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Forward2Me

Overview

Forward2Me has a rating of 4.5 stars from 1,797 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, quick response and perfect condition. Forward2Me ranks 3rd among Mail Forwarding sites.

service
100
value
91
shipping
88
returns
39
quality
79
This company responds to reviews on average within 6 days
+23
How would you rate Forward2Me?
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California
1 review
0 helpful votes
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Great experience!
February 4, 2025

I had a great experience with Joyce! She was incredibly kind and helpful, patiently addressing all my questions and making sure I understood everything clearly. Her excellent service really made a difference, and I truly appreciate her support. Highly recommend!

Date of experience: January 25, 2025
A F. Forward2Me Rep
3 months ago

That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️

Virginia
1 review
0 helpful votes
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UK Forward2me Rating
February 21, 2025

I have nothing but good things to say about the UK branch of Forward2me. Their service and forwarding speed are second to none. I wish their USA branch could learn from them.

Thanks Guys.

Date of experience: February 11, 2025
A F. Forward2Me Rep
3 months ago

Thank you for your kind words about our UK Warehouse! We're happy to hear that you've had such a great experience with our service and forwarding speed.

We appreciate your honest feedback regarding our USA branch and will certainly share it with the team. We're always striving to improve, and your input helps us work towards providing the best possible service across all locations.

If there's anything we can do to assist you further, please don’t hesitate to reach out. We truly value your support!

Japan
1 review
0 helpful votes
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Very good
February 1, 2025

I really appreciated that you even checked the contents of the box.
I'm not good at English, so I sent a message in poor English using a translator, but they responded politely.
I would definitely use it again.

Date of experience: January 21, 2025
A F. Forward2Me Rep
3 months ago

Many thanks for the 5 star review. 😊

Angola
1 review
0 helpful votes
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Very nice experience
January 31, 2025

I lost a package with a forwarder from Germany in my first attempt. Moved to forward2me a bit sceptical but my experience has been very good.

The support I received from Jane was also top notch.

100% recommend.

Date of experience: January 21, 2025
A F. Forward2Me Rep
3 months ago

That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Jane❤️

Ireland
1 review
0 helpful votes
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Great service
January 30, 2025

First time using a package forwarding service and it couldn't not have been more straight forward. They provided quite a few options for delivery companies and I was pretty happy with the deal I got in the end.

Date of experience: January 20, 2025
A F. Forward2Me Rep
3 months ago

Many thanks for the 5 star review. 😊

Greece
1 review
0 helpful votes
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Great service
April 12, 2025

4 shipments from UK to Greece so far!
Everything went so smooth!

Date of experience: April 2, 2025
A F. Forward2Me Rep
1 month ago

That's fantastic to hear! 🎉

California
1 review
0 helpful votes
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Overall great experience!
January 25, 2025

My box was wet and pushed in on one side when it arrived but the products inside were fine. This was no fault of Forward2me but FedEx once it was received stateside. Great packing job saved my shipment. Was also very fast. Will definitely use again!

Date of experience: January 15, 2025
A F. Forward2Me Rep
4 months ago

Many thanks for the 5 star review. 😊

South Carolina
1 review
0 helpful votes
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Easy to Use and Got My Package!
January 26, 2025

At first, there were a couple confusing elements / things I didn't understand, but after reading their instructions and contacting an agent who was very helpful, it was actually quite easy to use! I was a bit skeptical because I've never used a service like this, but my order came safe and sound. I will definitely use this service again!

Date of experience: January 16, 2025
A F. Forward2Me Rep
3 months ago

Many thanks for the 5 star review. 😊

Japan
1 review
0 helpful votes
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The answer is off-point
February 3, 2025

The answer to my inquiry was an explanation of the state of affairs, not the reason why it got to that state, so communication was not established.
Instead of explaining why something went wrong, the focus is on explaining what went wrong

Date of experience: January 24, 2025
A F. Forward2Me Rep
3 months ago

Thank you for sharing your feedback. I sincerely apologize if our response fell short of addressing your concerns fully. Your point about wanting an explanation of how the situation developed, rather than just what occurred, is valid and noted.

We value clear and comprehensive communication and will ensure future responses provide better insight into both the reasons and the context behind any issues. If there’s anything further you’d like us to clarify, please don’t hesitate to reach out.

Thank you for helping us improve,

Georgia
1 review
0 helpful votes
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Reliable and Quick Response
January 27, 2025

I had a great experience with Forward2Me. Their customer support was quick to respond (even during the Christmas and Holiday season) and provided confirmation shortly after I inquired about shipping items to the destination country. The shipment arrived faster than expected and in great condition.

