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Ferns N Petals (FNP) Reviews Summary
The company's reputation reflects a mixed sentiment among customers. Positive feedback highlights the quality of products, particularly cakes and flowers, with many expressing satisfaction with the gifts received. However, significant concerns arise regarding delivery reliability, with multiple instances of late or undelivered orders, leading to frustration and disappointment. Customers frequently cite poor customer service, characterized by inadequate support and unresolved issues. Overall, while the company offers appealing products, its inconsistent delivery and lack of effective customer support detract from the overall customer experience, suggesting a need for improved operational coordination and service responsiveness.
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The world is changing and children and loved ones often stay out-of-town. And days do pass. Birthdays, New year, Festivals, or simply no-occasion days when one wishes to hug a beloved son, a doting daughter or a cute grandchild. These are the times Ferns n Petals will help you. Wish to give a gift or show some love or bake a cake, simply open up Ferns n Petals site, pick from the umpteen options available and Voila! You think, they deliver!
Especially the Same-day delivery...
Shortens the distance between parents n offspring, and friends n lovers. Great delivery system!
Completely happy with the order placement process, customer care associate support, timely delivery and taste of the cake.
This is with regard to order no. *******. Reasons as below:
A) The shape of the bottle was the highlight. It was supposed to be a box-shaped one. Could change slightly what is being given to us is around lousy cheap quality glass pot. It did not contain the pebbles too... as shown in their image online. Please do not be filled by the images shown by fern and petal in another online portal. It's nowhere close to the actual product sent.
C) The personalized message which was so important has come in a plain paper written. This is insulting... I could have done that with my home printer.
D) some card with a note " congrats " is sent. WHY?. The entire personalized message was NOT based on THAT.
C) THE MESSAGE IS SEND IN A PLAIN PAPER TYPED... HOW CAN FERNS AND DETAILS DO THIS. WORSE, THE message send by me is addressed to me... you can see it in the image attached.
WORST IS THEIR CUSTOMER SERVICE
1. THEY DONT RESPOND WELL.
2. THEY ONLY SPEAK ONCE SIDED.
3. THEY WILL NOT ARRANGE ANY SORT OF DECENT REFUND.
PLEASE IN STRONGLY RECCOMEND YOU NOT GOING WITH FERNS AND PETALS EVER.
THEY WILL FOR SURE SPOIL YOUR HAPPINESS.
REGARDS
From ordering to delivery all the service was very easy and professional. I was updated on the entire process via email. I was only able to contact them via email not on the telephone line during the time I needed to contact them urgently. And when you call from abroad it's even more difficult. That was the only drawback. Other than that everything was good.
Dear Customer,
We really appreciate your taking out time to give us this feedback. We are working on improving our products and services and your feedback is very invaluable to us.
Flowerly yours,
Team Ferns N Petals
FNP is trustworthy and reliable,
I m staying very far from my family but fnp made it easy to get close wd my family.
Thank u
Dear Mohammad,
We would like to thank you for selecting our products and services. It was a pleasure serving you.
Flowerly yours,
Team Ferns N Petals
Quality of product n service excellent. As a long time customer it has been always pleasant to be the customer of fern n petals.
Ordering steps were friendly and easy. Cake reached at exact time. Quality, freshness and taste was excellent. As it was surprised from me to my sister, notifications help me to track it. Overall excellent service. Thank u very much. U made my day
Dear Shalaka,
It’s always a pleasure serving you and we certainly look forward to doing that in the future.
Flowerly yours,
Team Ferns N Petals
I never had the need to use their customer support while and after placing an order. The process is seamless without any glitch. Keep it up. Team ferns n petals..
Dear Kamal,
Please accept our heartfelt thank you for your support and encouragement.
Flowerly yours,
Team Ferns N Petals
My daughter sent me a bouquet for my birthday. For the size vs price, it was a complete rip off. Even that might not have been so bad, had the flowers been fresh. The white carnations already had brown petals and by the next day they had all wilted. F&P promised a replacement, but to date NOTHING! Never again!
Dear Jennifer,
Please accept our sincere apologies. We will put all our efforts to see that we make this right for you. Please share your order number so that we can resolve this at the earliest.
Flowerly yours,
Team Ferns N Petals
It was a fantastic experience,. Ordering and sending gifts to my loved ones. I opted for chocolate truffle cake.it got delivered in time and was really yummy
Dear Customer,
We are glad to hear that you liked the cake.
