FOCO

I really tried to be patient with these folks. They don't return emails. They take your money and run. I ordered two face masks from them. In their instructions they advised that to insert mask filters you have to—you are responsible for having your own filters no problem—insert the filters in to the pouch on the side of the mask that rests against your face. But there is no such pouch. I've emailed them twice about this and I've heard nothing. They don't get back to you within 24 hours as they say. Take your money elsewhere. They're not worth it. I would've loved to have written a positive review, but that's impossible when my experience wasn't positive.

I purchased a set of Foco blocks from a third-party vendor. The item was defective, missing a ridiculous number of blocks, which made it entirely unusable. They cannot replace it, and they are refusing to provide a refund. Only offering a gift card to purchase some other piece of junk that I don't want. I filed a complaint with the BBB and was amused by their F rating. It's also worth noting that they are censoring my negative reviews on their website.

I need to write a follow up. I was able to connect with a man eventually, who let me cancel my order for a particular bobblehead and add an order for another bobblehead to my original order. Communication is still hit or miss. Sometimes someone replies back with a response. Many times questions go unanswered. My original order is supposed to ship later this week. I will write another review if they mess up this order. I have ordered more bobbleheads from this site for an Australian client. We like their bobbleheads, just not dealing with the company itself I hope this is helpful to everyone.

I ordered chiefs tennis shoes. They look exactly like the picture. They came really fast. I absolutely love them!

I have tried multiple times to get a response back from FOCO and no response yet. I placed an order and 1 of the items was missing, I ordered this item for Christmas and I am not going to get it. I have paid for the item and don't even know when I will get it.

Ordered a "Big logo light up beanie" of a football team, received a beanie made of cheap thin cloth material, it has 4 lights on it only on the front of the beanie, when the pictured item on their website looks like a Christmas tree with the amount of lights it has. Also the team logo looks like one of those cheap iron on printouts. Tried to leave a review on their website but it gets instantly deleted and if you read their pages of 5 star only reviews it's mostly the same exact copy/paste comments and broken English about how much their family member loves it.

I placed an order on November 1st and have yet to receive it I emailed them and they were supposed to send it out again last week still haven't received confirmation to track it so I emailed today and now for the 3rd time it's saying they just shipped it out this is so sad so maybe one day after the holidays it will show up I'm very unsatisfied with this but it didn't take them long to take my money from my account. 0 is my rating at this point

I ordered a shirt and returned it the same day it arrived. Poor quality for the price. Company promised a refund but only refunded part of the price. Never buy anything from this company.

I placed a order on a hoodie to get my wife for Valentine's Day purchased claimed 3-7 days for me to receive my hoodie it has been over a week still no hoodie can't even reach company they haven't sent a follow up on my item can't reach them through phone and I have even sent email out. Will never order from them again. No call no email no hoodie. Very unsatisfied.

Beware, don't order it takes a looonnnng time for you to get what you ordered. Very upset, I ordered NFL team Crocs for my husband on December 5th, it is now December 23rd and I have not received one of the most important Christmas gifts. What's worse, there is no longer information from UPS on when it will be delivered. It was the 19th, and 20th, and no delivery date. And no excuse, the storm should not be the excuse, I ordered these Crocs on December 5th. Never again FOCO. Never Again.

I ordered two items and one week after they were both about $20 less so I emailed asking if they do price matching or price adjustment. They said they do not so I said I would like to return. Did not even try to save the sale or offer to adjust the price. Clearly they do not want to keep customers.