Date of experience: January 17, 2025
A F. Forward2Me Rep
3 months ago

Many thanks for the 5 star review. 😊

Sweden
1 review
0 helpful votes
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Aimee
March 11, 2025

In recent years, I have received a number of packages forwarded by you and have had great help from Aimee. Good help and pleasant treatment.

Date of experience: March 1, 2025
A F. Forward2Me Rep
2 months ago

Many thanks for the 5 star review. 😊

Virginia
2 reviews
0 helpful votes
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Good Service
April 11, 2025

Some of the best shipping service I've come across

Date of experience: April 1, 2025
A F. Forward2Me Rep
1 month ago

Thank you for the 5 star review 🙂

GB
1 review
0 helpful votes
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Amazing Experience
January 31, 2025

Couldn't recommend this company enough. The process is very simple and the communication is the best I've ever used. Nica helped me out massively and gave me constant updates on any issues I had at all. Would definitely use them again

Date of experience: January 21, 2025
A F. Forward2Me Rep
3 months ago

That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️

Texas
1 review
0 helpful votes
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Great service
January 30, 2025

This was the second time using the Forward2Me service and I couldn't be any more satisfied with the entire process. Their team took care of receiving my shipment, repackaging my items, and ensuring the new shipment was as condensed as possible to cut down on delivery costs.

Date of experience: January 20, 2025
A F. Forward2Me Rep
3 months ago

Many thanks for the 5 star review. 😊

Italy
1 review
0 helpful votes
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The best of the best
April 10, 2025

Perfect service. Impeccable packaging. Very fast shipping. Punctual communication.

Date of experience: March 31, 2025
A F. Forward2Me Rep
1 month ago

Thanks for the 5 star review :))

Greece
1 review
0 helpful votes
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Infos how to order etc
March 15, 2025

Wens is from the best persons and gave me all the info about addresses,how to order,for the shipping and customs description now I know what to do

Date of experience: March 5, 2025
A F. Forward2Me Rep
2 months ago

Thank you for sharing your feedback! We are delighted to hear about your positive experience with Wens.❤️

Netherlands
1 review
0 helpful votes
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Package arrived
January 31, 2025

I ordered a package in Germany (living in the Netherlands). The price in Germany was way lower on my goods, but the company was not shipping abroad. While this is all Europe, free transportation of goods and people is our right, so no additional taxes can be added to the costs of the order.

I decided to use Forward2Me, and it worked! I saved 300 euro on the order and payed an additional 33 euro for shipping to Forward2Me. Track and trace codes helped me to see where the package was, so I was never concerned of the package not to arrive.

Of course this took a bit more time to get my package, but I was not in a hurry to get it.
If I ever see a big discount in Germany again and the costs of re-shipping is less than the discount, I would just use Forward2Me again.

Date of experience: January 21, 2025
AE
1 review
0 helpful votes
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The best shipper
April 7, 2025

They were very nice and the customer service was very helpful

Date of experience: March 28, 2025
A F. Forward2Me Rep
1 month ago

Many thanks for the 5 star review. 😊

Israel
1 review
0 helpful votes
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Received shies without the box
January 23, 2025

Warehouse keeps disposing essentials even when told to keep them.
Today I received shoes without their original box! Which was absurd

-- UPDATE

After customer service contacted me regarding this issue, i would change the review to be a 4 star,
Customer service taking these review under consideration and contacting customers to solve their concerns shows a great deal on how the company prioritize their customers.
Working with a company that cares for their customers is the most important as misunderstanding and issues happens all the time, the most important is how to react to it.

Date of experience: January 13, 2025
A F. Forward2Me Rep
4 months ago

Hi Ameer,

Thanks for the feedback.

Please expect and email we will review this case with the warehouse team to understand why the original box was removed.

Customer Satisfaction Team

Canada
1 review
0 helpful votes
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Windy from Germany Warehouse is amazing!
January 20, 2025

Windy from the Germany warehouse location has been a pleasure to work with. She has amazing customer service and made me feel at ease when my package was delivered but was not showing up in my account. My experience with her has made Forward2me my default forwarding shipping service from Europe. Plus, the packages I've received from Forward2me have all been securely packaged and handled with care.

Date of experience: January 9, 2025
A F. Forward2Me Rep
4 months ago

Thank you so much for your kind words!

We're happy to hear about your positive experience with Windy. We’ll be sure to pass on your compliments to her – she’ll be delighted to know her efforts made such a difference for you. It's great to hear that you felt at ease during the process, and we’re so pleased that our service has earned your trust.

We also appreciate your feedback on the packaging, and we’re committed to continuing to provide secure and careful handling of your shipments.

Thank you for choosing Forward2me as your default forwarding service. We look forward to serving you again! 😊