FOCO

First time buying from them. I ordered a winter toque for my husband and received it the very next day! Was quite surprised when we received it the next day. I was expecting at least a week. My husband loves it! Amazing condition. Can't speak about their customer service as I didn't need to speak with them.

I needed these face masks for a business trip that was 11 days later. It took 13 days before the shipment process began. Most likely the shipment will arrive in the 4-7 day time window that I paid for, but come on FOCO, 13 days to process 2 packs of your in stock masks? Needless to say I had to buy masks elsewhere for my trip.

A week after I placed the order, I checked my order status. In big bold red letters, they warned that it might take longer than normal to process order due to covid. They should have presented that message before I completed the order placement. Since I needed them for a trip, I would have ordered elsewhere. I contacted their customer service to ask when the order would ship. I received a canned one sentence response of "I checked and your order and it hasn't shipped yet", which did not answer my question.

I need to write a follow up. I was able to connect with a man eventually, who let me cancel my order for a particular bobblehead and add an order for another bobblehead to my original order. Communication is still hit or miss. Sometimes someone replies back with a response. Many times questions go unanswered. My original order is supposed to ship later this week. I will write another review if they mess up this order. I have ordered more bobbleheads from this site for an Australian client. We like their bobbleheads, just not dealing with the company itself I hope this is helpful to everyone.

FOCO customer service does not appear to value its customers. Every inquiry made to this company is replied with a "can not" or a "No". They overcharge for shipping and they utilize the slowest and unreliable Fedex Smartpost shipping services. I'm a veteran and my in-stock items never appear to qualify for the military discounts. I've also had items cancelled because they oversell their items.

Forget about trying to contact this company by phone, no one answers.

If you can stay away from this company.

Ordered item on November 18th and money was taken from my account on the 20th. Said fedex took the item without scanning it in email and fedex told me they are waiting on the item. Have contacted 4 times and asked for item or money and nothing has happened. Initiated dispute with bank this am. Never again!

First of, order on Dec 28th - they charged $8.95 for shipping that took 13 days (Jan 10th) to arrive after no tracking update whatsoever since Dec 31st, contacting their C/S was nonexistent, no response, of course.
Then the item that arrived was totally different from what's shown in the ads photo - It's the Seahawks beanie with lights. In the ads pic, there should be at least 14 lights around the knitted rim, instead there were only 4! All in all, paid $42.55 for not what I ordered.
Also, found out that they also taxed the shipping charge! Nobody taxes the shipping, only merchandise is taxable!
I posted a review on their site, and it was never posted, guess they only choose the 5 star reviews to post there.
I was thinking of returning this beanie hat, but after reading all these reviews here, they'd probably intentionally delay the response, then turn around and tell me that my return passed the 30 days window, or something... IF they even respond. I guess I have to write this off as "a lost cause" (certain they're counting on that when there's problem).

This is truly the "BUYER BEWARE" and "SHOP AT YOUR OWN RISK" site and unscrupulous business!

WORST COMPANY EVER!
DO NOT USE!
I ordered a gift for a birthday and paid $35 to expedite shipping so that I would guarantee its arrival. I emailed the company to confirm that it would arrive in time. I was sent an email with a tracking number that said FedEx would deliver it by 8 PM. At around 6 PM I got nervous that it was not going to come… I clicked on the tracking and it was cancelled by sender? No gift and I have to dispute the order with my credit card company!

Scammers. Took my money and not heard anything since! No response to emails or messages on any platform. SCAMMERS!

PLEASE DO NOT ORDER FROM THIS COMPANY. RIP OFF. I literally cancelled my order within the same minute of placing it because I realized they were the same scandalous company that I ordered from before. They waited 2 days before reaching back out to me to say it was too late for me to cancel because they already processed my order. Understand they processed an order that has yet to leave their warehouse or even get boxed for shipment. If this isn't underhanded than I don't know what else is.

Merchandise never arrived - they listed order as fulfilled on their website - when questioned as to WHERE the merchandise was, they DID issue a refund - BUT what if I had not questioned or pursued - I felt there was some shady business happening here - wonder if anyone else received their item, which is now listed as SOLD OUT.

Do not order from this company! I preordered from this company a month before the items came in stock! Found out when my order came with only some of my items that they had no more in stock! Of course they waited till I got all my other stuff! They were family pjs so if I couldn't get all of them I did t want any of them! So now I have to pay shipping to return all my items! Don't order from them! Fanatics is a WAY better site and has free returns PLUS free shipping! And has fancash you can use!

Very difficult to put together. The directions book does not matches the pieces. The box doesn't even matches the colors

HORRIBLE! Customer service. No one answers there calls. Stay away from this bogus company. Will never order here again. Had to call my credit card and dispute the charges.

When I was building the Dallas Cowbows team logo (as you can see there) when I wasted 1 hour of build time, I just figured out that I was missing 12 of the 2x6 plate and I got so $#*!ing pissed off about it, I sold it to someone so good luck on that. Plus they don't even show the plates at the front page either and the instructions say that they DO have plates in page 15, it's so stupid on how i wasted money on this, I got my money back (kinda) and I hope to never use Foco ever again, it's like an off-brand of LEGO. I prefer using LEGO, other than Foc-off, such an embarrassment on how good money I spent on this while I was missing 12 $#*!ing plates. Plus I was building it today and guess what. Bought it 2 and a half years ago and built it today and sold it to some guy. Waste of money like what I said. It's a waste of money so I prefer to not buy this, and again, I will never buy or use Foco again.