Overview
Forward2Me has a rating of 4.5 stars from 1,797 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, quick response and perfect condition. Forward2Me ranks 3rd among Mail Forwarding sites.
I shipped two articles of clothing. They said the packing had to be repackaged, which cost about $5 extra when I didn't see anything wrong with the original packaging. Overall, it cost more than $50 to ship when it normally costs $20
I signed up with Forward2Me years ago ( in the early days I believe) and have been a regular customer with the Germany, UK and US warehouse facilities. I have had many irregular and demanding situations over the years and I can honestly say that Foreward2Me has consistently delivered valuable service at a reasonable cost and I am truly grateful. Sometimes they even went out of their way to suggest a better solution for my situation. Their Customer Service was responsive and useful. I rarely leave reviews but have been so impressed over the years of service that I feel compelled to leave this review. Thank you to all the staff at Forward2Me!
Thank you so much for your thoughtful and detailed review! We’re happy to hear that you’ve been a loyal customer for so many years and that our services have consistently met your expectations. It’s especially gratifying to know that our team has been able to provide tailored solutions for your unique needs. We truly appreciate your kind words and your trust in Forward2Me.
Ideal service, friendly and professional contact. I used many times.
Thank you for your kind words! 😊 We're delighted to hear that you've had a great experience with our service and team. We truly appreciate your loyalty and look forward to assisting you again in the future!
Nica was very helpful with my most recent York House shipment issue. It got solved quickly and I'm glad with the solution. Thank you!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Bought 2 items on eBay from different vendors and had them sent to my UK forwarding address.
Both were received successfully. Then combined them and shipped to me in China via FedEx
Received them ahead of the estimated time, packaging was very secure so very happy - thanks
Many thanks for the 5 star review. 😊
Very easy to use website and gets the job done. Can order wtv I want from any store in the counties that they offer amazing opens up the marketplace
Thank you for your feedback! We're glad to hear you find the website easy to use and convenient for ordering from your favorite stores. We appreciate your support and look forward to serving you again! 😊
Customer Satisfaction Team
Everything was fast, smooth and without hassle. Definitely recommend!
Many thanks for the 5 star review. 😊
Answer time a bit too late but the service is good
Thanks for the feedback. We always strive to respond within the same day, and while this reply took a bit longer than expected, we’re glad to hear you were happy with the service.
We appreciate your patience and will continue working to improve our response times while maintaining high-quality support.
Customer Experience Team :)
The platform is totally reliable. In addition, it offers different transport agencies with different prices, giving the possibility of including transport insurance.
Completely satisfied with the experience.
Many thanks for the 5 star review. 😊
No issues in accepting or delivering the package, everything works as intended, very professional and easy to use and fantastic service! Overall amazing!
Many thanks for the 5 star review. 😊
A quick response from the support team, especially a detailed answer, especially from Nica's assistant, this helps a lot
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
A shipping charge initially advertised as £39 turned out to be over £50 with all the extra nickel-and-dime cost additions before checkout finally happened. For the volume the company ships, I know they're making an astronomical profit off of shipping charges that quite small companies charge about £10-£11 for. It's a racket, honestly.
Hi Kristin,
Thank you for your feedback.
I’d like to share some details about your shipment. It was shipped using FedEx Connect Plus, which is the most economical option we currently offer.
Your shipment weighs 2.38 kg and has dimensions of 30x15x20 cm. The shipping cost is generally determined by the volumetric weight, which considers the amount of space your shipment occupies rather than its actual weight. This method is standard across most couriers, including DHL and FedEx. However, when the actual weight exceeds the volumetric weight, the shipping price is based on the actual weight instead.
For your shipment, as it contains books, the cost of shipping was calculated using the actual weight of 2.38 kg.
We also noticed that you added the optional Combine and Repack for Safety and Delivery Confirmation Signature services.
We ensures your items are securely packaged to prevent damage during transit. This is particularly helpful for fragile or delicate contents. The Delivery signature, provides added security by requiring a signature upon delivery, ensuring your shipment reaches the intended recipient.
