience: March 15, 2024
A F. Forward2Me Rep
over a year old

Hi Hachemi,

Many thanks for the 5 star review!

Florida
1 review
0 helpful votes
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Germany to U.S. shipping
March 24, 2024

Ordered a time sensitive item from a German supplier that did not ship to the U.S. I setup my Forward2Me account in 2 minutes and then supplied the UK address to the German vendor.
The package arrived in the UK 3 days later, Forward2Me provided me with shipping options (I choose UPS Global) and I had the item 3 days later.
I would highly recommend this service.

Date of experience: March 14, 2024
Germany
1 review
0 helpful votes
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Win
March 24, 2024

The article with alcohol made things complicated and you have to contact us by email. There is potential for improvement here. Then the high postage costs from DHL spoil it; with DPD it would have been 75% cheaper.

Date of experience: March 14, 2024
A F. Forward2Me Rep
over a year old

Hi Rolf,

Thank you for your feedback.

We are currently working on automating the alcohol shipment process with DHL to streamline the procedure for our customers. Once this is implemented, you will no longer need to contact us via email to request repacking with DHL.

Additionally, it's important to note that DPD cannot transport alcohol shipments to EU countries after Brexit due to regulatory restrictions. This prohibition is within their network's policy.

If you have any further questions or concerns, please don't hesitate to reach out to us.

Many thanks,
Forward2me

Spain
1 review
0 helpful votes
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Customer Support
March 23, 2024
Updated review

Jane has been helping me with some doubts I had, and it was really great. I received the answers very quickly and I got all my questions answered, so I'm very satisfied.

Date of experience: March 13, 2024
A F. Forward2Me Rep
over a year old

Hi Patricia,

Many thanks for the 5 star review for Joyce!


Client service 10/10
February 15, 2024
Previous review

REGILYN has been in touch with me through email to help me with some doubts I had with the address and I got exactly what I needed. Plus, very kindly!

Date of experience: February 15, 2024
Turkiye
1 review
0 helpful votes
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Like working with this company
March 22, 2024

I like working with this company because they are really honest. They do not add an additional charge to the calculated shipping fee. Regilyn thank you very much for your help.

Date of experience: March 12, 2024
A F. Forward2Me Rep
over a year old

Hi Hakan,

Many thanks for the 5 star review for Regilyn!

Switzerland
1 review
0 helpful votes
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Was offered the option of combined shipping of three parcels, which was cheaper than sending or repacking them. Very satisfied!

Date of experience: March 12, 2024
Pennsylvania
1 review
0 helpful votes
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Options
March 11, 2024

Forward to me is now providing many more levels of shipping, making rates more affordable for those of us wanting to do business with UK stores. It has enabled me to do much more shopping in the UK.

Date of experience: March 11, 2024
Hong Kong
1 review
0 helpful votes
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Joyce san helped me solve the problem promptly. I appreciate it

Date of experience: March 10, 2024
A F. Forward2Me Rep
over a year old

Hi Akira,

Many thanks for the 5 star review for Joyce!

India
1 review
0 helpful votes
Follow Brijesh N.
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"Thank you, Nica and the Forward2me team, for your kind assistance throughout my use of your service. I truly appreciate your exceptional support and professionalism. Forward2me is the best in the game, and I am grateful for your help."

Date of experience: March 9, 2024
A F. Forward2Me Rep
over a year old

Hi Brijesh,

Many thanks for the 5 star review for Nica!