FOCO

Very difficult to put together. The directions book does not matches the pieces. The box doesn't even matches the colors

I have ordered face mask from this company twice now. Each time I received my shipment within a week. I am very satisfied with the product and with their customer service.

Ordered pre-sale item in October 2022 for Christmas. Never received item. Contested item in January via Paypal and they produced a face tracking number so Paypal closed case. No item received, no response from customer service. Lesson learned - check external reviews first.

Ordered two pairs of pajamas at the beginning of the month. Received one pair of pajamas and a pair of slippers. No big deal, accidents happen. Customer Service (CS) says we will send you the proper pajamas and a label to send back slippers. Send back slippers next day. Wait over a week for movement on the shipping label for new pajamas. NOTHING. Then we get a refund for the pajamas and they say it's lost in the mail and we don't have any more…yeah right…still on the website. I asked if I could just order another pair and get free overnight shipping. They say place the order and we will refund you the shipping. No problem. Place the order, get the shipping refund…did this on Tuesday. Item has label printed…label sits for 2 days and then ships…for delivery…FOLLOWING TUESDAY. Horrific company…WILL NEVER BUY FROM AGAIN.

I see a juan soto bobblehead on FOCO and decide to buy one because of the first time user 10% discount. Juan soto just joined the Yankees 3 days ago. Short story...the discount doesnt qualify because the Juan Soto Bobblehead is 'on sale!' he's been a NY Yankee less than a week but the bobblehead is on sale...SCAM. Good bye FOCO!

Can I leave 0 stars? Absolutely the worst customer service I've ever experienced. The lies they advise should be pretty close to criminal. I ordered in August and still no firm ship date. 3-5 days to process a refund and then another 5-7 days just to receive the refund. Avoid this company at all costs.

If I could give this a negative star I would. I am so going to post this from my Google account as well. It took over 2 weeks to get. I sent two separate emails asking for info on status of shipping. Only after the 2nd one did my package arrive two days after that email which was 3 days before Christmas and it was the wrong item. I asked for a refund and a shipping ticket to return the wrong item and no one ever responded. I will never shop here again. That headband was the only thing my sister asked me for Christmas and you guys jacked it up.

It took too long to receive my product. I ordered 5 plastic mask brackets—a small order. Yet it took 2 months to receive them. Also, I feel very fortunate that none of the brackets were cracked, considering they were stuffed in the smallest packing envelope made. There was no padding whatsoever.

I ordered an item in a woman's medium- it was about a XXXL- it would not fit any woman who was truly a medium. The item was huge on me- I took off the tags to try it on and there was no way that I could wear this- so I contacted them about exchanging it- I didn't even want a refund- I just wanted a smaller size. They told me no because I had removed the tags. I wouldn't have had to exchange it if they gave me what I had ordered.

I purchased a set of Foco blocks from a third-party vendor. The item was defective, missing a ridiculous number of blocks, which made it entirely unusable. They cannot replace it, and they are refusing to provide a refund. Only offering a gift card to purchase some other piece of junk that I don't want. I filed a complaint with the BBB and was amused by their F rating. It's also worth noting that they are censoring my negative reviews on their website.

I ordered 2 of the Bengals Onesie pajamas as Christmas gifts...Order #ECFC*******. When the package was delivered, there was only 1 pair of pajamas. I sent an email immediately to let them know that I had only received one. An automatic response email was sent to let me know that they had received my email and that someone would be reaching out to me. Well that was on Dec 16 and here I sit on Jan 4 with no response to my 3 emails and no pajamas.

Picking up your car will take you forever as the véhicule isn't ready when you arrive. In the meantime their employees ask you to open your phone so they can write a good review about themselves…
None of them speaks fluent English or another foreign language.
If you get a problem, nobody helps you to solve it. I extended the rent for a few days and they could see it in the system… Don't try to get it cheap. Run!

FOCO customer service does not appear to value its customers. Every inquiry made to this company is replied with a "can not" or a "No". They overcharge for shipping and they utilize the slowest and unreliable Fedex Smartpost shipping services. I'm a veteran and my in-stock items never appear to qualify for the military discounts. I've also had items cancelled because they oversell their items.

Forget about trying to contact this company by phone, no one answers.

If you can stay away from this company.

Beware, don't order it takes a looonnnng time for you to get what you ordered. Very upset, I ordered NFL team Crocs for my husband on December 5th, it is now December 23rd and I have not received one of the most important Christmas gifts. What's worse, there is no longer information from UPS on when it will be delivered. It was the 19th, and 20th, and no delivery date. And no excuse, the storm should not be the excuse, I ordered these Crocs on December 5th. Never again FOCO. Never Again.

I ordered bib Overalls and ordered a size to large. The return process was straight forward with no issues. The issue was getting my money refunded. My refund was for $83.43 but only $11.27 was refunded to my credit card. After contacting Julie many times they refuse to refund the rest of my balance. She was pretty rude in the process. I am having to go through my cc fraud department. I would not recommend.

The shoes are awful. The rubber is hard as lumber. The sizing is completely inconsistent. I wear an8.5, but they have no half sizes. I ordered a size 9. It pinches ALL my toes. I returned them and bought a size 10 in which I have a full inch of space leftover. I reached out to Customer service, they don't want to be bothered. My efforts to buy from them cost me $14.63 in returns and I have no product to show for it.

Wir haben zwei bubble heads bestellt, einer wurde falsch geliefert. Per Mail haben wir dies mitgeteilt. In der Zwischenzeit habe ich den falsch gelieferten nochmals bestellt (ich war zu dieser Zeit in USA im Urlaub und wollte das gelieferte mit nach Hause nehmen). Prompt kam 3 Tage später die richtige Lieferung an. Das zuviel bezahlte Geld incl. Porto wurde ebenfalls prompt binnen 2 Tagen rücküberwiesen. Top Abwicklung.

Bought my son a chicago bears helmet and Wrigley field so called lego set terrible directions you need to have very small hands to grab them I just wanna throw them both in the garbage I will definitely be not ordering anything from this company again don't waste your time or money

Merchandise never arrived - they listed order as fulfilled on their website - when questioned as to WHERE the merchandise was, they DID issue a refund - BUT what if I had not questioned or pursued - I felt there was some shady business happening here - wonder if anyone else received their item, which is now listed as SOLD OUT.

I ordered chiefs tennis shoes. They look exactly like the picture. They came really fast. I absolutely love them!

I placed a order on a hoodie to get my wife for Valentine's Day purchased claimed 3-7 days for me to receive my hoodie it has been over a week still no hoodie can't even reach company they haven't sent a follow up on my item can't reach them through phone and I have even sent email out. Will never order from them again. No call no email no hoodie. Very unsatisfied.

If I could give a "zero" star, I would. Only wish I had read the reviews before ordering. Put in an order 1/22/2021 and have yet to receive. Tried to contact via phone and only got voice mail. No answer.
Will not try email, not worth it. Did pay for order thru PayPal and am in the process of disputing the order so we can at least get our money back.
DO NOT order from FOCO!

I need to write a follow up. I was able to connect with a man eventually, who let me cancel my order for a particular bobblehead and add an order for another bobblehead to my original order. Communication is still hit or miss. Sometimes someone replies back with a response. Many times questions go unanswered. My original order is supposed to ship later this week. I will write another review if they mess up this order. I have ordered more bobbleheads from this site for an Australian client. We like their bobbleheads, just not dealing with the company itself I hope this is helpful to everyone.