If you have any further questions or need assistance, please don’t hesitate to reach out.
Customer Satisfaction
I had a great experience with the service. It is really easy to use, doesn't require you to pay a monthly subscription, their interface is simple and straightforward.
I also had to contact support to ask questions related to their inbound processes at the US warehouse and got a very detailed reply through WhatsApp (thank you Nica!)
It's an excellent service for people like me who from time to time need to buy something that's both not available in their region and not shipped outside the manufacturer's country.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
I recently used Forward2Me's services for package forwarding and I'm incredibly impressed with the overall experience, especially the exceptional customer service I received. I had a slightly complicated situation involving a lost package and refund, and I want to specifically commend Windy and Jane for their outstanding handling of my case.
From the initial inquiry about the missing package, Windy was incredibly helpful and responsive. She patiently explained the steps involved and provided clear instructions, which made the whole process much less daunting. When I encountered a snag with my lost package, Windy stepped in and went above and beyond to find a solution. She explored different options, communicated with me regularly, and kept me updated on the progress. I was particularly impressed with their proactive approach and their willingness to go the extra mile to ensure a positive outcome.
What truly sets Forward2Me apart is their dedication to customer satisfaction. Windy and Jane's professionalism, empathy, and efficiency were truly remarkable. They transformed a potentially stressful situation into a smooth and ultimately successful refund process. Their communication was excellent throughout, and they always answered my questions promptly and thoroughly. I felt like a valued customer, and I genuinely appreciate their personalized attention.
Beyond the excellent customer service, Forward2Me's platform is user-friendly and efficient. The package tracking was accurate and reliable, and the overall process of receiving and forwarding my packages was seamless.
Thanks to Windy and Jane, I would wholeheartedly recommend Forward2Me to anyone looking for a reliable and customer-centric package forwarding service. Their exceptional handling of my refund process has solidified my trust in this company, and I will definitely be using their services again in the future. They are a true asset to Forward2Me!
Thank you so much for taking the time to share your experience! We are absolutely delighted to hear that Windy and Jane provided you with exceptional support during what could have been a stressful situation. Your kind words truly mean a lot to us, and we will be sure to pass along your praise to them—they will be thrilled to know their efforts made such a positive impact.
At Forward2Me, we strive to provide top-tier customer service, and it's incredibly rewarding to know that we were able to turn your experience into a smooth and satisfactory one. Your trust and recommendation mean the world to us, and we are honored to have you as a valued customer.
We look forward to assisting you again in the future! If you ever need anything, please don’t hesitate to reach out. 😊
They insist on repackaging the goods. Every time. I often doubt they reasons to do so. And this often takes days.
I pay for express delivery and 2 days later the goods are still not shipped! And no updates received from them.
Have to email them many many times so that they finally take action.
UNACCEPTABLE
Thanks for the feedback.
We understand how frustrating it must have been to experience delays and to have to follow up multiple times while answering the same questions repeatedly.
Please know that your feedback is taken seriously, and we are reviewing our processes to ensure better communication and efficiency moving forward.
We value your patience and appreciate your understanding as we work to provide a better experience for all our customers.
Best regards,
Customer Satisfaction Team
Complete rip off- I ended up paying a massive customs bill for items from the UK to ireland plus very pricey postage- at least double the cost of my items- it's beyond a premium for the service
Hi Elizabeth,
Thanks for the feedback.
The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and FedEx) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight. I see on this occasion the volumetric weight is higher than the actual weight 5.08 kg so the shipping fees are calculated on the higher volumetric weight.11.80 kg.
When importing goods from another country, it's important to understand that customs regulations usually require taxes to be applied to the items. These taxes are necessary for the smooth clearance of your package through customs. The specific charges can vary depending on the value of the items in the packages.
The costs you have paid to forward2me include multiple services such as receiving your package, repackaging if needed, and preparing essential export paperwork to help send your items from the UK.
It is important to mention that these charges do not cover any possible import duties or taxes, as well as brokerage fees that may be required when importing the products into your country.
I hope this clarifies and if you require further information please let us know.