Flowerly yours,
Team Ferns N Petals
I love ordering from Ferns N Petals. I ordered twice on different occasions so far. On both orders delivery was smooth, delivery boys were cooperative, i was updated at every step through mail and msg, didn't need to track my order. You get exactly what you order. Cakes quality is amazingly delicious. Flowers look exactly the same as shown in the pictures on the site. All in all 100% trust Ferns N Petals. I will continue ordering from it whenever needed.
Dear Customer,
Thank you for putting faith in our services.
Flowerly yours,
Team Ferns N Petals
Reasonable price and quality products coupled with timely delivery. The best option to deliver any gift to your loved ones.
Dear Customer,
Thank you for your kind words!
Flowerly yours,
Team Ferns N Petals
FNP was good on time & quality & taste... I like it.
For 2 years for any birthday at home, we are ordering from FNP.
Dear Customer,
Please accept our heartfelt thank you for your support and encouragement.
Flowerly yours,
Team Ferns N Petals
Very Reliable and efficient, Communication Very good and kept informed all along the process-Product as described in Ordering Info --- thanks
Dear Customer,
Please accept our heartfelt thank you for your support and encouragement.
Flowerly yours,
Team Ferns N Petals
I sent a plant as gift and the recipient was very happy so I am happy! The quality, packing and freshness of the product was real good. However, I felt the price was little on the higher end.
Dear Prithvi,
Please accept our heartfelt thank you for your support and encouragement.
Flowerly yours,
Team Ferns N Petals
It was my second experience with Ferns N Petals and I am very statisfied with the products and delivery process. Thankyou for your best services. I would recommend others to buy from here only.
Dear Yachika,
We value the trust you have put in us and would like to thank you for that.
Flowerly yours,
Team Ferns N Petals
They charged around $1000 for cake and sparkle candle, but they delivered a different cake at the end of the day outside their promised time.The cake had a long human hair in it. They closed the complaint without any compensation or apologies. They are becoming worse day by day.
Dear Koshy,
We're so sorry that happened. If you'll send us your order number, we'll get this resolved.
Flowerly yours,
Team Ferns N Petals
Thank you! Cake was super yummy, on time delivery with due care and supportive of the last minute changes in the name. Thanks a ton! 5 star rating!
Dear Darshana,
Please accept our heartfelt thank you for your support and encouragement.
Flowerly yours,
Team Ferns N Petals
I had ordered a Personalised Photograph Cushion... they delivered the next day as they promised with no proper packaging... The product had vertical lines all over it. I raised a complaint but they replied with a scripted notes stating we would look into this at the earliest...
NOTE: If ur looking for a replacement or refund just forget... buy someone whr esle not here( FnP)
Dear Santosh,
Please accept our sincere apologies. We will put all our efforts to see that we make this right for you. Please share your order number so that we can resolve this at the earliest.
Flowerly yours,
Team Ferns N Petals
I had ordered a cake for my daughters birthday and the the scheduled delivery was on sep 14th 2020 at 5 pm.
There was a unavoidable sad situation at home and i had to postpone the birthday party and also postpone my delivery of the cake, On 13th sep 2020 at 3pm which is before 24 hours of my actual delivery i called the customer care and requested the delivery of my order to be postpone to 19th sep.
The customer care representative said he will try and will confirm, even after my multiple followup calls on the same day and next day as well, they did not say NO neither confirmed the reschedule of the order and finally they sent the cake on 14th sep which i could not collect and sent the cake back.
I tried requesting them the situation at home but they still did confirm the reschedule of my till 18 sep so i had reorder the same cake paying 2700 again as i had already shown the design of the cake to my daughter.
So for one cake i payed 5400. I request the Ferns and Petal team to at least consider the situations and accept the reschedules if it is 24 hours time frame before actual delivery.
I have been your customer from part 3 yrs now and this was the worst experience
Dear Shridhar,
We would like to express our deepest regret for the inconvenience caused by this unintentional mistake. Customer satisfaction is something that we take very seriously and would never compromise under any circumstances. We have your order number and will get this resolved.
Flowerly yours,
Team Ferns N Petals
From the business
Flowers, Gifts & Cakes - We promise a delivery in 4 hours across India with FREE shipping! Order from Ferns N Petals, India's largest online florist catering to personal, corporate floral & gifting needs.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Divya,
We apologize for the inconvenience caused to you. We have your order number with us and will look into it.
Flowerly yours,
Team Ferns N Petals