FOCO

I wanted to get a refund on a order that include a preorder item but instead of helping they just kept telling me to keep waiting.

I ordered 3 items Dec 13. Their website states if ordered by Dec 17 it'd arrive in time for Christmas. They were also running a promo if you spent x amount you'd get a free tumbler. I got an email saying my order has shipped. Well, the only thing that arrived was the free tumbler, none of the other 3 products. I reached out Dec 20 and then again Dec 23 and they finally replied and said it looks like they might not have one of the products in inventory… ok communicate this to me! Don't wait until I reach out to you! Their customer service rep just says oops if you don't get an email by the end of the week we'll make things right. I could've found alternative gifts but now I'm stuck scrambling the day before Christmas. I can't stress how poor this experience has been. Who knows if and when I'll actually get what I ordered.

These shorts run small, but I wouldn't know that and bought my son a medium for his BIRTHDAY. He went to go try them on but couldn't get them up his legs, ie... too small. They haven't been worn by him or anyone, they still have the tags on them, and they are still in the packaging they came in, YET they will not Exchange them. Guess another company will be getting my money now. JULIE is the one that responded to me. BEWARE.

I got excited when my team made history last year, decided I wanted to commemorate it by getting bobble heads. Until I decided to use FOCO. Order never shipped after 2 months delay, and have to fight for weeks to get your money back. Not to be trusted!

I ordered bib Overalls and ordered a size to large. The return process was straight forward with no issues. The issue was getting my money refunded. My refund was for $83.43 but only $11.27 was refunded to my credit card. After contacting Julie many times they refuse to refund the rest of my balance. She was pretty rude in the process. I am having to go through my cc fraud department. I would not recommend.

Ordered pre-sale item in October 2022 for Christmas. Never received item. Contested item in January via Paypal and they produced a face tracking number so Paypal closed case. No item received, no response from customer service. Lesson learned - check external reviews first.

I purchased the NFL U.S. Bank Stadium. This is very similar to your Lego assembly. As I am a fan of Lego my attention was drawn to this product as it appears to use similar pieces and techniques. I was dismayed to find the assembly instructions lacked any written information and the pictures to be unintelligible. I studied each page and finally came to the conclusion that this project was not worth my time. The age recommendation is 12+. But I would not recommend to anyone.

They have cool stuff but first time I order the patch was crooked on hat. I had the hardest time trying to return. I had to go thru this interrogation process with like 5 people copied on the email. I had to submit a photo before they would accept return. Yet I gave them another chance. This time an item was missing from my order. All they sent was a photo saying it was delivered. Two items were but the 3rd was missing. Impossible to contact them. Do not buy from this company!

Can I leave 0 stars? Absolutely the worst customer service I've ever experienced. The lies they advise should be pretty close to criminal. I ordered in August and still no firm ship date. 3-5 days to process a refund and then another 5-7 days just to receive the refund. Avoid this company at all costs.

Ordered two pairs of pajamas at the beginning of the month. Received one pair of pajamas and a pair of slippers. No big deal, accidents happen. Customer Service (CS) says we will send you the proper pajamas and a label to send back slippers. Send back slippers next day. Wait over a week for movement on the shipping label for new pajamas. NOTHING. Then we get a refund for the pajamas and they say it's lost in the mail and we don't have any more…yeah right…still on the website. I asked if I could just order another pair and get free overnight shipping. They say place the order and we will refund you the shipping. No problem. Place the order, get the shipping refund…did this on Tuesday. Item has label printed…label sits for 2 days and then ships…for delivery…FOLLOWING TUESDAY. Horrific company…WILL NEVER BUY FROM AGAIN.

Fico advertised that if you placed order by December 17,2021 they guaranteed delivery by Christmas
I placed my order on December 14,2021. Christmas has come and gone and I still do not have my package. Tracking it, it didn't even Fico until 12/20/2021. They used the excuse that shipping was slow. What fico did is called false advertising and lying
They are located in Italy so they can give all the bull crap excuses they want to. So my son didn't have his gift under tree. But does Fico care. Nope. They have the freaking money. Worse company ever
Don't buy from these people.

People are better off going with another company rather than purchasing from this company. My girlfriend paid over $35 for a pair of slippers that didn't fit well. So I asked for an exchange and at that point I was told to contact Amazon. Like did I purchase from Amazon or your stupid company. At point I told them forget the exchange I want a refund. Took them nearly 2 weeks to even process the refund even though the site says 7-10 days. Not business days but days. On top of that they didn't refund the total amount we paid in so they kept $8 dollars of what we paid for the stupid item and I still had to pay $13 for the item to be shipped just to get short changed for the refund. This company is total scam

If I could give this a negative star I would. I am so going to post this from my Google account as well. It took over 2 weeks to get. I sent two separate emails asking for info on status of shipping. Only after the 2nd one did my package arrive two days after that email which was 3 days before Christmas and it was the wrong item. I asked for a refund and a shipping ticket to return the wrong item and no one ever responded. I will never shop here again. That headband was the only thing my sister asked me for Christmas and you guys jacked it up.

I ordered 2 of the Bengals Onesie pajamas as Christmas gifts...Order #ECFC*******. When the package was delivered, there was only 1 pair of pajamas. I sent an email immediately to let them know that I had only received one. An automatic response email was sent to let me know that they had received my email and that someone would be reaching out to me. Well that was on Dec 16 and here I sit on Jan 4 with no response to my 3 emails and no pajamas.

I see a juan soto bobblehead on FOCO and decide to buy one because of the first time user 10% discount. Juan soto just joined the Yankees 3 days ago. Short story...the discount doesnt qualify because the Juan Soto Bobblehead is 'on sale!' he's been a NY Yankee less than a week but the bobblehead is on sale...SCAM. Good bye FOCO!

Bought my son a chicago bears helmet and Wrigley field so called lego set terrible directions you need to have very small hands to grab them I just wanna throw them both in the garbage I will definitely be not ordering anything from this company again don't waste your time or money

I ordered an item in a woman's medium- it was about a XXXL- it would not fit any woman who was truly a medium. The item was huge on me- I took off the tags to try it on and there was no way that I could wear this- so I contacted them about exchanging it- I didn't even want a refund- I just wanted a smaller size. They told me no because I had removed the tags. I wouldn't have had to exchange it if they gave me what I had ordered.

I have yet to receive my order. They offered me no refund or to replace my order. I will never purchase from them again. The only suggestion I got was to check your postal service. I cannot send pictures of items because I NEVER received them. Do not Buy From them. They do not care about the LITTLE GUY. My proof of purchase is in my bank statement. 0