Customer Satisfaction Team
I've used them a couple of times to get exclusive media and they've been very helpful every time. It costs a bit extra of course, because you're re-mailing things, but it's the only way to get some of these items and forward2me has treated me well every time I've shipped something to them.
Thank you for your kind words and for choosing Forward2me for your exclusive media purchases! 🌟 We’re glad to hear that we’ve been able to assist you effectively each time.
Your continued trust means a lot to us, and we look forward to helping you with future shipments. If there’s anything else we can do to make the process even smoother, just let us know! 🚚📦
I use Forward2Me when buying from the USA as most of the stores I buy from don't ship to South Africa and on both occasions I received my orders in good condition handled by the Forward2Me USA warehouse.
The customer service is excellent and truly appreciate how the consultant assisting me (Joyce) ensured that my parcel was delivered.
She answered my emails instantly and was quick to resolve any issues or concerns I had. I will be using Forward2Me regularly.
Thank you for sharing your wonderful feedback! We’re thrilled to hear about your positive experiences using Forward2Me for your shipments to South Africa. Ensuring that your orders arrive in good condition is always our top priority, and we’re glad to have met your expectations.
We’ll be sure to pass along your kind words to Joyce—it’s always rewarding to hear how our team makes a difference.
Customer Satisfaction
Too expansive for send the small and light weight item, I never use
I can not understand that how come use expensive shipping company.
If use UPS, shipping cost is quarter.
Hi Shoichi,
Thanks for the feedback.
I see you shipped form UK Tax Free warehouse.
It is advisable to consider sending only high-value items to this address, couriers may incur slightly higher costs compared to shipping from our mainland UK address. Therefore, it's crucial to calculate in advance whether the VAT savings on the purchase outweigh the potential increase in shipping expenses from this facility compared to shipping from the UK mainland.
With UK tax free warehaouse - we offer DHL and FedEx. Furthermore, it's importnat to note that when you ship items from the UK Tax Free warehouse, you remain responsible for paying the duties and taxes once the shipment reaches its destination country.
The term "Tax Free" specifically pertains to the exclusion of certain sales taxes within the UK, but it does not imply exemption from duties and taxes imposed by the customs of the destination country, whether it be in the UK or Guernsey.
I hope this information assists you however if you have any further questions please don't hesitate to get in touch.
Kind Regards,
Customer Satisfaction Team
Forward 2 Me has been a great forwarding company I've been using for 2 years. Their customer service agent Joyce helped me with a little issue that popped up, she is always very friendly and helpful.
Thank you Joyce for all of your help. Xxx
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
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- Preston, Lancashire, United Kingdom
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Business History
With a range of services like parcel consolidation, personal shopping, repacking, and return handling, Forward2me helps customers reduce shipping costs and simplifies the often complex process of international shipping regulations. We prides on transparency, efficiency, and customer satisfaction, ensuring a seamless experience for global shoppers.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Thank you for your feedback.
Your package arrived at our warehouse with a weight of 1.32 kg and dimensions of 50 x 45 x 14 cm.
To help you save on shipping costs, we recommend opting for our repacking service. By resizing the dimensions, we can reduce the overall size and potentially lower the shipping charges compared to sending it as-is.
We are very confident that this is the best value shipping service from UK to USA of any forwarding company.
At forward2me, we are committed to always offering all our customers the lowest prices in the industry by providing a price match and return to sender.
If you have found a lower price for an identical service before requesting a shipment, you can send us a link with the offer and we will match the price. If you have changed your mind after your parcel has been received to our warehouse address, you can simply request our free Return to Sender service and we will handle the return for you completely for free. If you find a lower price after you've received your parcel, send us a link with the offer and we will refund the shipping price in full. Since you have not taken advantage of our Price Match and Free Return to Sender options thus far, please submit your request for a refund via live chat or the contact form on our website. (https://www.forward2me.com/price-match-guarantee/)
You can also find out more about our process by visiting the resource hub on our website where our experts explain all about volumetric weight, fuel surcharges, taxes, and other important aspects of our service. (https://www.forward2me.com/ask-the-experts/)
Customer Satisfaction