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Ferns N Petals (FNP) Reviews Summary
The company's reputation reflects a mixed sentiment among customers. Positive feedback highlights the quality of products, particularly cakes and flowers, with many expressing satisfaction with the gifts received. However, significant concerns arise regarding delivery reliability, with multiple instances of late or undelivered orders, leading to frustration and disappointment. Customers frequently cite poor customer service, characterized by inadequate support and unresolved issues. Overall, while the company offers appealing products, its inconsistent delivery and lack of effective customer support detract from the overall customer experience, suggesting a need for improved operational coordination and service responsiveness.
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Every single order of mine has been botched up by FNP... the current order ******* had only these issues--- order to be delivered by 9pm doesnt come... a call comes at 9pm saying order is delayed 'sorry'... next day order comes with the most rotten flowers which the delivery boy says are fresh... multiple complaints are raised on their website... only 1 copy paste scripted response comes... on call-the agent can only say 'sorry im not authorised'... on chat... no one responds for 15 min!
The product was fresh and the display was exact as shown in photo. Loved it very much.
Also the money spent was worth for it.
Dear Sejal,
Please accept our heartfelt thank you for your support and encouragement.
Flowerly yours,
Team Ferns N Petals
Overall a good experience with very prompt responses from the service department. The product was the same as advertised.
Dear Customer,
Thank you for your kind words. They mean a lot to us. We really appreciate your encouragement and support.
Flowerly yours,
Team Ferns N Petals
FNP not deserves One star rating also. I had ordered a cake on my birthday. I got SMS and mails saying that it will be delivered on time. Last moment I received message that Delivery not possible for a couple of days. Such a bad and horrible experience from reputed firm. Irresponsible management
Dear Thomas,
We apologize for the inconvenience caused to you. Please share your order number so that your concern can be addressed.
Flowerly yours,
Team Ferns N Petals
It is excellent platform to order cake.
Quality of cake is excellent. They have lots of variety of cakes available.
Dear Customer,
Thank you for your kind words. They mean a lot to us. We really appreciate your encouragement and support.
Flowerly yours,
Team Ferns N Petals
I have been using fnp since more than a year by now and i'm really happy with their services. I really need not think if i forget to buy some gifts online before hand, coz FNP does the same day order and gifting thing and the gifts are soo cute and adorable and impressive! Good efforts and all the best to the entire FNP team! Lots of love!
Dear Sravya,
Thank you for your kind words. They mean a lot to us. We really appreciate your encouragement and support.
Flowerly yours,
Team Ferns N Petals
Delivered in time! Tasty! Though the surface decor of this chocolate fudge cake was beautiful, it was not same as / different from that in pic displayed. Rest gr8!
Dear Tanvi,
Thank you for taking out time to give this feedback. We are sorry to hear that the delivered cake was different from what was ordered. Please share your order number so that we can work upon the feedback.
Flowerly yours,
Team Ferns N Petals
I have been a regular customer from 2 years
Whenever I have to order a cake I can't think of anything but fnp.com. The taste of the cake is perfectly balanced. Not too sweet. Great going ferns and petals.
Dear Paramita,
Please accept our heartfelt thank you for your support and encouragement.
Flowerly yours,
Team Ferns N Petals
The products was same as shown in pictures. Cake was delicious, Delivery time is good.
I'm so happy.
Thank you FnP for ur valuable service.
I always order form FnP.
Nd they never disappoint me.
Keep growing.
All the best.
Dear Sion,
Thank you for giving us an opportunity to serve you. We value your being a part of the Ferns N Petals family!
Flowerly yours,
Team Ferns N Petals
I sent dry fruits, chocolates and sweets through Ferns and petals. My experience is very good. It was delivered on time. I was kept informed about the progress of the order till delivery.
Dear Suhas,
Please accept our heartfelt thank you for your support and encouragement.
Flowerly yours,
Team Ferns N Petals
Highly Disappointed with the service of ferns and petals. They failed to deliver my gift on the mentioned date. It was Highly embarrassing situation for me. The price of the product was almost double from Amazon and flipkart. Still I chose ferns and petals as they always prefer to deliver the gifts on time. But highly disappointed with the service of them. My product has not been delivered yet. And the birthday is over. Very very disappointed. Will never ever purchase anything from this site..
Dear Priyanka,
Please accept our sincere apologies. We will put all our efforts to see that we make this right for you. Please share your order number so that we can resolve this at the earliest.
Flowerly yours,
Team Ferns N Petals
Very disappointing service. They first will mess up your order and then will close the ticket without adressing your concerns. Then simply you cant do anything other than seeing your money getting wasted. They do not understand the differencr between what you order and what have you received. I will never be ordering from them again and urge everyone not tk waste their money and emotions.
Dear Kamalpreet,
Thank you for letting us know what went wrong. We are here to help and will make things right for you. Please share your order number so that this can be resolved.
Flowerly yours,
Team Ferns N Petals
The product was delivered on the selected delivery slot, making the day more special... thank you fernsnpetals
Cushion was exactly the same which was shown in the website... Very nice quality cloth and very soft material...
Thank you Fern & Petals for making our day so special...
Ordered chocolates. Not delivered on time and not getting any proper update. I will not use this site again. Just waste of time and money.
Dear Nehal,
We apologize for the inconvenience caused to you. Please share your order number so that your concern can be addressed.
Flowerly yours,
Team Ferns N Petals
Sent all wrong orders and asking verification of what we ordered. I mean we are paying you and you are not doing anything for free. So do the job correctly and don't mess with our orders. When I am sending a congratulations card, you send a get well soon card? How pathetic?
Just close your shop and run away, never gonna order with you again. Waste fellows
Dear Radha,
Please accept our sincere apologies. We will put all our efforts to see that we make this right for you. Please share your order number so that we can resolve this at the earliest.
Flowerly yours,
Team Ferns N Petals
Ordered a cake for my aunt's birthday and it was delivered within 2 hours. I was amazed and impressed by the service and the cake was delicious.
Dear Radha,
We would like to thank you for selecting our products and services. It was a pleasure serving you.
Flowerly yours,
Team Ferns N Petals
I stay in the U.S. and I have ordered gifts for family in India multiple times. It'a been a great experience till now -- good products, good delivery.
Dear Ritu,
Thank you so much! We are so happy that you are happy. Thank you for allowing us to deliver smiles.
Flowerly yours,
Team Ferns N Petals
First time customer to fnp and it was a pleasant and great experience with fnp. Worth the buy and i have ordered 10 plants for my friends and everyone got it on time with great service and all were so happy. From now on i will buy plants only from fnp. Keep up the good work
Dear Muralidharan,
Please accept our heartfelt thank you for your support and encouragement.
Flowerly yours,
Team Ferns N Petals
Excellent professional service from this company. What I buy from them online always is of great value for my money and delivered always on time without a glitch. Even the flowers came very fresh with the cakes. Thank you to your team.
Dear Arif,
Thank you for your kind words. They mean a lot to us. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petals
From the business
Flowers, Gifts & Cakes - We promise a delivery in 4 hours across India with FREE shipping! Order from Ferns N Petals, India's largest online florist catering to personal, corporate floral & gifting needs.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Rashi,
It’s unfortunate for this to have happened. If you are not happy, we are not happy. We have your order number with us and we assure you we will get this resolved.
Flowerly yours,
Team Ferns N Petals